Regional Software Specialist

Motorola Solutions

Regional Software Specialist providing onsite and remote technical support for Motorola FLEX systems. Building customer relationships and collaborating with technical teams across various US states for public safety software.

Posted 6/29/2026full-timeRemote • Illinois, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, New York, North Dakota, Ohio, South Dakota, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Provide onsite technical support and customer service in addition to working with customers remotely
Provide expertise and make decisions based on best practices, technical requirements, and/or customer’s business needs.
Initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes
Build relationships with customers in order to provide an individualized support experience to achieve customer satisfaction
Build relationships with the Motorola Technical Support team to collaborate and act as liaison with other technicians, stakeholders, and internal MSI teams to provide exceptional customer service as it pertains to software support

Requirements

What you’ll need

High School diploma
3+ years of Customer Service/Support experience
Candidates must live in one of the States listed above and possess a valid driver’s license for this role.
Must be able to obtain a background clearance as required by ourgovernment customers.

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer SatisfactionCommunication Skills

Certifications

Valid Driver's LicenseBackground Clearance