Commercial Operations Director

Movera

Commercial Operations Director leading CAL’s commercial operations to convert broker demand into profitable outcomes. Ensuring efficiency and performance within the operational infrastructure of a prominent property sector business.

Posted 5/13/2026full-timeWoking • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

Operational Performance & Conversion: Lead CAL’s operations, ensuring broker demand converts into completed cases at predictable speed, quality, and cost. You will own quote-to-instruction conversion, instruction-to-completion performance, throughput optimisation, and reduction of operational friction across the customer journey
Panel Economics & Supplier Performance: Own the operational performance of the conveyancing panel, ensuring capacity, completion consistency, service quality, and margin performance support CAL’s long-term growth ambitions
Product Economics & Revenue Optimisation: Drive revenue-per-case growth through pricing architecture, ancillary product attachment, and digital journey optimisation across Broker Hub and Home moving products
CRM & Sales Operating System: Own the CRM, engagement cadence, and productivity standards that govern how the commercial team operates. You will establish the frameworks, MI, and operational standards through which Account Managers and Account Directors are measured
Operational Governance & MI: Create a single source of operational truth through robust MI, forecasting, WBRs, MBRs, and operational performance frameworks
Cost-to-Serve & Margin Protection: Lead operational efficiency and capacity planning initiatives to ensure growth is delivered sustainably while protecting EBITDA margin performance
Cross-Functional Collaboration: Partner closely with the Business Development Director, Finance, Product, Panel Supply, Operations, and Data teams to align operational capability with commercial ambition

Requirements

What you’ll need

Operational Leadership Expertise: A strong track record of senior operational leadership within a regulated environment or SaaS "one-to-may" market
Commercial & Operational Rigor: Proven experience running command-and-control operating models with clear governance, measurable standards, and decisive escalation management
CRM & Revenue Operations Experience: Demonstrable experience owning CRM systems, workflow design, engagement cadence frameworks, productivity standards, and operational MI in a B2B distribution environment
Commercial Acumen: Strong understanding of unit economics, cost-to-serve, panel economics, operational margin drivers, and scalable service delivery
Data-Driven Leadership: A leader who uses operational insight and MI to drive intervention, improve performance, and create predictability across the operational engine
Collaborative Mindset: Comfortable operating in a peer-model alongside a Business Development Director, balancing operational governance with commercial growth objectives
Supplier & Panel Management: Experience managing supplier networks, panel structures, or distributed delivery models at scale
Culture Builder: A track record of building accountable, high-performance cultures grounded in ownership, coaching, and measurable operational impact

Benefits

Comp & perks

27 days holiday + your birthday off!
Health Cash Plan
Buy/Sell 5 days per annum
Build up more annual leave after 1 years service
Hybrid working – 3 days per week in CAL Woking Office
Free conveyancing legal fees
Moving home days off
Volunteering days
Retailer discounts and frequent socials
Refer a friend bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational performanceconversion optimizationcapacity planningrevenue optimizationCRM systemsworkflow designoperational MIdata analysiscost-to-servepanel economics

Soft Skills

operational leadershipcommercial acumencollaborative mindsetculture buildingdata-driven leadershipdecision makingcross-functional collaborationaccountabilitycoachingmeasurable impact