MT Associates, LLC

Operations

• Oversee daily scheduling and service coverage to ensure accurate, high-quality services
• Serve as the operational escalation point before issues reach the CEO
• Own and improve standard operating procedures (SOPs) and ensure they are consistently followed
• Manage the CRM so client and pipeline data are accurate, current, and useful for decision-making
• Track and report weekly KPIs (such as fill rates, response times, and scheduling accuracy) to the CEO
• Manage projects and lead a small internal team through regular 1:1s, clear expectations, and performance conversations
• Coordinate with external vendors such as bookkeeper, CPA, payroll, and other service providers
• Support pricing reviews, rate management, and contract proposals with a path to owning these areas over time
• Ensure clear, proactive communication and consistent use of designated communication channels across the team
• Support government compliance and security-related operational requirements in partnership with the CEO

Operations Manager – Interpreting & Accessibility Service

• Coordinate ASL interpreting and captioning service requests from intake through completion.
• Schedule and manage accessibility services for meetings, conferences, and events across multiple regions.
• Communicate with clients, interpreters, and captioners regarding assignments, logistics, and updates.
• Manage contractor availability, assignment placement, and ongoing communication.
• Handle scheduling changes, cancellations, urgent requests, and coverage needs.
• Monitor assignment fulfillment and service quality, escalating issues as needed.
• Maintain accurate scheduling records, documentation, and operational data.
• Support contractor recruiting and onboarding processes as needed.
• Identify and implement process improvements and workflow efficiency.
• Assist with workforce planning and resource coordination across regions.

Operations Coordinator – ASL & Accessibility Service

• Coordinate ASL interpreting and captioning service requests from intake through completion.
• Plan and coordinate communication access services for meetings, conferences, events, and multi-service engagements.
• Build and maintain relationships with clients, interpreters, captioners, and community partners.
• Resolve scheduling challenges, changes, cancellations, and urgent requests.
• Manage contractor recruiting, onboarding, and ongoing engagement activities.
• Support local outreach and relationship-building efforts across the St. Louis region.
• Monitor service quality and ensure assignments are completed with accuracy and care.
• Improve workflows, standard operating procedures (SOPs), and operational documentation.
• Coordinate high-priority and time-sensitive assignments.
• Contribute ideas that improve efficiency, communication, and service delivery.

Administrative Assistant

• Gather service details from customers and coordinate interpreting/captioning requests
• Schedule services with contractors and providers via phone, email, text, and scheduling platforms
• Ensure projects are delivered on time, within scope, and with high quality
• Support customer satisfaction and retention efforts
• Participate in Standby scheduling support
• Coordinate and schedule interpreting services (remote, onsite, or post-production)
• Recruit interpreters, captioners, and other accessibility providers
• Conduct contractor interviews and onboarding
• Assist with pickup and drop of mail/equipment shipments
• Develop and maintain Standard Operating Procedures (SOPs) and specification sheets

Scheduling and Administrative Coordinator

• Gather service details from customers and coordinate interpreting/captioning requests
• Schedule services with contractors and providers via phone, email, text, and scheduling platforms
• Ensure projects are delivered on time, within scope, and with high quality
• Support customer satisfaction and retention efforts
• Recruit interpreters, captioners, and other accessibility providers
• Conduct contractor interviews and onboarding
• Assist with website updates, newsletters, and recruiting/marketing materials
• Support captioning and audio description projects

Scheduling & Administrative Coordinator

• Manage scheduling logistics, communicate regularly with clients and service providers
• Support recruiting and internal initiatives
• Help build, document, and improve systems that keep the business running smoothly
• Gather service details from customers and coordinate interpreting/captioning requests
• Schedule services with contractors and providers via phone, email, text, and scheduling platforms
• Ensure projects are delivered on time, within scope, and with high quality
• Support customer satisfaction and retention efforts
• Participate in Standby scheduling support
• Coordinate and schedule interpreting services (remote, onsite, or post-production)
• Recruit interpreters, captioners, and other accessibility providers
• Conduct contractor interviews and onboarding
• Assist with pickup and drop of mail/equipment shipments
• Assist with website updates, newsletters, and recruiting/marketing materials
• Develop and maintain Standard Operating Procedures (SOPs) and specification sheets
• Provide general administrative support and other duties as assigned

• Gather service details from customers and coordinate interpreting/captioning requests
• Schedule services with contractors and providers via phone, email, text, and scheduling platforms
• Ensure projects are delivered on time, within scope, and with high quality
• Support customer satisfaction and retention efforts
• Participate in Standby scheduling support
• Recruit interpreters, captioners, and other accessibility providers
• Conduct contractor interviews and onboarding
• Assist with pickup and drop of mail/equipment shipments
• Develop and maintain Standard Operating Procedures (SOPs) and specification sheets
• Support captioning and audio description projects

Business Development Rep

• Assist with government contracting activities including acquisitions, proposal support, and contract documentation
• Support the development of capability statements, compliance matrices, and proposal packages
• Draft and organize past performance narratives, resumes, and required submission materials
• Track deliverables, modifications, and contract requirements to ensure timely compliance
• Maintain strong document control processes across contracts and proposals
• Manage deadlines, version tracking, and internal review workflows
• Provide invoicing and contract administration support as needed
• Coordinate communication with internal stakeholders and external partners
• Support outreach and relationship-building efforts within the contracting space
• Other duties as assigned

Operations Manager – Interpreting & Accessibility Service

Operations Coordinator – ASL & Accessibility Service

Operations Coordinator – ASL & Accessibility Service

Scheduling and Administrative Coordinator

Scheduling & Administrative Coordinator

Scheduling & Administrative Coordinator

Scheduling and Administrative Coordinator

Business Development, Contracts Administrator