MultiBank Group

Customer Support

• Respond to client queries across live chat, email, and phone promptly and professionally.
• Provide support to Chinese-speaking clients during Canada coverage hours.
• Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
• Support clients through account opening, verification, funding, and withdrawal processes.
• Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
• Escalate complex or sensitive cases to the relevant internal team and follow through to resolution.
• Keep accurate records of client interactions and contribute to knowledge-base improvements.
• Follow all compliance, KYC, and data-protection requirements.

Customer Support Specialist

• Respond to client queries across live chat, email, and phone promptly and professionally
• Provide support to Chinese-speaking clients across UK and Canada coverage hours
• Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met
• Support clients through account opening, verification, funding, and withdrawal processes
• Help clients navigate MT4, MT5, and the MultiBank-Plus platform
• Escalate complex or sensitive cases to the relevant internal team and follow through to resolution
• Keep accurate records of client interactions and contribute to knowledge-base improvements
• Follow all compliance, KYC, and data-protection requirements

Business Development Rep

• Identify, approach and sign new Introducing Brokers, affiliates and partners across the assigned territory.
• Onboard partners and equip them with the tools, materials and commercial terms to perform.
• Manage and grow an existing portfolio of IB relationships, increasing the trading volume they generate.
• Act as the main commercial contact for partners, resolving issues and identifying growth opportunities.
• Track partner performance and report on pipeline, activations and volume.
• Operate within the Group's regulatory and compliance framework for the relevant jurisdictions.

MultiBank Group

Customer Support Specialist

Customer Support Specialist

Business Development Manager

Business Development Manager