Mountain Warehouse

Analyst

• Act as the first point of contact for Technology support requests from stores and Head Office users.
• Log, categorise, prioritise and manage incidents and service requests within the Technology Service Management platform.
• Provide regular updates to customers and maintain ownership of tickets throughout their lifecycle.
• Resolve first-line incidents wherever possible and escalate complex issues with appropriate troubleshooting information.
• Ensure tickets are managed in accordance with agreed SLAs and operational procedures.
• Support users with:
• - Windows 11
• - Application support - Covering Microsoft 365 applications and internal applications
• - Active Directory and Azure Entra account administration
• - Password resets and account access issues
• - Printers and peripheral devices
• - Mobile devices
• - EPOS and retail technology
• - VPN and connectivity issues
• - Install, configure and support desktops, laptops and associated hardware.
• Create and maintain knowledge base articles and support documentation.
• Participate in team knowledge-sharing activities.
• Follow Technology security policies and procedures.

Technology Service Desk Analyst

Account Manager

• Prepare and post period-end journals, ensuring accurate and timely recording of Supply Chain and Online costs.
• Complete robust balance sheet reconciliations, investigating and resolving reconciling items promptly.
• Analyse variances against budget and prior year, and help produce clear commentary on financial performance.
• Support preparation of reporting packs and performance updates for management stakeholders.
• Produce weekly reporting across Supply Chain costs to support timely and informed decision-making.
• Accurately capture and code supplier costs and operational metrics to support reporting and analysis.
• Provide ad hoc analysis to identify trends, risks and opportunities across the cost base.
• Build strong relationships with stakeholders across Finance and Supply Chain, supporting budgeting and forecasting activity.
• Support the year-end process, including audit deliverables and liaising with auditors when required.
• Help strengthen the control environment by identifying opportunities to improve finance processes, reporting and systems.

Assistant Management Account – Supply Chain, Online

Executive Assistant

• - Assisting in seasonal range plan development - analysing customer buying patterns, forecasting sales and predicting future trends, presenting findings in reports and presentations in a clear and logical format, this will include ratio calculations for size and colour;
• - Buying global markets: UK, EU, NA, NZ, AUS, ensuring each market has the right balance of technical, lifestyle and travel‑focused bags.
• - Working with your Buyer to maximise profits and build a commercially viable, competitive assortment.
• - Assisting in regularly reviewing stock, sales and orders and react with necessary urgency to ensure sales, stock & profit targets are achieved.
• - Maintaining relationships with suppliers.
• - Liaising with other departments within the organisation to ensure projects are completed
• - Participating in promotional activities, helping the buying and merchandising team to identify slow moving stock, suggesting marks downs or promotions, as well as coordinating promotions and clearance events in store.
• - Creating style books for products, identify when to update trim labels, fabrications and packaging, and liaise with graphic designer to ensure a consistent brand image.
• - Managing the critical path, monitoring all orders from initial product development through to delivery, ensuring the smooth running of the development process, maintaining delivery schedules and key deadlines throughout.
• - Managing sample process ensuring all designs and fabrications are executed correctly, meeting brand requirements.
• - Lab dip and trim approvals and feeding back to suppliers
• - Training and mentoring the BAA in the team.
• - Approving PTS, for shipments.
• - Attend fit meetings with QC, making suggestions on fit, styling, trims etc., as well as signing off sample

Senior Assistant Buyer

Buyer

• Assisting in seasonal range plan development - analysing customer buying patterns, forecasting sales and predicting future trends, presenting findings in reports and presentations in a clear and logical format, this will include ratio calculations for size and colour;
• Buying for three key territories which include the UK, EU, North America, NZ and AUS.
• Work with your Head of buying to maximize profits and provide a commercially viable range of merchandise at competitive prices.
• Assisting in regularly reviewing stock, sales and orders and react with necessary urgency to ensure sales, stock & profit targets are achieved;
• Maintaining relationships with suppliers.
• Liaising with other departments within the organization to ensure projects are completed;
• Participating in promotional activities, helping the buying and merchandising team to identify slow moving stock, suggesting marks downs or promotions, as well as coordinating promotions and clearance events in store;
• Creating style books for products, identify when to update trim labels, fabrications and packaging, and liaise with graphic designer to ensure a consistent brand image;
• Managing the critical path, monitoring all orders from initial product development through to delivery, ensuring the smooth running of the development process, maintaining delivery schedules and key deadlines throughout;
• Train and mentor the AB and BAA in the team and step in to manage the team in absence of Buyer/Line Manager to meet business requirements and deadlines;
• Managing sample process ensuring all designs and fabrications are executed correctly, meeting brand requirements;
• Working alongside QC when creating style books so that correct specs and CAD’s are received,
• Lab dip and trim approvals and feeding back to suppliers, after collecting fit and quality info from QC.
• Approving PTS, for shipments.
• Attend fit meetings with QC and models, making suggestions on fit, styling, trims etc.., as well as signing off sample
• Opportunity to travel both nationally and internationally for store, supplier visits and trade shows.

Junior Buyer – Non Apparel

Accountant

• Prepare and post period end journal entries ensuring accurate recording of all costs in a timely manner – including accruals and prepayments in line with accounting standards.
• Working with Finance Business Partner to understand any additional accruals and prepayments required.
• Regular (at least weekly) review of ledger integrity to prepare for smooth month end close.
• Working closely with AP Team to ensure accurate invoice posting at store cost centre and general ledger account code detail.
• Working with the Property Team to ensure accurate reporting of the Property Costs, both opex and capex.
• Ownership of business as usual IFRS16 postings and adjustments, working with Group Team where necessary to ensure accurate postings. Ability to explain postings and final position to the rest of the Team.
• Complete robust balance sheet reconciliations to agreed deadlines with all reconciling items investigated and resolved promptly.
• Support FBP with understanding of ledger postings and, at times, with detailed and concise P&L commentary for individual / specific areas of the P&L commentary.
• Support FBP with ad hoc data requests to carry out P&L analytics, risks & opportunities management and more.
• Support FBP with some areas of routine forecasting and budgeting.
• Significant involvement in the year-end process, preparation of deliverables for the audit and key contact for the auditors during the audit process.
• Support the development of a robust control environment by continuously identifying opportunities to improve financial systems and processes and by implementing these changes.
• Using Netsuite for journal postings, seeking out opportunities for automation or efficient improvement of the postings.
• Using Workday excel reporting tool to generate accurate data to support FBP with analysis of P&L.
• Support with the ongoing development and coaching of assistant management accountants (typically part- qualified) in both technical expertise and skills and softer skills behaviours.

Management Accountant – Property, Capex

Learning and Development

• - Deliver programmes of work linked to the head office people strategy, including Early Careers, Induction & Onboarding, Career Pathways, and Customer Care.
• - Build and maintain strong relationships with senior leaders to influence engagement with L&D initiatives.
• - Design and deliver impactful learning solutions that enhance retail store performance.
• - Lead L&D projects from concept to implementation, ensuring solutions are embedded and measurable.
• - Create best‑in‑class induction and onboarding experiences.
• - Develop Early Careers initiatives, including establishing partnerships with education authorities.
• - Produce blended learning tools for both in‑person delivery and LMS platforms.
• - Analyse data to inform decision‑making, measure impact, and demonstrate ROI against retail KPIs.
• - Coach and develop retail management teams to drive high performance.
• - Communicate effectively with stakeholders through clear, engaging written and verbal updates.

L&D Specialist – FTC 12 Months

Manager

• - Own and manage the promotional calendar critical path, ensuring timelines align with seasonal planning and buying cycles
• - Shape the commercial retail strategy by building a promotional and campaign calendar rooted in business objectives, regional trading patterns, and previous performance insights, with a focus on like-for-like sales growth
• - Work closely with the Promotions Coordinator to ensure campaigns are planned and delivered on time
• - Collaborate regularly with regional retail and e-commerce teams to review promotional plans, adapting to trading conditions, weather, and stock availability
• - Continuously review and refine current and future calendars to ensure alignment with evolving business needs
• - Monitor competitor activity and market trends to inform and strengthen promotional strategies
• - Partner with Merchandising and Trading teams to ensure stock availability supports promotional activity
• - Contribute to POS and VM planning, providing clear and actionable briefs for in-store execution
• - Regularly review implementation plans to reflect strategic changes and incorporate learnings
• - Oversee and sign off on all promotional communications to head office and retail teams
• - Analyse promotional performance data and make recommendations to optimise current and future campaigns
• - Capture key learnings from data and retail feedback, feeding insights into future planning cycles
• - Identify opportunities for regional promotional activity
• - Build strong relationships with retail centres and ensure marketing assets are available to support activity
• - Review and evaluate performance of local campaigns, providing recommendations for future initiatives
• - Develop campaign and product marketing calendars aligned with the promotional plan, business priorities, and regional requirements
• - Manage campaign critical paths, ensuring clear timelines and accurate information delivery across teams
• - Brief creative and marketing requirements to POS, Graphics, and VM teams
• - Collaborate cross-functionally across Retail, Web, Commercial, and B&M teams to deliver impactful campaigns
• - Evaluate campaign effectiveness and embed learnings into future planning
• - Lead and develop the Promotions team, supporting communication, capability building, and performance
• - Foster strong cross-functional collaboration with POS, Graphics, VM, Merchandising, Buying, Retail, Web, and IT teams
• - Identify opportunities to improve processes and drive operational efficiencies
• - Support system enhancements and adoption of new ways of working
• - Coach and guide wider teams on best practice and new processes
• - Conduct regular store visits and competitor benchmarking (comp shops)

Senior Campaigns & Promotions Manager

Senior Retail Promotion Manager

Performance Marketing

• Develop and implement comprehensive PPC strategies across multiple channels, including Google Ads (Pmax, paid Search), Bing Ads, display, and social media advertising platforms with a £8m annual budget.
• Manage all day-to-day performance and optimization of PPC campaigns, including budget allocation, bid management, and ad creative testing to achieve desired performance metrics.
• Audit PPC accounts to find gaps and opportunities for continuous improvement. Analyze campaign data and performance metrics to identify trends, insights, and opportunities for optimization and growth.
• Provide strategic guidance and mentorship to a team of PPC specialists, ensuring they have the tools and support needed to succeed.
• Line management of our PPC Executives; holding regular 1-2-1’s, identifying training requirements, delivering annual reviews, and setting of objectives.
• Monitor industry trends and best practices to ensure the brand remains at the forefront of PPC innovation and strategies.
• Collaborate with cross-functional teams, including country trading, design, and analytics, to align PPC efforts with overall marketing objectives.
• Stay up to date with changes in the PPC landscape and emerging technologies to continuously improve campaign effectiveness and efficiency.
• Prepare monthly reports (including P&L) and presentations to communicate campaign performance, insights, and recommendations to stakeholders. Efficiently communicate actionable analysis and execute improvements to help drive incremental conversions.
• Maintain relationships with Google & Bing account Managers & test new tools and products as they become available.

PPC Manager

Assistant

• - Run daily and weekly sales reports and distribute to the team
• - Review intake of stock for the category and manage any queries from our retail stores to ensure allocations are delivered in a timely manner, highlighting any concerns to the wider team
• - Support the Trading Manager with store performance and product optimisation
• - Maintain good systems ‘house keeping’ within the category
• - Share best practices across the buying and merchandising community

Allocator, Retail Trading Assistant

• Own and drive end-to-end delivery of web development initiatives
• Lead agile delivery practices (primarily Kanban), ensuring a consistent flow of work and continuous improvement
• Translate business and product priorities into clear roadmaps
• Manage team capacity, priorities, and workflow using tools such as Jira, Monday.com and Lucid
• Act as the bridge between technical teams and business stakeholders
• Build strong relationships with stakeholders, including senior leadership (SLT)
• Facilitate decision-making to maintain delivery momentum
• Support the delivery of AI/ML-driven features (e.g. recommendations, agentic experiences), while building an understanding of how these can be applied within e-commerce
• Support testing, release, and continuous improvement practices
• Ensure compliance with GDPR and data privacy standards, particularly when working with customer data
• Provide clear delivery updates, timelines and trade-offs
• Be comfortable getting into the detail when needed, while maintaining a high-level view of delivery