Mountain Warehouse

Operations

• Joining our Operations team, the Garment Repair Specialist will play a key hands-on role in building and running a high-quality repair workshop that supports our stores and customers.
• You will be responsible for day-to-day workshop operations and ensuring repairs are delivered efficiently, consistently and to the highest standard.
• This is an exciting opportunity for a structured, self-starter who enjoys working in a practical environment and takes pride in quality.
• You will have the autonomy to shape processes, improve workflows and develop the operation as we grow this capability across our business.

Garment Repair Operations Lead

Systems Engineer

• Monitor and maintain the Server infrastructure (both physical and virtual) and the datacentre environment
• Support server operating systems lifecycle (Windows and Linux) and manage storage platforms (NAS, Azure, object based)
• Work on deploying new systems required by the business, starting from proof of concept trials to full implementation into production
• Look after the database infrastructure (platform-level, not app logic)
• Design, build and maintain Windows servers running on VMware & Nutanix HCI-based platforms with availability, resiliency, and scalability at their core
• Architect and operate Azure-integrated hybrid solutions, including identity, backup, and recovery services
• Support infrastructure requirements for new system builds, platform upgrades, and cloud migrations
• Own and improve backup and disaster recovery strategies across VMware, Nutanix, Azure, and supporting platforms
• Monitor performance, capacity, and health across VMware, Nutanix and Azure platforms, proactively addressing risks
• Maintain high-quality technical documentation, diagrams, and runbooks
• Regularly test and refine disaster recovery and business continuity plans
• Act as a technical escalation point for complex infrastructure incidents
• Ensure systems are patched, hardened, and maintained in line with security and compliance standards
• Participate in an on-call rota and occasional out-of-hours work

Core Systems Engineer

Ecommerce

• Steam and prepare all products in the studio each morning (approx. 1.5 hours daily)
• Organise and help maintain a tidy, efficient studio space (Tuesday–Friday)
• Check and prepare samples ahead of outfit building (approximately 400–500 pieces per shoot)
• Remove tags and apply labels with shooting notes prior to styling
• Check and update Eastern Mountain Sports website tracker
• Process images downloaded by buyers and prepare them for Photography Manager review and editing
• Name imagery using correct product references
• Upload EMS products to the website
• Assist the stylist with outfit building and preparation prior to Ecommerce shoots.
• Opportunities to act as garment assistant on e-commerce shoots, including steaming, organizing garments, and supporting models with outfit changes
• Help coordinate product flow to the studio for e-commerce shoots and follow up on missing items
• Assist the wider production team as needed (e.g. printing shoot bibles, processing web orders, sourcing styling pieces).

E-commerce Studio Intern

Procurement

• Define and own the category strategy to achieve budget targets, driving forward all growth opportunities.
• Own the category level reporting & analysis and feed into a wider marketplace trading activities and insight.
• Follow and understand market, category & brand trends to ensure we are targeting the right sellers and products.
• Work closely with the Mountain Warehouse Buying and Trading teams to share learnings and feedback insight
• Identify and target new brands to fill category and product gaps, managing the full acquisition pipeline and following up on leads to ensure there is a strong backlog of new prospects.
• Build strong relationships with strategic accounts & maximise growth opportunities with existing sellers.
• Support promotional activities by ensuring we maximise the participation for top tier sellers to drive revenue.
• Provide any ad hoc analysis to draw insights on category and seller performance and drive forward initiatives based on the data.
• Present ideas and updates to all levels of seniority.

Marketplace Category Manager – Maternity Cover

Human Resources

• Own and maintain configuration across all active Dayforce modules (Core HR, Payroll, WFM, Advanced Scheduling, Benefits, and Talent).
• Review, test, and implement approved configuration changes through structured governance, maintaining version control and full audit documentation.
• Identify and deliver system enhancements that simplify operational processes, improve data quality, or enhance user experience.
• Coordinate regression and user acceptance testing for configuration changes and quarterly Dayforce releases. Validate results and oversee safe deployment.
• Ensure configuration supports accurate payroll processing, meets legislative requirements, and maintains data integrity across all modules.
• Review and interpret quarterly Dayforce release notes, assess system impacts, and lead the adoption of relevant new functionality.
• Partner with HR, Payroll, and operational leads to assess business requirements, prioritise changes, and ensure system setup continues to meet operational needs.
• Act as the key client contact for Dayforce Support cases and escalation, ensuring effective communication, resolution tracking, and internal knowledge capture.
• Maintain configuration documentation, data dictionaries, and change logs. Build internal capability through knowledge sharing and user support.

HRIS Systems Configuration Lead

Payroll

• End-to-end payroll processing for multiple international payrolls using Dayforce
• Input, validate, and reconcile payroll data including starters, leavers, salary changes, bonuses, commissions, and deductions
• Support payroll cut-off activities and ensure payrolls are processed accurately and on time
• Maintain employee payroll records within Dayforce, ensuring data accuracy and integrity
• Support system audits, testing, and upgrades related to Dayforce payroll functionality
• Run standard and ad-hoc payroll reports as required
• Ensure payroll processes comply with local tax, social security, and employment legislation
• Assist with payroll reconciliations, variance analysis, and post-payroll checks
• Support internal and external audits by preparing documentation and evidence
• Respond to payroll-related queries from employees in a timely and professional manner
• Liaise with HR, Finance, and external payroll providers where applicable
• Support year-end payroll activities (e.g. P60s, P11Ds, equivalents internationally)
• Identify opportunities to improve payroll processes and system efficiencies
• Support documentation of payroll procedures and best practices

Payroll Advisor

Accounts Payable

• - Manage all activities on a group of specified supplier accounts – either International or UK based suppliers
• - Manage the email inbox to ensure that invoices are passed for processing and queries are dealt with or escalated as required
• - Process invoices and credit notes
• - Setting up new suppliers including bank details and maintaining related account information such as remittance email address, payment terms etc.
• - Allocating transactions on the suppliers account
• - Statement reconciliations including investigation and resolution of outstanding balances
• - Processing journals into Netsuite.
• - Reviewing of aged creditors reports
• - Assist with payment runs ensuring all approved and due invoices are included and that payments to key accounts are made
• - Liaising with internal and external contacts to resolve invoice queries in a timely manner
• - Supporting co-workers within the team and working together to achieve business targets
• - Other ad-hoc duties as required

Accounts Payable Assistant

Engineer

• Provide first and second-line IT Support via phone, email, chat or in-person for both shop and head office staff****
• Diagnose and resolve hardware, software, and network issues (Windows/MacOS, Office 365, AD, Azure, VPN, Printers, EPOS)****
• Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.****
• Follow security protocols and report potential security risks according to security incident management procedures.****
• Logging and track Incidents and requests using ITSM tools.****
• Support and guide colleagues through step-by-step solutions and provide basic training and onboarding assistance for new joiners.****
• Install, maintain and support current and future applications****
• Creating and contributing to policies, processes, and procedures in the knowledgebase****
• Prioritising and managing several open cases and mini projects at one time****
• Ensure appropriate standards and procedures are always adhered to****
• Escalation of complex Incidents and requests to relevant teams/departments or 3rd parties****
• Basic Active Directory/Exchange Administration, and Azure Entra administration****
• Basic networking configuration and troubleshooting (TCP/IP, DNS, DHCP, LAN/WAN)****
• Patching, hot fixes and virus updates****
• Assisting our IT Support Analysts with a variety of escalations****
• Assisting our Store technology team with escalations and ongoing new technology implementations****
• Communicating with 3rd party suppliers****

Service Desk Engineer

Security Analyst

• The Information Security Analyst is a key member of the Information Security team, responsible for cyber and information security across the business.
• The role is operationally focused, with responsibility for maintaining the organisation’s security baseline while supporting audit, assurance, and advisory activities. The scope is broad and hands-on, providing exposure to a wide range of security controls, technologies, and business processes.****
• The Information Security Analyst operates in a dynamic operational environment where priorities can change quickly. Work frequently involves handling interruptions to respond to incidents and balancing multiple competing demands. While the role is demanding, it is achievable with the right approach and provides strong opportunity to develop operational judgement and security fundamentals.****
• Analysts are supported through regular team engagement, documented processes, and access to senior team members. In return, the role expects initiative, sound judgement, and the ability to carry out initial investigation and analysis before seeking review or escalation.****
• The role reports directly to the Head of Cyber and Information Security.

Information Security Analyst

• Creating engaging product descriptions, while developing and maintaining the company’s tone of voice
• Maintaining the current live sites and ensuring all published products and images are accurate, searchable and correctly categorised with consistency
• Optimising the website to ensure that it is accessible to a search engine through Keywords, Meta Tags and other components.
• Tweaking the tone of existing copy to be relevant for our international markets
• Using the Product information manager (PIM) to upload and assign descriptions
• Ensuring all non-product related pages/content (Delivery, Returns, FAQs etc) are up to date with regular QA
• Working with Content Team to raise concerns around content or products to the Website Manager
• Work closely with other departments within Ecommerce (Trade, Email, social media, Marketplaces etc.) and wider company to give customers a positive shopping experience.
• Preparing the site for regular promotions and events.
• Point of contact for Customer Care and B&M and all content related queries

eCommerce Content Executive

Crypto

• Responsible for the handling, organising, storing and processes applied to all imagery coming from the studio and external shoots.
• Liaising with Buying teams to ensure samples shot are true to final product and renamed correctly
• Delivering edited/completed imagery according to business deadlines as well as balancing ad-hoc requests for last minute edits.
• Helping to identify style changes between products and organising for the image to be updated
• Managing the flow of images from photographers to editing companies abroad.
• Maintaining relations with the external retouching company to ensure all edit requirements and deadlines are met
• Handling, cropping, uploading and assigning ecommerce and lifestyle imagery to the website
• Maintaining a tidy and organised filing system for all imagery