MSM Inc.

Administration

• Perform comprehensive application administration for Windows-hosted applications, including installation, testing, deployment, debugging, patching, event logging, and updates.
• Serve as the SME for all supported applications, troubleshooting concerns, responding to user inquiries, and providing technical support and guidance to Agency users and IT managers.
• Configure user access, monitor system stability and security, and manage and sustain application-side operations to support business-critical and development activities.
• Perform application maintenance, review error logs to resolve reported issues, and coordinate with IT System Administrators and other teams to resolve infrastructure-related problems.
• Support application and website monitoring during core business hours and provide on-call support for mission-critical incidents at all other times, responding to production outages and performing root cause analysis.
• Coordinate and support all software upgrades, disaster recovery tests, and the implementation of new technologies for applications and systems related to these tasks.
• Support incident management by applying ITIL best practices to restore normal operations, minimize business impact, and prevent future outages.
• Assist with setting up external connections, managing whitelisting activities, and validating port and protocol requests.

Applications Administrator – Windows