RPh Operations Advisor – Medical Prior Authorizations
CVS Health
Salary
💰 $30,000 - $37,500 per year
Job Level
Mid-LevelSenior
About the role
- Provide Tier I/II IT help desk support for HUD employees
- Manage IT troubleshooting tickets: create, manage, escalate, and resolve following HUD SLAs and ticketing system protocols
- Ensure ticket closure according to established Service Level Agreements
- Document issues, troubleshooting steps, and resolutions for knowledge sharing
- Offer timely and professional customer support via phone and electronic channels
- Contribute to solutions for complex technical issues and support operational IT functions across HUD sites
- Collaborate with Tier III teams and contribute to process improvements and knowledge base updates
Requirements
- Microsoft Word and Service Now user with troubleshooting experience
- Helpdesk call experience (IT preferred, but not required)
- Provide technical assistance to computer users (hardware, software, printing, installation, word processing, electronic mail, operating systems)
- JUNIOR: 0-2 years’ experience
- Applies fundamental concepts, processes, practices, and procedures on technical assignments
- Performs work under supervision
- Ability to work between 6am – 9pm EST (8-hour shift only)
- Ability to escalate issues to Tier III teams when necessary
