Motorola Solutions

Full-stack Engineer

• Work with the software deployment teams to understand the deployment documentation deliverables and identify the gaps between sales, deployment, service and customer needs.
• Identify methods to streamline software engineering documentation workflows.
• Identify AI applications to increase documentation and deployment efficiencies.
• Collaborate with the individual(s) responsible for providing input for standard system documentation packages.
• Develop documentation standards and templates to increase deployment efficiencies and improve the quality of internal and external documentation deliverables.
• Document high-level system designs, data flows, and microservices interactions using approved drafting applications and other documentation tools.
• Conduct review cycles with the software development teams to validate documentation content, required changes and needs.
• Provide training on all new documentation standards and processes.
• Support internal documentation management system tools and initiatives.

Software Engineering Documentation Specialist

Project Manager

• Responsible for the implementation of Mobile Video solutions
• Act as the leader/focal point for all aspects of assigned project(s)
• Deliver contractual scope on schedule and within budget while maintaining customer satisfaction
• Utilize PM tools to analyze complex issues and develop resolutions
• Allocate all necessary resources to meet project objectives and corporate financial goals

Project Manager – Mobile Video

Customer Support

• Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement.
• Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management.
• Exercise judgment in selection methods and techniques for obtaining solutions.
• Ensures best practices are being adhered to within the customer's environment.
• Delivers consistent service levels by exceeding customer expectations and managing customer escalations.
• Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new cloud releases, customer requests, field change orders, and reconfigurations, and is engaged on all upgrade and execution plans.
• Maintains awareness of all complex service matters including technical solutions implementations and activities.
• Reporting on technical performance, and providing reviews of relevant service requests open within a customer's environment
• Can explain technical problems and solutions to team/client members.
• Ensures effective coordination and support between account teams and supporting technical resources.
• Builds value-added relationships within the domain of the account to become the trusted technical advisor to the customer.
• Manage escalated situations through leadership and customer relationship knowledge and by assisting the technical teams in critical situations

Software Customer Support Manager

• Is accountable for the successful implementation, cutover, and hand-off to Support.
• May act as a support PM to a Channel PM or maybe as the prime PM for the project.
• Develops, manages, and implements the master project plan using automated project management tools, processes, and procedures.
• Defines and measures the performance relating to achieving specific goals.
• Allocates project staff with required competencies to meet project objectives.
• Leads a multidisciplinary project team to achieve successful project completion.
• Understands business implications on all projects.
• Acquires and maintains a high level of understanding of relevant internal organizational workflows and practices.
• Utilizes best practice project management methodologies to ensure maximum project effectiveness.
• Serves as the primary point of contact for customers, subcontractors, and internal staff for the project.
• Establishes and maintains contact with customers and channel partners as relates to their specific projects.
• Provides regular status updates.
• Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines.
• Interfaces with customers and related project managers and channels.
• Leads scheduling status reviews with team members to track current status against planned progress.
• Provides ongoing assessment and mitigation plans of the risks associated with a project.
• Alerts management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues.
• Initiates, generates and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash).

CRM Project Manager

Manager

• Define and articulate the vision, strategy, and roadmap for the Critical Data Models teams supporting customer, supplier, and product
• Develop and maintain Master Data Management (MDM) policies, procedures, and standards
• Oversee the implementation and maintenance of Customer, Supplier, and Product Data Hubs
• Collaborate with business and IT stakeholders to define data requirements, data quality rules, and data integration processes
• Foster a data-driven culture across the organization
• Build strong relationships with key stakeholders across different business units, IT, and project teams

Senior Manager – Critical Data Models, MDM

Account Executive

• Assist the Senior ISR and Sales Directors in delivering timely, accurate quotes and responding promptly to customer inquiries
• Update CRM to capture key interactions, opportunity status, and data critical for business decisions
• Develop expertise in Silvus’ MANET products, focusing on Unmanned Systems applications
• Support customer engagement through virtual demonstrations, client meetings, and internal reviews
• Track industry trends, competitor activity, and U.S. Government initiatives to inform strategy
• Complete assigned tasks and training with attention to detail and curiosity
• Provide logistics and documentation support for trade shows and demonstrations
• Prepare polished summaries, sales reports, and follow-up materials in support of senior team members
• Pursue ongoing professional development and education, including government procurement processes terminology, as well as knowledge of competitors, and competitive technologies

Associate Inside Sales Representative – Unmanned Systems

Field Engineer

• The Field Service Technician must live in or be prepared to relocate to the Northern Chicagoland area to support local Public Safety clients.
• Responsibilities include providing technical support for specialized systems and product applications.
• This involves advanced troubleshooting for software-driven electronics, setting up communication infrastructure, and optimizing RF and Broadband architectures, including legacy analog and advanced digital P25 data systems.
• Test, document, optimize, and maintain complex communications systems, providing weekly reports on all progress and activities.
• Demonstrate deep expertise in wired communications systems like LAN and WAN, including the installation and configuration of routers, switches, firewalls, and cabling.
• Manage and troubleshoot server hardware, operating systems, and software infrastructure to resolve application-level issues.

Field Service Technician

Frontend Engineer

• Implementing and deploying new pages and digital experiences across web platforms using CMS tools and structured markup.
• Ensuring the technical accuracy, responsiveness, and performance of all front-end builds, adhering to SEO best practices and web standards.
• Collaborating with design, content, and engineering teams to translate requirements into effective, well-structured web implementations.
• Managing and integrating digital assets within the CMS and technical repositories.
• Conducting rigorous cross-browser and device QA and validation of page builds prior to launch.
• Utilizing web analytics tools to monitor page performance metrics and identify technical areas for optimization.
• Maintaining the integrity and organization of the front-end asset library and site structure.

Front-End Web, CMS Specialist

• Providing technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing the performance of RF and Broadband architecture (e.g., legacy analog, advanced digital P25, and data infrastructure).
• Maintaining, optimizing, testing, documenting, and supporting complex communication systems.
• Performing preventative maintenance routines with a focus on trend analysis and documentation to ensure proper system operation.
• Developing solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues.
• Collaborating with Engineering, Project Management, Sales, and Customer Service personnel to effectively maintain, optimize, and support advanced communication systems that meet or exceed customer expectations.
• Delivering strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN).

Technical Project Manager

• Develops, manages, and implements the master project plan using automated project management tools, processes, and procedures
• Defines and measures the performance relating to achieving specific goals
• Leads a multidisciplinary project team to achieve successful project completion
• Understands business implications on all projects
• Acquires and maintains a high level of understanding of relevant internal organizational workflows and practices
• Utilizes best practice project management methodologies to ensure maximum project effectiveness
• Serves as the primary point of contact for customers, subcontractors, and internal staff for the project
• Establishes and maintains contact with customers and channel partners as relates to their specific projects
• Provides regular status updates
• Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines
• Interfaces with customers and related project managers and channels
• Leads scheduling status reviews with team members to track current status against planned progress
• Provides ongoing assessment and mitigation plans of the risks associated with a project
• Alerts management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues
• Accountable for financial success on the projects
• Maintains project budgets (labor and capital) and financial objectives (revenue, margin, and cash)
• Analyzes project costs and leads cost status reviews with other team members and management to track current status against planned progress
• Ensures designated standards and processes are followed for assigned projects
• Responsible for monitoring & executing the change management plan per sold contracts.

Federal Software Project Manager

• Be on-site at the USMC bases in California and Yuma, AZ as needed
• Support remotely and on-site various USMC 911 & CAD systems within the US
• Manage and lead day-to-day activities in meeting MSI’s contractual commitments
• Manage and lead our relationship with the local service partner
• Manage and lead our relationship with the customer
• Ensure that customer satisfaction goals are met both internally and with the customer
• Procure and coordinate any internal resources that may be needed
• Ensure compliance with response/restoration time commitment
• Remotely diagnose system failure and facilitate call management as applicable
• Manage Emergency Service efforts and escalation procedures

NG911 On-site System Manager

Account Manager

• The Sr. Account Manager (Sr. AM) is responsible for sales, strategic account planning, and overall relationship management for a number of "target" customers and a specific geographic territory in Central Louisiana.
• Product and service portfolio includes communications technology as well as software and services to enhance the mission critical missions of Motorola's customers.
• Develop and implement a comprehensive sales plan for each "target" account and or geography and their buying centers covering the full portfolio of Motorola Solutions products and services (core, software enterprise, and emerging technologies).
• Assemble and coordinate a diverse team of internal & external sales resources to assess customer’s needs and address their requirements.
• Act as a trusted advisor to influence customer’s technology platform decisions and develop preference and loyalty for Motorola Solutions.
• Proactively develop large project opportunities encompassing a wide range of products and services.
• Proactively engage and lead channel partners in selling Motorola Solutions products and services to customers buying centers where appropriate.
• Develop strong relationships with key decision makers and influencers within and outside of public safety.
• Proactively engage Motorola Solutions executive sponsors to build a strategic relationship to position long term opportunities for the company.
• Develop Motorola Solutions procurement vehicles for multiple solutions to be leveraged across an entire “target” account.

Senior Account Manager

Systems Engineer

• The Upgrade Team comprises Project Management, System Engineering and Field Engineering personnel working together in a high-performance culture, often with demanding cycle times and high customer expectations.
• The System Engineer will take responsibility for and oversee all technical aspects of the assigned project.
• Upgrade of the radio network including servers, network and RF devices.
• Customer presentations.
• Complete system documentation.

Senior Systems Engineer

• Oversee the escalation process for complex or urgent issues requiring immediate attention and prioritize them accordingly.
• Oversee team performance, set objectives, and conduct regular evaluations to ensure alignment with project and organizational goals.
• Encourage professional growth and development for yourself and team members.
• Foster a collaborative and results-driven environment.
• Lead, mentor, and inspire a team of project managers and other support staff.
• Oversee the full lifecycle of video surveillance projects, including initiation, planning, execution, monitoring, and closure.
• Develop detailed project plans, timelines, and budgets, ensuring resources are allocated effectively.
• Coordinate with cross-functional teams (e.g., IT, facilities, procurement, and security) to achieve seamless integration of customer purchased solutions.
• Stay updated on industry trends, emerging technologies, and best practices in video surveillance and security systems.
• Work with vendors to evaluate new products, negotiate contracts, and ensure quality standards.
• Act as the primary point of contact for stakeholders, providing regular updates on project status, risks, and deliverables.
• Prepare and present reports, proposals, and technical documentation to leadership and clients.
• Facilitate communication between technical teams and non-technical stakeholders to ensure clarity and alignment.
• Ensure all projects comply with legal, regulatory, and organizational standards, including data privacy and cybersecurity requirements.
• Collaborate with internal stakeholders and leadership to develop and enforce standard operating procedures (SOPs) and quality assurance processes for project lifecycle.
• Work with internal and external stakeholders to proactively manage and communicate changes in project scope/schedule/cost, identify potential risks, and devise contingency plans.
• Attend contractor meetings representing the security interests of our client and the defined scope of work.
• Track subcontractor and site installations performance, specifically to analyze the successful completion of short- and long-term project tasks and milestones.
• Maintain construction schedule and coordinate scheduling with other trades or direct subcontractors.
• Aggressive/Creative problem-solving skills, able to get things done in a multi-organizational environment.
• Proactively work with the project team to ensure timely and accurate project procurement, billing, and project financials.

Senior Project Manager – Fixed Video Deployments

Business Intelligence Analyst

• Lead the roadmap for internal business intelligence, identifying the key performance indicators (KPIs) and operational metrics required by leadership to evaluate the health of the CPS ecosystem.
• Design, develop, and maintain high-impact BI dashboards that provide real-time visibility into application adoption, service utilization, and centralized cost management.
• Analyze complex datasets across hardware, software, and cloud services to identify trends, bottlenecks, and opportunities for operational efficiency.
• Act as the 'voice of the data' for MSI executives, translating technical telemetry into business narratives that showcase the value proposition and progress of the CPS team.
• Partner with Engineering, Finance, and Product teams to ensure data integrity and to automate the collection of metrics from various common services like Unified ID and AMS.
• Use internal usage data and market trends to prioritize feature backlogs and influence the broader product strategy.

Software Engineering Documentation Specialist

Project Manager – Mobile Video

Software Customer Support Manager

CRM Project Manager

Senior Manager – Critical Data Models, MDM

Associate Inside Sales Representative – Unmanned Systems

Field Service Technician

Front-End Web, CMS Specialist

Field Service Technician

Federal Software Project Manager

NG911 On-site System Manager

Senior Account Manager

Senior Systems Engineer

Senior Project Manager – Fixed Video Deployments

Product Manager – Business Intelligence, Analytics