Mouser Electronics

Sales

• Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendations for these employees regarding performance and change of status, including transfer, advancement, termination, and hiring.
• Accomplishes customer service objectives by motivating, training, coaching, and providing detailed guidance to staff through performance management expectations; develops and maintains productive work teams by hiring qualified personnel and manages staff levels and schedules to ensure customer support coverage; and performs follow up with staff members through monitoring, appraising, and report analytics on all performance metrics.
• Establishes and maintains effective relationships with the Mouser Business Development Team, MFG Reps and Suppliers. Assist with special requirements, including sales leads, quotes and expedites. Resolves Supplier and/or Customer issues, determines necessary improvements, and helps to implement change.

Service & Sales Manager

Customer Support

• The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.
• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.

Customer Service Representative

• The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.
• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Other duties as assigned

Product Manager

• Partner with senior leadership and business stakeholders to translate high-level strategies into actionable, measurable initiatives that drive enterprise value.
• Develop and communicate a product strategy that balances enterprise needs, accelerates delivery, ensures scalability and architectural health.
• Define and continuously refine product scope, priorities, and success measures based on value, risk, effort, and business impact.
• Research emerging trends and identify opportunities for innovation, differentiation, and continuous improvement, and contribute to technology and tool selection as needed.
• Serve as the primary point of contact for product direction, decisions, and clarifications while proactively communicating progress, risks, and scope changes to ensure alignment across business, platform, and development teams.
• Schedule and facilitate regular prioritization and roadmap alignment sessions with business stakeholders.
• Collaborate with business leaders and users to shape problem statements, define desired outcomes, and drive informed trade-off decisions.
• Facilitate seamless collaboration across business and development teams to ensure shared understanding and alignment from discovery through delivery.
• Partner with system architects to align product needs with platform capabilities, architectural standards, and enterprise guidelines.
• Influence and champion innovative solutions, best practices, and technology decisions across diverse audiences.
• Actively manage competing priorities, dependencies, and risks to maintain delivery momentum and focus.
• Build and maintain strong relationships across business, technology, and external partners while representing Mouser with professionalism and a customer-first mindset.
• Organize, prioritize, and communicate complex information clearly to support effective decision-making.
• Leverage data-driven insights and domain knowledge to guide prioritization, support decision-making, and communicate process improvements.
• Define, track, and communicate product success metrics to measure adoption, performance, and business impact.
• Identify opportunities to improve experiences and unlock new business value through discovery, stakeholder engagement, and post-release insights.
• Act as a forward-thinking change agent who challenges the status quo and drives continuous improvement.

IS Product Manager

Product Designer

• Deliver on project requirements by researching, designing, prototyping and testing design solutions for an ecommerce platform
• Translate concepts into user flows, wireframes, mockups, prototypes, and written documentation to communicate interface elements and interactions
• Provide elegant solutions to design problems that balance user goals with business requirements and technical limitations
• Work with cross-functional team members to promote designs that are both technically feasible and resource economical
• Analyze and leverage user research, customer feedback, site metrics and usability findings to tailor interfaces to meet specific needs and objectives
• Read, analyze and understand documents that provide information used in the course of projects (requirements, surveys, reports, etc.)
• Manage time and schedule in order to meet, and exceed commitment to project delivery.
• Maintain up-to-date expertise in goal-directed design and usability principles

User Experience Designer II

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Provides Chat support as required, local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.

Customer Service Assistant

Procurement

• Ensures cost effectiveness by negotiating and purchasing product, technology related hardware, software, service contracts, and leases for all Mouser locations
• Lead RFPs, RFIs, and RFQs for products, hardware, software, SaaS, maintenance, and professional services
• Ensure competitive analysis and bidding, fair evaluation, and decision transparency
• Partner with Legal, Compliance, and Infosec on contractual risk mitigation and compliance
• Ensure purchases align with company procurement policies, financial controls, and strategic objectives
• Drive cost savings, value realization, and vendor consolidation where appropriate
• Improves and updates contract administration by developing and maintaining processes and procedures
• Makes recommendations by reviewing requirements, quotes, and invoices
• Maintains all technology support and maintenance contracts to ensure appropriate coverage
• Manages, audits, and advises on all Mouser technology licensing
• Monitor obligations, renewals, benchmarks, performance metrics, and vendor adherence
• Creates processes to manage renewal reminders and follow-up for terminations or obtain quotes for renewals
• Provides feedback for process improvements, cost reduction opportunities, and compliance or governance
• Works with relevant stakeholders on new technology purchases and tracking mechanisms for licensing and cloud-based products
• Oversees daily work flow and projects for team
• Subject matter expert for team job functions
• Fosters a learning environment and mentors team members
• Works with minimum supervision and makes independent judgments
• Assists management with development of results oriented processes and project management
• Initiates, establishes and maintains highly effective relationships with business contacts of various cultures, and at all levels
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments
• Extremely confidential and trustworthy
• Regular attendance at work is an essential part of the job

Sourcing and Procurement Lead

Manager

• Instrumental in executing strategic activities and develops strategic direction for their area of responsibility.
• Develops mutually beneficial supplier relationships and promotes Mouser’s value proposition.
• Analyzes assigned portfolio and identifies new opportunities for growth.
• Manages the flow of supplier’s new products and technologies into Mouser.
• Verifies and maintains data integrity of product information for suppliers.
• Responds to various Mouser teams swiftly with customer-focused solutions.
• Coordinates activities with suppliers and functional teams through effective communication.

Supplier Manager

• Team player and role model who motivates teams to provide excellent customer service.
• Excellent in training, floor coaching and providing detailed guidance in a positive working environment.
• Assists with development of results-oriented customer service strategies and inspires positive change in others.
• Coaches, and assists customer service staff with determining customer needs, providing customer service beyond customer-initiated requests.
• Provides feedback to management for trends on training needs, process improvements and performance management.
• Supports and participates in company total quality process.
• Able to discern appropriate communication style to utilize in each situation or with each person.
• Highly effective communication skills with all levels of individuals and groups inside and outside the organization. Able and confident in communications with people at all levels.
• Strong presentation skills.
• Uses good judgment and analyzes the impact of decisions and responses before execution.
• Strong analytical, problem solving and negotiation skills.
• Detailed and thorough in work habits with multi-tasking.
• Leads with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Confidential and trustworthy.
• Works with minimum supervision.
• Exhibits the potential to develop into a management position.
• Oversees daily workflow and projects for team.
• Subject matter expert for team job functions.
• Fosters a learning environment and mentors team members.
• Works with minimum supervision and makes independent judgments.
• Assists management with the development of results-oriented processes and project management.
• Initiates, establishes, and maintains highly effective relationships with business contacts of various cultures, and at all levels.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Extremely confidential and trustworthy.
• Regular attendance at work is an essential part of the job.

Customer Service Coordinator

Frontend Engineer

• Analyzes, designs, codes, debugs, assists in testing and documents software.
• Participates in all phases of the software development life cycle.
• Responds quickly to issues brought by internal and external customers.
• Develops, tests, and implements applications using C#, ASP.NET, MVC, JavaScript, .Net Framework, Web Forms, SQL Server 2012/2016, Visual Studio 2015 and above, TFS, CSS, jQuery, Bootstrap, JSON, AJAX, and other related web technologies.
• Strong Domain Knowledge in Ecommerce applications.
• Should have good Software design Experience.

Web Developer

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports and participates in the company's total quality and customer service expectations.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Successful completion of Customer Service Representative I Professional Progression Plan.
• Consistently meets or exceeds Customer Service Representative II performance metric requirements.

Software Engineer

• Manage and mentor development managers and teams
• Drive agile (SAFe/Scrum) practices
• Partner closely with Web Experience, Architecture, and QA leadership
• Optimize flow, quality, and delivery
• Foster a high-performing and collaborative culture

Web Software Development Director

DevOps Engineer

• Functioning at a high level in all aspects of the position
• Being a ‘go to’ for other personnel within the Internet business department
• Focus on discovering application/system inefficiencies
• Developing and making recommendations regarding cloud infrastructure and operations
• Ensuring system security by reviewing and implementing approved policies
• Enhancing functionality of systems by developing and modifying scripts
• Supporting application developers/programmers
• Developing and delivering cross-training to selected Associates
• Maintaining contemporary knowledge of industry trends
• Overseeing daily workflow and projects for team
• Fostering a learning environment and mentoring team members
• Assisting management with development of results oriented processes
• Initiating, establishing, and maintaining effective relationships with business contacts
• Flexible to meet the changing needs of the business
• Regular attendance at work

Service & Sales Manager

Customer Service Representative

Customer Service Representative

IS Product Manager

User Experience Designer II

Customer Service Assistant

Sourcing and Procurement Lead

Supplier Manager

Customer Service Coordinator

Web Developer

Customer Service Representative

Web Software Development Director

DevOps Engineering Lead