Motorola Solutions

Account Manager

• Develop and implement a comprehensive sales plan for each "target" account and or geography and their buying centers covering the full portfolio of Motorola Solutions products and services (core and emerging technologies)
• Assemble and coordinate a diverse team of internal & external sales resources to assess customer’s needs and address their requirements
• Act as a trusted advisor to influence customer’s technology platform decisions and develop preference and loyalty for Motorola Solutions
• Proactively develop large project opportunities encompassing a wide range of products and services while forecasting future business out eight quarters
• Proactively engage and lead channel partners in selling Motorola Solutions products and services to customers buying centers where appropriate
• Develop strong relationships with key decision makers and influencers within and outside of public safety: Sheriff, Mayor, CIO, Police Chief, Fire Chief, and other officials to understand and influence technology and funding priorities
• Proactively engage Motorola Solutions executive sponsors to build a strategic relationship to position long-term opportunities for the company
• Develop Motorola Solutions procurement vehicles for multiple solutions to be leveraged across customer base.

Senior Account Manager – South Georgia

Program Manager

• Overseeing Motorola's programs and contracts with multiple Federal Government Agencies.
• Direct a team that provides comprehensive service delivery, contract compliance, project management, engineering, and personnel management.
• Manage and lead all business aspects, services, and deliverables between Federal Government Agencies and the program teams.
• Support and oversee all contracts involving communications, inventory, projects, hardware and software and any other related services.

Account Executive

• Develop new business with end customers that will be fulfilled via our partner channel
• Meet or exceed assigned revenue and project quotas focused on Avigilon products and services.
• Promote and market Avigilon’s products and services within the assigned territory and named accounts.
• Support Avigilon’s sales activities in the assigned territory and accounts by creating, nurturing, and responding to sales opportunities for Avigilon’s products and services.
• Create and manage a healthy sales funnel.
• Conduct sales calls, schedule local promotional work and track sales activities.
• Emphasis will be placed on new account development.
• Work with vertical marketing teams to identify end user engagement opportunities through associations, conferences, and tradeshows.
• Leads video and analytics solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel.
• Prospecting on a daily basis using all tools available will be key to the success of this position.
• Attain “Trusted Advisor” status with customers and Channel Partners to enable increased System and Business Development.
• Sales Forecasting as required.
• Maintain CRM data for new and existing account development.

Channel Sales Executive

Customer Success Manager

• Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention.
• Build trusted advisor relationships with customers, establishing yourself as a strategic partner.
• Collaborate with customers to define goals, set key performance indicators, and track progress.
• Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value.
• Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement.

Manager

• Lead the end-to-end strategy for Oracle Fusion CX Cloud
• Define and execute a multi-year roadmap that aligns with Motorola Solutions’ "Lead-to-Cash" global processes
• Design scalable, integrated solutions using Oracle Integration Cloud (OIC)
• Oversee multiple work-streams of CX implementations
• Manage project timelines, budgets, and resource allocation
• Act as a primary advisor to executive stakeholders
• Analyze and re-engineer global business processes
• Lead and develop a team of internal analysts and external partners
• Drive the adoption of Oracle Fusion AI features

Senior Manager – Oracle Fusion CX Cloud

Support Engineer

• Technical Troubleshooting & Resolution
• Research, collaborate, and resolve intricate hardware and software challenges over phone and digital mediums
• Analyze systematic product behaviors and devise creative technical solutions for unique environmental variables
• Diagnose network topologies and system performance irregularities to ensure continuous uptime for customer infrastructure
• Case Management & Documentation
• Document software, hardware, and network configurations comprehensively within our case management tracking repository
• Prioritize active operational tasks dynamically between inbound requests, ongoing investigations, and live digital chats
• Escalate unresolved customer issues efficiently to senior engineering tiers with complete technical summaries and diagnostics
• Customer Experience & Ecosystem Maintenance
• Support public safety and enterprise operations by delivering an empathetic, high-urgency response to system inquiries
• Maintain an advanced operational understanding of network topologies, server environments, and video processing software
• Learn new technologies and product specifications continuously to match our accelerating pace of ecosystem innovation

Technical Support Specialist

Field Engineer

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
• Continuous training in the latest technologies and troubleshooting techniques
• Team with Engineering, Project Management and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations
• Maintain, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments

Field Service Technician

• Deliver on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities
• Grow MSI’s role in providing additional services for the customer
• Responsible for the health and performance of the Integrated Call Control call handling solution.
• Provide advanced technical support of Public Safety software solution in a fast-paced environment.
• Escalation point for complex trouble tickets.
• Strong knowledge of desktop support, networking (router and switch configuration & troubleshooting), telephony hardware, Telco knowledge, supporting software applications and diagnosing complex system architectures.
• Capable of installing server hardware/OS, troubleshooting system infrastructure and application architecture
• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
• Manage and lead our relationship with the local service partner
• Manage and lead our relationship with the customer
• Ensure that customer satisfaction goals are met both internally and with the customer
• Procure and coordinate any internally resources that may be needed
• Insure compliance with response/restoration time commitment
• Remotely diagnose system failure and facilitate call management as applicable
• Manage Emergency Service efforts and escalation procedures

System Manager – Integrated Call Control

• Perform upgrades, implementation, optimization and maintenance support of a large complex regional communication system.
• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics.
• Provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
• Maintain, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
• Perform removal and installation of Fixed Network Equipment (FNE) and mobile communications equipment and associated cabling in customer locations/vehicles utilizing best practices and per R56 Standards and Guidelines.
• Document customer information, details of work performed, hours worked, parts used, specific instruction from the customer, etc.
• Responsible for accurate reporting in time tracking systems each week before the day/time determined by the manager.
• Responsible for proper care and maintenance of all assigned company assets.
• Responsible for calibration of assigned test equipment and keeping the test equipment database up to date.
• Responsible for processing all expense reports within the Motorola Solutions HR Guidelines.
• Deliver a strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), deliver a proficiency in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.

Onsite Field Service Technician

• Provides tailored technical customer operations support.
• Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.
• Executes customer operations policies and procedures.
• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
• Initiates problem solving action and follows through to resolution.
• Performs root-case analysis of problems to formulate and recommend improved alternative operations
• Leads process improvement initiatives.

CAD/GIS System Manager

• Develop relationships with PCR Partners and educate the Partners on PCR solutions.
• Collaborate with Motorola's product, marketing, and field sales teams to ensure the smooth rollout of promotions and business initiatives.
• Work with PCR Partners to ensure that their staff have taken the appropriate training to deploy Motorola PCR solutions successfully, initiate live product training demonstrations.
• Support Motorola’s PCR sales activities in the assigned territory by helping with creating and nurturing new enablement and marketing opportunities.
• Find and develop new markets and determine the net need with end-users through channel partners and engage the Channel Sales Executives to close the opportunities.
• Support the territory leaders in establishing quarterly and annual sales objectives for the assigned Channel Partners in the territory.
• Track sales activities using lead and project tracking software databases.
• Collaborate with colleagues including Channel Sales Executives, Area Sales Manager(s), Inside Sales, and Sales Engineering.
• Utilize Motorola's proprietary resources and tools to implement effective sales enablement initiatives.

Channel Account Manager

• The Senior Field Service Technician will be dedicated to and responsible for the State of Louisiana (LWIN) Public Safety System.
• Support the Field Service Organization (FSO) in implementing and maintaining highly technical mission-critical digital mobile communication systems for Government & Public Safety Communications customers.
• Job tasks include but are not limited to deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment.
• Provide technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics.
• Maintain, optimize, test, document, and support complex communication systems.
• Develop solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues.
• Collaborate with Engineering, Project Management, Sales, and Customer Service personnel to effectively support advanced communication systems that meet or exceed customer expectations.
• Deliver strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN).

Senior Field Service Technician

Customer Support

• Serve as a key business-to-business (B2B) partner for government agencies, channel partners, and resellers
• Act as the primary point of contact for resolving user account issues and platform access challenges
• Troubleshoot customer system access issues promptly by utilizing internal platforms to oversee tracking and resolution
• Manage daily case workflows to promote proper distribution, track backlog status, and meet service level agreements
• Collaborate with cross-functional internal business partners to address and resolve complex customer concerns
• Conduct operational quality checks and case audits

Customer Care Back Office – Hybrid

SDET

• Develop and implement a comprehensive test engineering strategy aligned with overall business objectives and product roadmaps.
• Lead, mentor, and manage a team of Test Engineers, fostering their professional growth and ensuring high productivity.
• Oversee the entire product testing lifecycle, from requirements analysis and test plan creation to execution, defect tracking, and reporting.
• Work closely with R&D, design, and manufacturing teams to integrate testing activities seamlessly into the product development process.
• Allocate and manage testing resources, including personnel, equipment, and budget, to optimize project timelines and costs.
• Establish and maintain high standards for product quality and reliability through effective testing methodologies.
• Identify and mitigate potential testing risks and challenges.
• Provide regular updates and reports on testing progress, issues, and overall product quality to senior management.
• Continuously finds methods to improve efficiency metrics for the team (on-time delivery, cost, quality).

Test Engineering Manager

Artificial Intelligence

• Drive the technical vision, research and engineering execution for the Voice AI platform
• Provide executive technical leadership to a unified research and engineering organization
• Manage and scale a unified Voice AI research and engineering organization distributed across multiple geographies
• Own the entire engineering lifecycle for central, reusable Voice AI models and foundational AI infrastructure
• Define, implement, and track key technical performance metrics to measure engineering success
• Evaluate and integrate cutting-edge Voice AI research and technologies