Account Manager

• Deliver a high level of service to vendors and ensure high operational standards and vendor satisfaction within an assigned geographic area
• Own day-to-day interaction with vendors; act as Account Manager to build and sustain strong working relationships with cross functional departments and assigned Providers
• Serve as single point of contact for vendor escalations and ensure appropriate resolution
• Work with Transportation Providers to troubleshoot service issues, complaints and provide education
• Utilize data to develop and deliver performance improvement plans (PIP) and assess liquidated damages or termination when needed
• Coordinate and conduct provider performance evaluations
• Conduct off boarding for providers not meeting standard expectations
• Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines, including random safety audits or observations
• Deliver timely, accurate and professional operational support within specified geographic area and Service Level Agreements
• Work with internal MTM teams and external client teams to ensure resolution of TP issues
• Provide effective consultation to TPs and guidance to internal team members
• Manage and maintain credentialing compliance per MTM client contracts
• Assist with provider town hall meetings and handle inbound service requests
• Liaise with internal departments to resolve vendor issues and questions
• Provide ongoing support regarding claims, payments, eligibility, utilization management or other issues impacting provider performance
• Meet or exceed assigned KPI’s and business objectives and provider compliance requirements
• Submit provider configuration changes to data management team and ensure proper vendor setup in systems

Vendor Account Manager

Customer Account Manager

Account Manager – Interventional Technologies

Account Manager – Arizona

Regional Account Manager

Territory Manager