FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Support Specialist
MultiBank GroupCustomer Support Specialist handling inquiries from Chinese-speaking clients during Canada hours. Join a financial group focused on innovation and exceptional service delivery.
About the role
Key responsibilities & impact- Respond to client queries across live chat, email, and phone promptly and professionally.
- Provide support to Chinese-speaking clients during Canada coverage hours.
- Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
- Support clients through account opening, verification, funding, and withdrawal processes.
- Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
- Escalate complex or sensitive cases to the relevant internal team and follow through to resolution.
- Keep accurate records of client interactions and contribute to knowledge-base improvements.
- Follow all compliance, KYC, and data-protection requirements.
Requirements
What you’ll need- Strong written and verbal communication skills.
- Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage.
- A client-first attitude with patience, professionalism, and the ability to remain calm under pressure.
- Comfortable supporting clients across live chat, email, and phone.
- Eligibility to work remotely from the relevant location.
- Experience in customer support within Forex, fintech, brokerage, online trading, or financial services.
Benefits
Comp & perks- Competitive salary plus performance-based incentives.
- Access to a dynamic, international, and fast-growing environment.
- Strong opportunities for career progression within a global financial group.
- Be part of a business committed to innovation, excellence, and long-term growth.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MT4MT5MultiBank-PlusKYCdata protection
Soft Skills
written communicationverbal communicationclient-first attitudepatienceprofessionalismcalm under pressure