Territory Manager
Roofr
Mid · Seniorfull-time$85k–$105k / yearAlabama, Florida, Illinois, Minnesota, Missouri, Ohio, South Carolina, Wisconsin · 🇺🇸 United States
Posted: 29 minutes agoSource: boards.greenhouse.io
Senior AVP, Healthcare Account Management
EXL
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $161,000 - $185,000 per year
Job Level
Senior
About the role
- Ensure creation of and monitor monthly/quarterly published metrics, discuss any deviances / concerns with internal areas (GMs / Operations / IT / Engagement Management / Compliance) and escalate internally as needed, communicate any resulting issues to client.
- Understand pain points for the client and map relevant products, services and solutions to those, including working with EXL’s Product, Service and Solutioning areas to develop customized solutions as appropriate; Lead the effort along with Solutioning and/or SMEs from the various business units to deliver the appropriate offerings and the right value proposition to the client; Including negotiating business terms of SOWs covering such offerings.
- Collaborate with current contacts to identify opportunities to expand current services, both in existing areas of client as well as others.
- Work with Sales to expand / up-sell programs to client - this could be up-selling to the current client group and / or getting additional contacts within the client and delivering new solutions.
- Add strategic perspective to process to ensure tactical issues do not impact performance or client satisfaction.
- Create and maintain strategic account plans and communicate status against the tactical implementation of each plan.
- Set up and run regular Monthly and Quarterly Business Review meetings with clients.
- Work with other internal groups as needed to prepare material for all such regular meetings and align delivery expectations.
- Keep key business leaders at clients informed of high level progress and challenges as appropriate.
- When appropriate, assist in bringing in strategic perspective and client business leaders to resolve tactical roadblocks to success.
- Work closely with Operations for these key clients to ensure overall client health and satisfaction.
- Be available for all escalations from clients – then communicate them to internal groups, such as GMs / Operations / IT / Compliance).
Requirements
- 10+ years’ experience in the health plan domain of the healthcare industry.
- Proven history of personally originating new opportunities within large, complex client organizations at a national scale.
- Deep understanding and experience in selling solutions to healthcare insurance payers.
- Expertise in Analytics, Artificial Intelligence (AI), Payment Integrity and/or Domain Operations.
- Strong appreciation for various delivery models including analytics, software, and platform enabled services models.
- Strong communication, presentation, and logical reasoning skills.
- Ability to engage C-level executives in detailed solution, transition and transformation shaping discussions.
- Strong sales process and operations skills (pipeline management, forecasting, budgeting, etc.).
- Strategically minded and able to create a consultative and solution-minded sales environment.
- A forward & innovative thinker constantly focused on shaping the organization to meet and anticipate both near and long-term business needs based on market and regulatory trends.
- Demonstrated ability to work in a multicultural, global environment.
- MBA or Advanced Degree preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AnalyticsArtificial IntelligencePayment IntegrityDomain OperationsSales processPipeline managementForecastingBudgeting
Soft skills
CommunicationPresentationLogical reasoningStrategic thinkingConsultative sellingProblem-solvingClient engagementMulticultural collaboration
Certifications
MBAAdvanced Degree
