MT Associates, LLC

Operations

• Oversee daily scheduling and service coverage to ensure accurate, high-quality services
• Serve as the operational escalation point before issues reach the CEO
• Own and improve standard operating procedures (SOPs) and ensure they are consistently followed
• Manage the CRM so client and pipeline data are accurate, current, and useful for decision-making
• Track and report weekly KPIs (such as fill rates, response times, and scheduling accuracy) to the CEO
• Manage projects and lead a small internal team through regular 1:1s, clear expectations, and performance conversations
• Coordinate with external vendors such as bookkeeper, CPA, payroll, and other service providers
• Support pricing reviews, rate management, and contract proposals with a path to owning these areas over time
• Ensure clear, proactive communication and consistent use of designated communication channels across the team
• Support government compliance and security-related operational requirements in partnership with the CEO

Operations Manager – Interpreting & Accessibility Service

• Coordinate ASL interpreting and captioning service requests from intake through completion.
• Schedule and manage accessibility services for meetings, conferences, and events across multiple regions.
• Communicate with clients, interpreters, and captioners regarding assignments, logistics, and updates.
• Manage contractor availability, assignment placement, and ongoing communication.
• Handle scheduling changes, cancellations, urgent requests, and coverage needs.
• Monitor assignment fulfillment and service quality, escalating issues as needed.
• Maintain accurate scheduling records, documentation, and operational data.
• Support contractor recruiting and onboarding processes as needed.
• Identify and implement process improvements and workflow efficiency.
• Assist with workforce planning and resource coordination across regions.

Operations Coordinator – ASL & Accessibility Service

• Coordinate ASL interpreting and captioning service requests from intake through completion.
• Plan and coordinate communication access services for meetings, conferences, events, and multi-service engagements.
• Build and maintain relationships with clients, interpreters, captioners, and community partners.
• Resolve scheduling challenges, changes, cancellations, and urgent requests.
• Manage contractor recruiting, onboarding, and ongoing engagement activities.
• Support local outreach and relationship-building efforts across the St. Louis region.
• Monitor service quality and ensure assignments are completed with accuracy and care.
• Improve workflows, standard operating procedures (SOPs), and operational documentation.
• Coordinate high-priority and time-sensitive assignments.
• Contribute ideas that improve efficiency, communication, and service delivery.