Operations Coordinator – ASL & Accessibility Service

MT Associates, LLC

Operations Coordinator managing ASL interpreting and captioning services remotely at MT & Associates. Responsible for scheduling and service delivery in accessibility across multiple regions.

Posted 6/9/2026full-timeRemote • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $52,000 - $62,000 per yearWebsite

About the role

Key responsibilities & impact

Coordinate ASL interpreting and captioning service requests from intake through completion.
Schedule and manage accessibility services for meetings, conferences, and events across multiple regions.
Communicate with clients, interpreters, and captioners regarding assignments, logistics, and updates.
Manage contractor availability, assignment placement, and ongoing communication.
Handle scheduling changes, cancellations, urgent requests, and coverage needs.
Monitor assignment fulfillment and service quality, escalating issues as needed.
Maintain accurate scheduling records, documentation, and operational data.
Support contractor recruiting and onboarding processes as needed.
Identify and implement process improvements and workflow efficiency.
Assist with workforce planning and resource coordination across regions.

Requirements

What you’ll need

2+ years of experience in operations, scheduling, coordination, customer success, or a similar role.
Experience managing multiple priorities and deadlines in a fast-paced environment.
Strong written and verbal communication skills.
Experience working with clients, vendors, or independent contractors.
Proficiency with scheduling tools, email, and standard business software.
Ability to work independently and stay organized in a fully remote environment.
Experience in interpreting services, accessibility services, staffing, or event coordination (preferred).
Experience managing remote contractors or distributed teams (preferred).
Experience as an ASL interpreter or in an interpreting coordination role is a plus but not required.
Familiarity with Deaf and hard-of-hearing communities or accessibility best practices (preferred).

Benefits

Comp & perks

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

schedulingoperations managementcustomer successcoordinationprocess improvementworkflow efficiencycontractor recruitingonboardingassignment fulfillmentservice quality monitoring

Soft Skills

communicationorganizational skillsindependencetime managementprioritizationproblem-solvingadaptabilityclient relationsteam managementattention to detail