Operations Coordinator – ASL & Accessibility Service

MT Associates, LLC

Operations Coordinator overseeing ASL interpreting and captioning services. Managing scheduling and contractor coordination in a hybrid role based in the Greater St.

Posted 6/9/2026full-timeSt. Louis • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Coordinate ASL interpreting and captioning service requests from intake through completion.
Plan and coordinate communication access services for meetings, conferences, events, and multi-service engagements.
Build and maintain relationships with clients, interpreters, captioners, and community partners.
Resolve scheduling challenges, changes, cancellations, and urgent requests.
Manage contractor recruiting, onboarding, and ongoing engagement activities.
Support local outreach and relationship-building efforts across the St. Louis region.
Monitor service quality and ensure assignments are completed with accuracy and care.
Improve workflows, standard operating procedures (SOPs), and operational documentation.
Coordinate high-priority and time-sensitive assignments.
Contribute ideas that improve efficiency, communication, and service delivery.

Requirements

What you’ll need

2+ years of experience in operations, scheduling, coordination, customer success, or a similar role.
Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong written and verbal communication skills.
Experience working with clients, vendors, or independent contractors.
Proficiency with scheduling tools, email, and standard business software.
Ability to work independently while collaborating with a distributed team.
Ability to work in a hybrid model with regular in-person activities in the Greater St. Louis area.

Benefits

Comp & perks

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

schedulingoperations managementcustomer successcoordinationworkflow improvementservice quality monitoringcontractor recruitingonboardingdocumentation

Soft Skills

communicationrelationship buildingproblem solvingtime managementindependencecollaborationadaptabilityefficiency improvement