Client Success Specialist

Movera

Client Success Specialist at Movera guiding clients through property transactions. Providing exceptional service and ensuring smooth communication between clients and lawyers.

Posted 4/25/2026full-timeStockport • 🇬🇧 United KingdomMid-LevelSenior💰 £25,000 per yearWebsite

About the role

Key responsibilities & impact

Provide outstanding customer service via phone and email, assisting clients with enquiries related to their conveyancing and remortgage processes.
Educate clients on various stages of property transactions, explaining legal terms and procedures in a clear and empathetic manner.
Act as a liaison between clients and property lawyers, ensuring smooth communication and timely resolution of any issues.
Maintain accurate records of client interactions and transactions, updating databases with relevant information.
Proactively identify opportunities to improve customer satisfaction and streamline processes within the call centre.

Requirements

What you’ll need

Excellent verbal and written communication skills, with a friendly and approachable demeanour.
Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
Prior experience in customer service.
Familiarity with conveyancing processes and terminology is a plus but not required; we provide comprehensive training.
Proficient in basic computer applications and the ability to learn new software quickly.

Benefits

Comp & perks

27 days holiday + your birthday off!
Health Cash Plan
Buy/Sell 5 days per annum
Build up more annual leave after 1 years service
Hybrid working
Free conveyancing legal fees
Moving home days off
Volunteering days
Retailer discounts and frequent socials
Refer a friend bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationwritten communicationproblem-solvingcalm under pressureempatheticcustomer serviceapproachableclient liaison