Movera

Operations

• Own the end-to-end Remortgage operational delivery, ensuring we meet volume, service, and financial targets.
• Lead, coach, and develop a multi-layered team, fostering a culture of accountability, engagement, and pride in delivery.
• Champion automation, process optimisation, and digital workflows to build a high-performing, future-ready operation.
• Ensure exceptional service standards are at the heart of everything we do, working closely with Lenders and Client Relationship teams.
• Drive operational effectiveness and measurable efficiencies across the Remortgage function.
• Shape a high-performance, high-engagement culture with a focus on wellbeing and retention.
• Monitor departmental performance through robust MI and dashboards, using data to inform priorities, strategy, and interventions.

Head of Remortgage Operations