Motorola Solutions

Security Engineer

• Achieve or exceed assigned quota
• Provide visibility on the performance of assigned region
• Understand client business goals and define security solutions
• Prepare and demonstrate product capabilities to clients
• Work with account teams to define security solutions
• Target new logo's and lead sales efforts
• Represent the company at security conferences and events
• Serve as a conduit between prospects, clients, and account teams

Cybersecurity Sales Account Executive – West Region

Support Engineer

• Provide in-depth investigation and resolution of customer cases related to software and services
• Cover a phone queue & email queue for customer requests
• Collaborate closely with ecosystem teams to optimize processes
• Partner with teams to prioritize fixes and new releases
• Ensure documentation of potential FAQs and tips
• Cultivate and maintain strong relationships with key customer contacts
• Monitor and manage cases, accepting coaching when needed
• Participate in knowledge article creation and utilization
• Attend customer meetings for issue resolution
• On-call rotation for after-hours system outages

Technical Support Specialist

Product Manager

• Define, articulate, and evangelize the product vision and strategy for the subscription IT platform.
• Act as the primary thought leader for subscription technology and business models.
• Own, build, refine, and prioritize the Product Backlog to deliver maximum business value and user satisfaction.
• Deeply understand and provide expert guidance on business requirements for subscription models.
• Serve as a primary strategic partner to business stakeholders, using thought leadership to influence and guide decisions.
• Actively participate in all Agile/Scrum ceremonies and provide timely clarification and acceptance of completed work.
• Define key performance indicators for the subscription product and use data analysis to uncover strategic insights.

IT Subscriptions Product Owner

Pre-sales Engineer

• Oversee presales opportunities and development of complex projects, managing all stages from scope definition through project closure
• Architect and own solutions proposed to public safety customers
• Work closely with Sales team and various stakeholders to deliver customer driven, world class solutions
• Develop, construct, evaluate, and refine system solutions and architectures to align with client demands
• Take an active role in leading and mentoring other engineers within the team
• Drive sole source & RFP projects to completion
• Collaborate with project team members in the development of proposed solutions
• Work with third-party vendors to develop fully integrated solutions

Cybersecurity Sales Account Executive – West Region

Technical Support Specialist

IT Subscriptions Product Owner

Senior Presales Engineer