Operations Manager – Interpreting & Accessibility Service

MT Associates, LLC

Operations Manager overseeing day-to-day operations in a services company supporting Deaf and hard-of-hearing individuals. Managing projects, teams, and operational processes for enhanced service delivery.

Posted 6/9/2026full-timeSt. Louis • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee daily scheduling and service coverage to ensure accurate, high-quality services
Serve as the operational escalation point before issues reach the CEO
Own and improve standard operating procedures (SOPs) and ensure they are consistently followed
Manage the CRM so client and pipeline data are accurate, current, and useful for decision-making
Track and report weekly KPIs (such as fill rates, response times, and scheduling accuracy) to the CEO
Manage projects and lead a small internal team through regular 1:1s, clear expectations, and performance conversations
Coordinate with external vendors such as bookkeeper, CPA, payroll, and other service providers
Support pricing reviews, rate management, and contract proposals with a path to owning these areas over time
Ensure clear, proactive communication and consistent use of designated communication channels across the team
Support government compliance and security-related operational requirements in partnership with the CEO

Requirements

What you’ll need

3+ years of experience in operations, program management, or leadership in a small business or service-based environment
Experience managing people, including giving direct feedback and holding others accountable
Demonstrated ability to design, document, and improve processes and systems (SOPs, workflows, or similar)
Strong written and verbal communication skills, including proactive updates and reliable follow-through
Hands-on experience with CRM platforms and using data to guide business decisions
Comfortable working fully remote with structured check-ins rather than constant oversight
Able to work on a schedule aligned with U.S. Central Time business hours

Benefits

Comp & perks

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementprogram managementprocess designdata analysisKPI trackingproject managementperformance managementcontract managementcompliance managementservice coverage

Soft Skills

leadershipcommunicationteam managementproblem-solvingaccountabilityproactive updatesfeedback deliveryorganizational skillsremote work adaptabilityclear expectations