Customer Service Representative

Mouser Electronics

Customer Service Representative ensuring excellent support and service for Mouser Electronics customers through processing requests and maintaining satisfaction.

Posted 6/1/2026full-timeGurugram • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provides optimal customer experience, exhibiting Mouser values to each customer.
Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
Determines customer expectations and provides options to meet their needs.
Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
Follows up with customers to ensure on going customer satisfaction.
Promotes and maintains high standards of quality and service excellence.
Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
Researches and expedites customer requests.
Monitors and ensures delivery date and product quality to meet customer requirements.
Provides price and delivery quotes to customer within company specified deadlines.
Understands and can correctly work with multiple currencies and other requirements about processing international orders.
Effective time management and planning/organizing skills.
Provides Chat support as required, local language plus other required languages.
Supports and participates in the company's total quality and customer service expectations.
Professional verbal and written communication in local language (minimum), including in a telephone environment.
Successful completion of Customer Service Representative I Professional Progression Plan.
Consistently meets or exceeds Customer Service Representative II performance metric requirements.

Requirements

What you’ll need

Bachelor’s degree.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates Search Remote Jobs Mouser Electronics Website LinkedIn All Job Openings 1001 - 5000 employees Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components from over 1,200 manufacturer brands, with local sales and service centers around the globe. We specialize in the rapid introduction of new products and technologies for design engineers and purchasing professionals. Our extensive line card includes semiconductors, interconnects, passives, and electromechanical components. Customer Service Representative 🔥 3 hours ago 🏢🏡 Gurugram – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Similar Remote Jobs Receive Emails For Remote Jobs 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Upload Resume Report problem 📋 Description
Provides optimal customer experience, exhibiting Mouser values to each customer.
Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
Determines customer expectations and provides options to meet their needs.
Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
Follows up with customers to ensure on going customer satisfaction.
Promotes and maintains high standards of quality and service excellence.
Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
Researches and expedites customer requests.
Monitors and ensures delivery date and product quality to meet customer requirements.
Provides price and delivery quotes to customer within company specified deadlines.
Understands and can correctly work with multiple currencies and other requirements about processing international orders.
Effective time management and planning/organizing skills.
Provides Chat support as required, local language plus other required languages.
Supports and participates in the company's total quality and customer service expectations.
Professional verbal and written communication in local language (minimum), including in a telephone environment.
Successful completion of Customer Service Representative I Professional Progression Plan.
Consistently meets or exceeds Customer Service Representative II performance metric requirements. 🎯 Requirements
Bachelor’s degree. Apply Now Similar Jobs Manager – Customer Service Strategy & Planning 🕒 November 14, 2025 EXL 10,000+ employees Website LinkedIn All Job Openings Technology Manager overseeing IT infrastructure and service management, engaging with business solutions and integrating new technologies. Managing high availability and security compliance while leading migration projects. 🏢🏡 Gurugram – Hybrid 💰 $2M Venture Round on 2015-01 ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support View More Customer Support Jobs

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer experiencecustomer satisfactiontime managementplanningorganizingverbal communicationwritten communicationsense of urgencyquality excellenceproductivity

Certifications

Customer Service Representative I Professional Progression Plan