Customer Service Representative

Mouser Electronics

Customer Service Representative handling orders and customer inquiries at Mouser Electronics. Ensuring service excellence and supporting the customer service team in a dynamic environment.

Posted 6/16/2026full-timeHigh Wycombe • 🇬🇧 United KingdomJuniorMid-Level💰 £26,100 - £29,200 per yearWebsite

About the role

Key responsibilities & impact

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.
Generates new and repeat business through customer service initiatives.
Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
Provides information regarding availability of in-stock and out-of-stock items.
Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
Researches and expedites customer orders.
Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
Confirms special handling orders are expedited.
Fills requests for catalogs, information or samples.
Supports local Customer Service teams, and provides support for other teams when needed.

Requirements

What you’ll need

1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
Excellent written and verbal communication skills in English, additional languages are a plus.
Proficient in MS Office; experience with other systems are a plus.
Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
Demonstrates profound planning and organization skills and works very structured.
Accountable and integer, energetic personality.
Self-motivated and result-oriented and a good team worker (cross-cultural).
Takes initiative to expand knowledge for position utilizing all available sources

Benefits

Comp & perks

25 days annual leave, (increasing with service to 30 days) plus bank holidays
Family Friendly policies
Free parking
Hybrid working
Enhanced company pension
Enhanced Sick Pay
Employee recognition program
A wide range of training opportunities through our Mouser University
Company funded Health Cash Plan
Friend and Family Referral Bonus
Annual Performance appraisals
Death in Service Benefit (you may wish to term this as Life assurance)
Access to Employee Assistance Programme (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceorder processingquotes processingcross-sellingup-sellingproblem solvinganalytical skillsnegotiation skillsplanning skillsorganization skills

Soft Skills

excellent customer servicecommunication skillscommitment to goalsself-motivatedresult-orientedteamworkinitiativeenergetic personalityaccountabilityintegrity