Motorola Solutions

General

• Provide onsite technical support and customer service in addition to working with customers remotely
• Provide expertise and make decisions based on best practices, technical requirements, and/or customer’s business needs.
• Initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes
• Build relationships with customers in order to provide an individualized support experience to achieve customer satisfaction
• Build relationships with the Motorola Technical Support team to collaborate and act as liaison with other technicians, stakeholders, and internal MSI teams to provide exceptional customer service as it pertains to software support

Regional Software Specialist

Full-stack Engineer

• Technical management of Research and Development projects and programs to include: Responsibility for overall system design and requirement specification
• Setting and tracking development schedules and tasks
• Participating in the hands-on design, simulation, and verification work
• Overseeing relevant simulation, software, FPGA, and testing efforts
• Customer-facing engagement and technical material preparation when needed
• Reporting to management, as required for strategic planning and assessment
• Participate in Research and Development business development and capture efforts to include: Whitepaper and proposal preparation
• Understand current technology and pitch future enhancements and strategies
• Communicate (telephone/email/in-person) engagement with government and industry
• Work collaboratively within the senior Research and Development team on the following: Executing larger, team-wide projects, Setting a comprehensive team-wide technology portfolio and pipeline

Principal R&D Engineer

Systems Engineer

• Build/maintain data migration and conversion tools, test scripts, and deployment timelines with the project team.
• Collaborate, prototype, design, and implement data conversion solutions.
• Perform system integration of data migration solutions for customers.
• Work with customers to fulfill business objectives and end-user expectations.
• Validate/deliver data migration solution with the customer based on contract deliverables.

Systems Software Engineer

Software Engineer

• Design, develop, and maintain training assets that support sales onboarding with their use of the MSI product suite, including, but not limited to, instructor guides, student workbooks, PowerPoints, and a variety of online assets.
• Write effective instructional content for a variety of deliverables, including lesson plans, guides, online content, and more.
• Follow a scalable and repeatable process in the scoping, creation, and maintenance of content.
• Utilize multimedia elements, simulations, and assessments to enhance the effectiveness of learning materials.
• Manage and monitor training assets and courses in the LMS.
• Collaborate with SMEs across the organization in producing high-quality and effective training assets.
• Stay current on product releases and updates to ensure that enablement content remains technically accurate and aligns with product features and use cases.
• Work under tight timelines without compromising the quality of work.

Instructional Designer – Developer

Sales

• Prospect for new business and develop relationships with key decision-makers.
• Identify and develop new prospects from multiple sources.
• Qualify all existing leads in Salesforce.com.
• Meet or exceed quarterly and annual sales objectives.
• Develop presentations and present clear value propositions and ROI to clients.
• Schedule calls and onsite meetings with prospective clients.
• Perform outbound telephone calls to identify sales opportunities.

Senior Executive Sales Leader – Tri-brand

Customer Support

• Provide intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
• Manage government contracts with responsibility for the successful delivery of service products for local government customers.
• Manage relations with external partners responsible for delivering service products to customers.
• Responsible for contract renewals, proposals, accurate forecasting, development of statements of work, and meeting P&L and receivables goals.
• Marketing sophisticated/integrated service programs to multiple layers within customer organizations and work closely with the direct and indirect sales teams.
• Develop service account plans and profiles, goals and strategies within assigned accounts.
• Provide customers with a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance.

Regional Software Specialist

Principal R&D Engineer

Systems Software Engineer

Instructional Designer – Developer

Senior Executive Sales Leader – Tri-brand

Customer Support Manager