Technical Support Specialist
Motorola Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Westminster • Alabama • Arizona • United States
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Salary
💰 $65,000 - $70,000 per year
About the role
- Provide in-depth investigation and resolution of customer cases related to software and services
- Cover a phone queue & email queue for customer requests
- Collaborate closely with ecosystem teams to optimize processes
- Partner with teams to prioritize fixes and new releases
- Ensure documentation of potential FAQs and tips
- Cultivate and maintain strong relationships with key customer contacts
- Monitor and manage cases, accepting coaching when needed
- Participate in knowledge article creation and utilization
- Attend customer meetings for issue resolution
- On-call rotation for after-hours system outages
Requirements
- High school diploma or equivalent
- 3+ years of experience in Technical customer support
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical customer supportcase investigationissue resolutiondocumentationknowledge article creation
Soft skills
collaborationrelationship managementcoaching acceptancecommunication
Certifications
high school diploma or equivalentbackground clearance