Motorola Solutions

Field Engineer

• The Video Systems Engineer will responsible for designing and implementing complex video surveillance solutions including, Video Management Systems, PSIMs, IP Surveillance Cameras, LPR cameras, IP networks, DVR’s, Servers, Workstations, Storage, hardwired and fiber communication systems, and RF wireless communications.
• Working with Sales, Operations and Project Managers, to complete site walks to determine specific client needs and scope.
• Develop and maintain engineering designs, diagrams, and bill of materials.
• Assist with proposal generation.
• Accurately estimate project engineering time effort.
• Provide technical support and advice to PM and Installation teams.
• Create project specific install plans, scope documents, and test plans.
• Configure, integrate, and troubleshoot equipment as required; provides support and assistance to third parties for sub-contracted activities.
• Act as external liaison for customers’ general contractors, subcontractors and trades people as needed during the implementation and support phases.
• Provide customer and peer training.
• Delivering professional presentations.

Field Service Engineer – Southwest Region

• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics.
• Maintain, optimize, test, document and support complex communications systems.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
• Team with Engineering, Project Management, Sales, Customer Service personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.
• Deliver a strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN).

Field Service Technician

Manager

• Lead and supervise a team of complaint resolution specialists
• Monitor team performance metrics
• Act as the escalation point for complex complaints
• Collaborate with other departments to address systemic issues
• Conduct regular team meetings
• Develop and maintain standard operating procedures (SOPs)
• Stay up-to-date with industry trends in complaint management
• Provide regular reports to management

Complaints Department Manager

Analyst

• Identifying accounts that are at risk of loss or negative brand awareness.
• Creating a reportable structure for managing and sharing information around escalations.
• Monitoring the number of accounts escalated daily.
• Facilitating meetings for all stakeholders on current red accounts.
• Reviewing top Hypercare accounts, action plans, and status.
• Reporting on all Hypercare accounts & trends.
• Own and manage a portfolio of Hypercare accounts.
• Coordinate with support, engineering, sales, product management, and VS&A teams to drive issue resolution.
• Lead technical action planning based on customer issues reported.
• Maintain detailed documentation including Hypercare account records, case references, meeting notes, and action plans.
• Monitor and flag risks to customer satisfaction; act quickly to course-correct when necessary.
• Train with and delegate tasks to support agents while maintaining ownership of deliverables and milestones.
• Contribute to process and tooling improvements that scale the Hypercare function.

Hypercare Analyst

Customer Success Manager

• Be a hunter. Cold call/email leads
• Understand the technology and business structure
• Aggressively prospect and qualify potential clients generated through outbound calling, email initiatives and attending appropriate industry events defined by sales management
• Attend customer specific meetings, conferences and technology forums, as directed by the sales team
• Learn and understand the assigned territory government processes, including but not limited to, State Term Schedules, Purchase Ordering Processes, Request for Proposals (RFP), Request for Quotations (RFQ), and or sealed bids
• Keep current with industry trends that are relevant to targeted vertical market
• Have a technical understanding of and ability to articulate and demonstrate Motorola’s products and value proposition

Customer Engagement Specialist

• Responsibilities include everyday maintenance, troubleshooting, repair and customer training on Motorola Land Mobile Radio Products.
• Verbalize and communicate concepts and recommendations to the customers and within the Motorola organization.
• Provide a detailed understanding of Motorola systems permitting the individual to assist in the design, troubleshooting and maintenance of Motorola’s product lines.
• Deliver a thorough understanding of Motorola RSS/CPS software and how to program subscribers and infrastructure equipment.

LMR Technical System Manager

Artificial Intelligence

• Optimize self-service performance - partner with our data, digital, and services teams to make data-informed improvements that enhance content and platform performance to increase overall self-service success
• Drive scalability through digital - enable the organization to handle 90% of customer contacts digitally, leveraging high-quality knowledge generated from assisted interactions (phone, email, chat).
• Advance content quality & knowledge base health - build processes that transform raw usage data into actionable insights, creating feedback loops between customer behavior and content quality
• Expand the knowledge program (KCS) across the enterprise - Partner with the Knowledge Team to extend KCS principles beyond Support—into Customer Success (“solution best practices”) and Sales Engineering (“commercial and deal architecture best practices”), strengthening cross-functional reuse & alignment.
• Lead the transformation towards “Agentic experiences” - collaborate with Digital, AI, and IT teams to evolve our self-service ecosystem from static content delivery to AI-driven, action-oriented experiences.

Manager, Self-Service & AI Enablement

Pre-sales Engineer

• Responsible for working with the Sales Team to deliver customer driven, world class, leading edge, end-to-end solutions that rise to the challenges of first responder agencies within Canada.
• Concentrates on mission-critical communications technologies at various levels of complexity: Public Safety grade mobile/portable voice and data networks, Advanced Mobile devices including video, Public Safety mobile broadband networks and devices (LTE), Integrated Command & Control: 9-1-1 Dispatch Consoles, and more.

Presales Engineering Co-op – Co-op ingénieur pré-vente

• Performs system configuration for all supported and assigned ECH solutions
• Performs site verification testing prior to cutting a site into a production environment
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment
• Documents all changes to the solution that may occur during the implementation phase of the project
• Ensures that installation/quality issues are resolved in a timely and efficient manner
• Ensures that project-specific documentation is stored as appropriate
• Participates in the development and approval of Methods of Procedure
• Participates in pre-contract oral presentations and customer negotiations as required
• Maintains subject matter expert skills

Field Engineer – Emergency Call Handling

Procurement

• Evaluate, analyze, and develop business processes and methodologies to implement and enhance cost-effective standard operating procedures.
• Audit existing procedures for effectiveness and compliance.
• Investigate and develop solutions to operational business needs.
• Ensure business operations support the strategic plan.
• Manage relationships with Repossession Agents in the western Region.
• Support the Agent management processes of onboarding new Agents, post repossession and agent compliance.
• Identify, evaluate, and onboard new repossession Agents based on predefined criteria and business needs.
• Conduct regular performance reviews and audits to assess vendor performance against KPIs and SLAs.
• Monitor and manage repossession assignments, ensuring proper documentation and adherence to legal and industry regulations.
• Stay abreast of legal and regulatory changes in the automotive repossession industry.

Vendor Management Representative

Full-stack Engineer

• Maintain existing applications by finding and fixing bugs that occur
• Rapidly build and evolve major features and applications in collaboration with product management
• Research and experiment with key technologies, architectures, and standards
• Attend daily stand-up meetings, collaborate with peers, prioritize features, and work with a sense of urgency to deliver value to customers
• Assist in code reviews and pull request reviews conducted at various points in the software life cycle

Senior Software Engineer

• Act as the primary contact, working closely with the Customer, Systems Support Center, Dispatch Operations, Product Groups, Factory, System Engineering, System Integration, Field Service Organization, Service Support Network, third-party contractors, and the local servicer.
• Ensure compliance with the Terms and Conditions of the warranty/maintenance contract
• Manage Emergency Service efforts and escalation procedures using available tools and resources.
• Track and manage financials for service deliverables and responsible for P&L Performance and Accurate Forecasting.
• Assist Sales and Pre-Sale teams in proposal development for offering additional services to the State.

System Manager – Maryland First Statewide Radio System

• Analyze, design, develop and maintain software for the organization's products and systems
• Contribute as an individual engineer on implementing new features or enhancing existing features for the product
• Analyze software requirements to determine the feasibility of design within quality assurance, time, and cost constraints
• Participating in code reviews, refactoring, and testing activities to ensure the delivery of robust and efficient software
• Performing software best practices including Unit Test, Test Automation, Continuous Integration and Knowledge sharing activities
• Inter-group and intra-group teamwork in a multi-site worldwide development environment
• Meet project deliverables and timeline requirements in a highly dynamic environment
• Adhere to the team's performance and quality metrics
• Develop intellectual property for the company
• Contribute to the improvement of existing software development processes
• Staying up to date with latest technologies and industry trends

Software Engineer

Business Development Rep

• Plan, organize, and manage capture efforts within the Intelligence community.
• Establish and nurture relationships with key technical, operational, acquisition, and business executives and decision makers to secure new contracts.
• Identify and pursue opportunities that provide value for customers through solutions Applied Technology can develop or offer.
• Ability to think strategically and derive differentiators from a company's capabilities and the customer’s needs.
• Develop clear and accurate strategies and responses for Market Surveys and Proposals.
• Lead capture efforts and implement effective processes for information collection and dissemination.

Senior Business Development Manager

AI Engineer

• Develop machine learning solutions for public safety and commercial security applications.
• Work across all stages of the machine learning lifecycle, including data curation, model training, deployment, monitoring, and feedback.
• Collaborate with infrastructure engineers and research scientists to build scalable machine learning products.