NG911 On-site System Manager

Motorola Solutions

. Be on-site at the USMC bases in California and Yuma, AZ as needed .

Posted 5/19/2026full-timeArizona, California • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

LinuxUnixVoIP

About the role

Key responsibilities & impact

Be on-site at the USMC bases in California and Yuma, AZ as needed
Support remotely and on-site various USMC 911 & CAD systems within the US
Manage and lead day-to-day activities in meeting MSI’s contractual commitments
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are met both internally and with the customer
Procure and coordinate any internal resources that may be needed
Ensure compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures

Requirements

What you’ll need

Strong written and oral communication skills (Fluent in English, oral and written)
Strong soft skills, interpersonal communication, and problem-solving skills
Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management
Working knowledge of Analog and Digital Telephony
Microsoft MCSE or equivalent experience
Cisco CCNA certifications or related experience
In depth installation, configuration and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operating Systems
Experience with Windows Domain architecture/integration/Active Directory
Experience in providing Linux/UNIX technical support to customers
Experience with troubleshooting various server/desktop hardware related issues
Experience with Servers (Dell and HP)
Experience troubleshooting LAN/WAN
Experience with VOIP applications
Experience troubleshooting 3rd party application integration
Must be able to obtain a background clearance as required by our government customers
Legal authorization to work in the U.S. indefinitely is required.

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Analog TelephonyDigital TelephonyWindows Server 2008Windows Server 2012Windows 7Windows 10LinuxUNIXLANWAN

Soft Skills

written communicationoral communicationinterpersonal communicationproblem-solvingstress managementtroubleshootingcustomer satisfactionleadershiprelationship managementcoordination

Certifications

Microsoft MCSECisco CCNA