Mouser Electronics

Director

• Identify and load products from our suppliers
• Manage taxonomies and classify products
• Ensure that necessary attributes are found and normalized
• Provide high-quality photography
• Make adjustments based on analytics and customer feedback
• Interact with our Products, Marketing, Website Experience, and SEO/SEM teams in Texas and around the world

Product Data Director

Product Manager

• own the digital experience for one of the largest electronic component distributors in the world
• set the strategic vision for products and customer journeys
• build close partnerships with business stakeholders
• translate vision into actionable features
• work alongside development, UX, Analytics, POs to bring features to life

System Administrator

• Develop a deep understanding of Mouser’s applications and systems architecture along with the use of business technology within each department
• Understand the architecture and data flow of various interconnected systems
• Conduct extensive research and provide detailed analysis of new and re-architected business technology solutions
• Provide well defined and documented business technology solutions
• Set standards for security and maintenance of systems and systems related processes
• Debug, troubleshoot and resolve problems across multiple systems and applications
• Identify solutions that improve both the business and technical users experience and productivity
• Apply continuous improvement in all aspects of the business
• Perform disaster recovery architecting, planning, implementation, and testing
• Provide after-hours/weekend/holiday production support on a rotation basis or when called upon
• Conduct on-call support tasks independently as well as coordinate with others as needed
• Escalate issues with senior team members, vendors and management to reduce impact
• Document support knowledge articles, administration checklists and procedures
• Implement monitoring and automated alerting using various methods and tools
• Create dashboards and various reports showing systems and applications KPIs
• Develop software to perform and automate system and application functions
• Work closely with WCS Development team to support the Software Development Life Cycle process
• Automate the software build, promotion, and deployment process
• Maintain and patch 3rd party applications; coordinate testing, implementing and support with 3rd party vendors

WMS Systems Administrator II

SEO Marketing

• Review reports to identify and drive SEO initiatives and campaigns.
• Determine the best strategies to ensure maximum SEO optimization opportunities.
• Research, identify, and implement changes on key landing pages for organic ranking success.
• Develop optimization strategies that increase Mouser’s search engine result rankings.
• Drive continuous improvements to strengthen skills and SEO best practices.

Senior SEO Specialist

Customer Support

• Successful completion of CSA and CSR Training is key
• Receive and ensure orders are entered accurately via phone or email by reviewing and verifying all material entered, identifying discrepancies, and requesting clarification of issues related to order information according to departmental procedures
• Able to comprehend and easily maneuver through various computer programs
• Meet or exceed all required performance metrics and communicate any barriers that prevents being able to meet expectations in a timely manner and with excellence
• Provide basic product information to customers, such as part compatibility, price, availability, etc.
• Determine customer expectations and provide options for resolution to meet their needs
• Maintain specified pricing guidelines and obtain approvals from Management for any exceptions
• Retain current customer contacts and expand product knowledge utilizing all available resources
• Always consider the impact of decisions before execution
• Adhere to the required daily work schedule and be flexible based on the needs of the business
• Generate new and repeat sales by providing product and technical information in a timely manner
• Accurately process customer transactions such as orders, quotes and/or other customer requests with a strong focus on service excellence and a sense of ownership
• Make suggestions and pursues sales possibilities beyond customer-initiated requests
• Increase sales and average order size by means of cross-selling, up-selling and add-on sales
• Constantly demonstrates a positive attitude toward self and others by interacting effectively and maintains professional manner and positive attitude through verbal and written contacts with external and internal contacts
• Expands product knowledge utilizing all available sources
• Supports local Customer Service teams and provides support for other teams when needed
• Regular attendance at work is an essential part of the job

Customer Service Representative I

Business Analyst

• Collaborate with developers, Project managers, quality assurance, business teams and technical support to provide a mix of business and technical direction on systems, design, development, testing and deployment
• Meet with Company Executives to learn strategy, tactical approaches, priorities, requirements, and business process
• Document business requirements, may develop and oversee project plans, oversee and coordinate the development of technical specifications, and help enforce change control procedures
• Must take initiative to spend time with all levels of users (formal meetings, informal meetings, observing work, etc.)
• Establish open, fluid and timely communications with all interested parties, stakeholders and the project team
• Develop and maintain all Project Documentation for all assigned projects

Senior Business Analyst – Web

• Collaborate with developers, product managers, project managers, quality assurance, business teams, and technical support to provide a mix of business and technical direction on systems, design, development, testing and deployment.
• Learn stakeholder strategy, tactical approaches, priorities, requirements, and business process.
• Document business requirements and user stories, oversee and coordinate the development of technical specifications, and help enforce change control procedures.
• Must take initiative to spend time with all levels of users (formal meetings, informal meetings, observing work, etc.)
• Develop a strong Mouser business acumen and use it with each assignment
• Understand basic agile software development methodology processes
• Document basic business needs, user requirements and/or user stories
• Participate in functional design process
• Oversee development team backlog
• Establish open and timely communications with interested parties, stakeholders, and teams.
• Develop and maintain all project documentation for all assigned projects.
• Must be seen as an advocate for the customers/users
• Represents the company and Internet Business in a professional manner
• Establishes and maintains effective relationships with internal and external contacts.
• Team player.
• Expected to utilize organizational skills to document, categorize, prioritize, provide easy access to information, ask questions, follow up, and maintain communications.
• Detailed and thorough in work habits with multi-tasking ability.

Product Owner II

Full-stack Engineer

• Develop applications, user interfaces, databases, and services which drive Mouser’s ecommerce platform
• Collaborate with a team of developers, engineers, analysts, and designers to create and refine solutions for Mouser’s global business
• Analyze problems or designs to identify technical opportunities and risks
• Validate work with unit tests, integration tests, and functional tests to ensure the highest possible service quality for customers
• Assist in delivery of work through source control, deployments, and releases
• Support and maintain existing applications by troubleshooting and mitigating issues
• Communicate knowledge and expertise with teams and Mouser’s developer community through documentation, demonstrations, and discussions
• Endeavor to grow both business and technical skills and knowledge with continuous self-improvement

Senior Web Software Developer

Manager

• Leads Mouser’s global Automation and Efficiency Program, ensuring alignment with organizational goals and measurable business outcomes
• Oversees the technical execution, scalability, governance, and continuous improvement of automation initiatives
• Develops, implements, and maintains a structured automation roadmap
• Enables and governs a citizen development program, establishing guardrails, standards, training, and support models
• Provides technical leadership and architectural oversight across automation platforms
• Establishes and tracks KPI‑driven metrics for automation effectiveness, developer productivity, and realized efficiencies
• Partners with senior leadership and cross‑functional stakeholders to identify automation opportunities
• Leads strategic discussions with leadership to assess technology trends and recommend platform adoption
• Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance
• Manages teams with integrity, ethical business practices, and in accordance with Mouser policies

Automation and Efficiency Manager

• Develop applications, user interfaces, databases, and services which drive Mouser’s ecommerce platform
• Collaborate with a team of developers, engineers, analysts, and designers to create and refine solutions for Mouser’s global business
• Analyze problems or designs to identify technical opportunities risks
• Validate work with unit tests, integration tests, and functional tests to ensure the highest possible service quality for customers
• Assist in delivery of work through source control, deployments, and releases
• Support and maintain existing applications by troubleshooting and mitigating issues
• Communicate knowledge and expertise with teams and Mouser’s developer community through documentation, demonstrations, and discussions
• Endeavor to grow both business and technical skills and knowledge with continuous self-improvement