Mountain Warehouse

Administrative Assistant

• Supporting the buying team by ensuring the smooth and efficient management of critical path deadlines.
• Help maintain an organised workflow from start to finish.
• Coordinating approvals, preparing presentations to keep the team on track.
• Ensuring relevant fit details are recorded and followed up appropriately.
• Managing parcel collection, logging, and distribution efficiently.
• Conducting competitive shopping and effectively benchmarking pricing.
• Ensuring products are photographed on time by managing the intake sheet.
• Demonstrating strong skills in Excel formulas and familiarity with buying systems.

Buyers Admin Assistant – Hardgoods

Recruitment

• - Own end-to-end recruitment for retail roles across stores and regions.
• - Work closely with hiring managers, presenting them with high-calibre candidates and guiding them through the recruitment process.
• - Build and execute creative multi-channel sourcing strategies (LinkedIn, job boards, local communities, social, events etc).
• - Proactively map talent pools and build pipelines for hard-to-fill or high-turnover roles. Understand store-level and regional challenges, aligning hiring strategies with business needs.
• - Act as a trusted advisor to Area Managers and retail leadership.
• - Conduct regular reviews with retail partners to evaluate talent needs and succession gaps.
• - Leverage Retail Recruitment Champions to support local hiring initiatives.
• - Organise and support recruitment assessment days for new store openings and volume hiring needs.
• - Deliver an exceptional candidate experience.
• - Consistently promote the Mountain Warehouse and Animal brands to attract top talent.
• - Monitor and strive to improve KPIs (time to hire, quality of hire, candidate satisfaction, diversity metrics).
• - Use hiring data to inform decision-making and contribute to operational meetings.
• - Champion internal mobility by connecting internal talent with opportunities before sourcing externally.

Retail Talent Acquisition Specialist

Customer Support

• - Provide fast, friendly, and effective support via phone, live chat, and email
• - Help customers throughout their journey—from product queries to post-purchase care
• - Collaborate with internal teams to provide timely resolutions
• - Monitor and report customer trends to improve our service
• - Take ownership of your personal development and contribute positively to the team
• - Maintain strong performance aligned with KPIs and company values

Customer Care Advisor, Night Team, Part-Time

Backend Engineer

• At Mountain Warehouse, we understand that IT is core to our success as a business, so we invest heavily in our in-house team. The development department is divided into product-based teams, all using variants on Kanban for project prioritisation and a focus on continuous delivery, mostly with usage of microservices. ****
• We are a collaborative team with a strong culture of code reviews, occasional pair programming and plenty of unit testing. We’re keen to write code following best practices and to continuously find ways to improve. The work is a mixture of greenfield and legacy projects (much like any mature organisation) using React, React Native, Typescript, C#, and MongoDB. However, our microservices approach allows us to alter the technology as appropriate. ****

Senior Full Stack Developer, .NET, React

Customer Care Advisor – English Speaker

Customer Care Advisor, German – English Speaker, Part-Time

• Provide fast, friendly, and effective support via phone, live chat, and email
• Help customers throughout their journey—from product queries to post-purchase care
• Collaborate with internal teams to provide timely resolutions
• Monitor and report customer trends to improve our service
• Take ownership of your personal development and contribute positively to the team
• Maintain strong performance aligned with KPIs and company values

Customer Care Advisor – Polish, English Speaker

Operations

• - Support the Senior Head of Retail Ops to deliver all retail operations globally, ensuring consistency and excellence in service delivery.
• - Develop and implement operational strategies to improve Communications and Workload Management that align with business objectives and drive efficiency.
• - Gatekeeper of BAU Store Operating Procedures, designing and implementing governance and change management controls.
• - Ensure compliance with company policies, industry regulations, ESG standards, and legal requirements across all retail locations
• - Drive operational excellence and standardisation across retail stores to enhance performance and customer experience.
• - Be an active part of our transformational change initiatives to improve agility, innovation, and long-term sustainability within the retail function.
• - Identifies opportunities in Store Operating Procedures to improve efficiency, reduce costs and/or provide a better colleague experience.
• - Oversee the implementation of new retail initiatives, ensuring store teams are well prepared, trained, and supported.
• - Partner with Country Managers to ensure they’re supported with best practice that is fit for each market.
• - Business partners with the Retail leadership team and senior management as requested, captures opportunities, sets expectations on deliverable dates, and provides frequent updates on progress.
• - Point of contact for escalation within the Retail Operations team, able to implement solutions where required.
• - Manages relationships with third parties as required.
• - Lead and motivates the Retail Operations team to deliver their objectives continually reviewing capability and capacity to ensure objectives are delivered, individuals grow and succession plans are in place.
• - Foster a culture of collaboration, innovation, and continuous improvement across global retail operations.

Head of Retail Operations

• At Mountain Warehouse we understand that technology is core to our success as a business and so we invest heavily in our in-house team. The development department is divided into product-based teams, all using variants on Kanban for project prioritisation and a focus on continuous delivery, mostly with usage of microservices.****
• We are a collaborative team with a strong culture of code review, occasional usage of pair programming and lots of unit tests. We’re keen to write code following best practice and to continuously find ways that we can be even better. The work is a mixture of green-field and legacy projects (much like any other mature organisation) mostly using C#, SQL Server, Next.js, React & TypeScript, with a combination of monolithic and microservices architectures.****
• **

Senior Full Stack .NET Developer, Web Development

Payroll

• Understand and map current processes and document how they will be impacted / changed as a result of the new system.
• Attend and participate in design and discovery workshops.
• Communicate payroll requirements alongside policies and needs.
• Attend project meetings with both MW and the solution implementation (SI) teams and document any people related actions.
• Work with the vendor to align MW requirements to the out-of-the-box functionality, ensuring we adhere to 80% global, 20% local configuration where possible.
• Being a point of contact for both Vendor and SI to people related queries; collating queries, preparing responses following conversations with key stakeholders and seeking appropriate sign-off for changes.
• Defining local payroll requirements by country.
• Escalate any issues which may delay or impact the ability to deliver the project scope on time and on budget to MW Project Manager.
• Support the delivery of testing and training to the payroll department.
• Understand people reporting requirements and identify which of these needs come as standard within the solution and which of these need custom reports to be created.
• Preparation of go-live materials, including SOP’s and system maps.
• Act as a Change Champion of the new system and proactively seek to become an expert and share system knowledge with the wider payroll department.
• Any other ad hoc duties to support the successful delivery of the project.

Payroll Project Lead

Customer Success Manager

• Plan and execute the growth marketing tactics to achieve our customer KPI targets.
• Manage the end-to-end process of our direct mail programs, including door drops for prospect and existing customer audiences.
• Research international markets and competitors, actively seeking out best practice and present back opportunities to the wider CRM team.
• Plan and implement all paid direct response media, including media inserts, press ads and door drops.
• Manage workload and production with in-house and agency teams
• Produce forecasts for customer and revenue KPIs from acquisition marketing activities
• Set up a continuous testing programme to ensure that we are learning and improving on results
• Provide regular campaign reporting, highlighting insights and key trends to recommend actionable next steps to improve future activity.
• Brief campaign data requirements and creative assets through from initial concept to approval and delivery.
• Co-ordinate and collaborate across internal stakeholders to ensure successful execution of activity, on time and budget.

Senior CRM Executive

Executive Assistant

• - Assisting the Merchandiser to deliver the category strategy, providing analysis including lessons learnt, range and promotional opportunities
• - Managing linecards and intake: forecasting and identifying where additional buys are needed and ensuring stock comes in when required
• - Supporting the Merchandiser to actively trade the category and maximise sales, profit and achieve optimum availability throughout the season, making space for new season arrivals!
• - Check and ensures that the right stock is being shipped from suppliers on time
• - Support and develops the MAA and shares best practices across the buying and merchandising community

Senior Assistant Merchandiser

• Run daily and weekly sales reports and distribute to the team
• Review intake of stock for the category and manage any queries from our distribution centre to ensure orders are delivered in a timely manner, highlighting any concerns to the wider team
• Support the Assistant Merchandiser with size analysis and pricing activity
• Maintain good systems ‘housekeeping’ within the category
• Share best practices across the buying and merchandising community