MSM Inc.

IT Support

• Provide Tier I/II IT help desk support for HUD employees
• Manage IT troubleshooting tickets: create, manage, escalate, and resolve following HUD SLAs and ticketing system protocols
• Ensure ticket closure according to established Service Level Agreements
• Document issues, troubleshooting steps, and resolutions for knowledge sharing
• Offer timely and professional customer support via phone and electronic channels
• Contribute to solutions for complex technical issues and support operational IT functions across HUD sites
• Collaborate with Tier III teams and contribute to process improvements and knowledge base updates

Help Desk Technician

Network Engineer

• Network engineering responsibilities include providing network architectural design, modeling, engineering, implementation, sustainment, migration, technical refresh, and lifecycle services for the DISA Datacenter and Cloud enterprise network infrastructure.
• Support for routers, switches, firewalls, DNS, email gateways, VPN, LAN, WAN and related protocols; cryptographic devices, diagnostic tools, and automation systems.
• Design IPv6 deployment and migration to Zero Trust architecture within the DISA Datacenter and Cloud enterprise network infrastructure.
• Develop design solution documentation including licensing guidance, architecture, configuration baselines, and security policy baselines.
• Build, implement, and document network-enabled applications considering infrastructure, security, and performance needs; monitor project management system for requests and timelines.
• Communicate with senior leadership and ensure compliance with security controls, STIGs, and DISA/DoD policies; lead change management and documentation efforts.
• Engineer network architecture changes in response to new technologies and capacity requirements; prepare technical documentation and briefings.
• Lead technical working groups, product evaluations, and recommendations; ensure alignment with DISA enterprise standards.

Help Desk Technician

Sr. Network Engineer