Help Desk Technician

MSM Inc.

Help Desk Technician providing Tier I/II IT support for U.S. Department of Housing and Urban Development.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $30,000 - $37,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing Tier I/II IT support, managing troubleshooting tickets, and delivering technical assistance to users. Capable of documenting issues and collaborating with teams to improve processes and knowledge bases.

Highest-signal resume keywords

Tier I/II IT SupportTroubleshooting ExperienceMicrosoft WordService NowHelpdesk Call Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical AssistanceTroubleshootingDocumenting IssuesProcess ImprovementKnowledge Base Updates

Soft Skills

Professional CommunicationCollaboration

Tools & Technologies

Service NowMicrosoft Word

Industry Keywords

IT SupportSLA ManagementCustomer InquiriesComputer HardwareOperating Systems

About the role

Key responsibilities & impact

Providing Tier I/II IT support to HUD employees
Managing IT troubleshooting tickets and ensuring ticket closure according to established SLAs
Documenting issues, troubleshooting steps, and resolutions accurately
Offering timely and professional responses to customer inquiries
Working collaboratively with Tier III teams and escalating issues when necessary
Contributing to process improvements and knowledge base updates

Requirements

What you’ll need

Microsoft Word and Service Now user with troubleshooting experience
Helpdesk call experience (IT preferred, but not required)
Provide technical assistance to computer users.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
May aid concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
JUNIOR: 0-2 years’ experience. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account MSM Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 1993 🤝 B2B 📱 Media B2B
Marketing
Media MSM Inc. is a company that specializes in creating impactful experiences for brands through innovative design, engagement strategies, and precise execution. They focus on tradeshow exhibits, permanent installations, and digital experiences, enhancing brand storytelling and audience connection. With a global network of partners, MSM Inc. delivers unique solutions that combine creativity and technology, ensuring memorable engagements for various clients, from major brands to smaller businesses. Help Desk Technician Job not on LinkedIn 🔥 1 hour ago 🇺🇸 United States – Remote 💵 $30k - $37.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Providing Tier I/II IT support to HUD employees
Managing IT troubleshooting tickets and ensuring ticket closure according to established SLAs
Documenting issues, troubleshooting steps, and resolutions accurately
Offering timely and professional responses to customer inquiries
Working collaboratively with Tier III teams and escalating issues when necessary
Contributing to process improvements and knowledge base updates 🎯 Requirements
Microsoft Word and Service Now user with troubleshooting experience
Helpdesk call experience (IT preferred, but not required)
Provide technical assistance to computer users.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
May aid concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
JUNIOR: 0-2 years’ experience. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Charge Audit Specialist 🔥 10 hours ago Valley View 1001 - 5000 🤝 Non-profit 🧘 Wellness Website LinkedIn All Job Openings Charge Audit Specialist optimizing charge capture across the organization at Valley View Hospital. Collaborating with clinical departments to ensure accurate billing for services. 🇺🇸 United States – Remote 💵 $29 - $42 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🦅 H1B Visa Sponsor Help Desk Specialist II – Tier 2 Advanced Support 🔥 10 hours ago Titan Technologies 501 - 1000 🏛️ Government 🏢 Enterprise 🤖 Artificial Intelligence Website LinkedIn All Job Openings Help Desk Specialist II providing Tier II support for Customs and Border Protection at Titan Technologies. Offering advanced technical troubleshooting and 24/7 support for various IT issues. 🇺🇸 United States – Remote 💵 $22 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Hotel IT Systems Manager 🔥 10 hours ago Peachtree Group 1001 - 5000 🏠 Real Estate 💸 Finance Website LinkedIn All Job Openings IT Hotel Systems Manager overseeing the Information Technology function for hotel systems at Peachtree Group. Responsible for maintaining IT systems across multiple hotel locations and ensuring smooth operations. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Senior Enterprise Architect 🔥 10 hours ago Border States 1001 - 5000 🤝 B2B Website LinkedIn All Job Openings Senior Enterprise Architect at Border States overseeing enterprise architecture strategy and initiatives. Collaborating with technology leaders to ensure alignment with business objectives. 🇺🇸 United States – Remote 💵 $169k - $230k / year ⏰ Full Time 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor Enterprise Architect 🔥 12 hours ago Banner Health 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Enterprise Architect at Banner Health defining AI and data architecture. Collaborating with engineering and business teams to deliver scalable, secure solutions. 🇺🇸 United States – Remote 💵 $65 - $109 / hour ⏰ Full Time 🟠 Senior 🔴 Lead 💻 IT Support 🦅 H1B Visa Sponsor View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs