Territory Manager
Roofr
Mid · Seniorfull-time$85k–$105k / yearAlabama, Florida, Illinois, Minnesota, Missouri, Ohio, South Carolina, Wisconsin · 🇺🇸 United States
Posted: 29 minutes agoSource: boards.greenhouse.io
Vendor Account Manager
MTM, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $47,920 - $55,000 per year
Job Level
JuniorMid-Level
About the role
- Deliver a high level of service to vendors and ensure high operational standards and vendor satisfaction within an assigned geographic area
- Own day-to-day interaction with vendors; act as Account Manager to build and sustain strong working relationships with cross functional departments and assigned Providers
- Serve as single point of contact for vendor escalations and ensure appropriate resolution
- Work with Transportation Providers to troubleshoot service issues, complaints and provide education
- Utilize data to develop and deliver performance improvement plans (PIP) and assess liquidated damages or termination when needed
- Coordinate and conduct provider performance evaluations
- Conduct off boarding for providers not meeting standard expectations
- Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines, including random safety audits or observations
- Deliver timely, accurate and professional operational support within specified geographic area and Service Level Agreements
- Work with internal MTM teams and external client teams to ensure resolution of TP issues
- Provide effective consultation to TPs and guidance to internal team members
- Manage and maintain credentialing compliance per MTM client contracts
- Assist with provider town hall meetings and handle inbound service requests
- Liaise with internal departments to resolve vendor issues and questions
- Provide ongoing support regarding claims, payments, eligibility, utilization management or other issues impacting provider performance
- Meet or exceed assigned KPI’s and business objectives and provider compliance requirements
- Submit provider configuration changes to data management team and ensure proper vendor setup in systems
Requirements
- Must reside in Illinois for this position
- High School diploma or GED
- College Degree or equivalent work experience
- Minimum 2 years’ experience as an Account Manager or relevant related experience
- 1-2 years’ operational experience
- Must possess a valid driver’s license
- Demonstrate excellent time management skills
- Knowledge of transportation logistics
- Persuasive negotiator
- Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy
- Moderate skills in Microsoft Office
- Analytical in using data to drive operational and cost improvement
- Demonstrate a high level of ownership
- Must be able to demonstrate strong customer service skills
- Ability to maintain positive and team focused during high stress situations
- Strong ability to pay attention to detail
- Excellent communication skills
- Ability to maintain high level of confidentiality
- Must be able to communicate with staff of all job levels professionally
- Ability to prioritize assigned projects, incidents, and requests
- Ability to identify with customers' needs and circumstances
- Ability to recognize, handle and refer situations of an emergent nature
- Adhere to all MTM established protocols and policies
- Regular attendance
- Experience in Project Management and/or Contract Negotiations is preferred
- Experience in Cost Management is preferred
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementoperational experiencetransportation logisticsinspectionsauditsdata analysisperformance improvement planscredentialing complianceproject managementcost management
Soft skills
time managementpersuasive negotiationcustomer serviceattention to detailcommunicationconfidentialityteam focusownershipproblem-solvingstress management
Certifications
High School diplomaGEDvalid driver's license
