Movera

Operations

• Operational Performance & Conversion: Lead CAL’s operations, ensuring broker demand converts into completed cases at predictable speed, quality, and cost. You will own quote-to-instruction conversion, instruction-to-completion performance, throughput optimisation, and reduction of operational friction across the customer journey
• Panel Economics & Supplier Performance: Own the operational performance of the conveyancing panel, ensuring capacity, completion consistency, service quality, and margin performance support CAL’s long-term growth ambitions
• Product Economics & Revenue Optimisation: Drive revenue-per-case growth through pricing architecture, ancillary product attachment, and digital journey optimisation across Broker Hub and Home moving products
• CRM & Sales Operating System: Own the CRM, engagement cadence, and productivity standards that govern how the commercial team operates. You will establish the frameworks, MI, and operational standards through which Account Managers and Account Directors are measured
• Operational Governance & MI: Create a single source of operational truth through robust MI, forecasting, WBRs, MBRs, and operational performance frameworks
• Cost-to-Serve & Margin Protection: Lead operational efficiency and capacity planning initiatives to ensure growth is delivered sustainably while protecting EBITDA margin performance
• Cross-Functional Collaboration: Partner closely with the Business Development Director, Finance, Product, Panel Supply, Operations, and Data teams to align operational capability with commercial ambition

Commercial Operations Director

Business Development Rep

• Build a scalable flow of high-quality broker relationships across, leading a strategic, segmented approach to acquiring broker relationships across networks, DA firms, and mortgage clubs.
• You will own the full acquisition lifecycle, from identifying high-potential segments to designing structured onboarding journeys that accelerate the speed to first instruction.
• Increase instruction frequency across the existing broker base by improving engagement and reactivating dormant accounts.
• Manage and coach a team of mobile Area Directors and Account Managers, setting clear growth targets and commercial intent for every portfolio segment.
• Execute a structured sales model across different account segments and New Business to ensure maximum value from every interaction.
• Maintain absolute command over the sales pipeline, providing accurate demand-side forecasting and transparent visibility to the executive team.
• Partner with Operations and Marketing to align sales activity with operational capacity and ensure a seamless onboarding-to-instruction journey.

Business Development Director

Customer Success Manager

• Provide outstanding customer service via phone and email, assisting clients with enquiries related to their conveyancing and remortgage processes.
• Educate clients on various stages of property transactions, explaining legal terms and procedures in a clear and empathetic manner.
• Act as a liaison between clients and property lawyers, ensuring smooth communication and timely resolution of any issues.
• Maintain accurate records of client interactions and transactions, updating databases with relevant information.
• Proactively identify opportunities to improve customer satisfaction and streamline processes within the call centre.

Commercial Operations Director

Business Development Director

Client Success Specialist