Field Engineer

• Act as Lead System Field Engineer on projects or system upgrades; direct and mentor assigned project STs.
• Post-sale implementation of voice and data communications systems for Federal DoD.
• Provide technical support on specialized telecommunications systems and public safety product applications.
• Perform system configuration, programming, optimization, testing, and documentation tasks.
• Advanced troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including legacy analog, advanced digital P25, and data infrastructure.
• Maintain, optimize, test, support and document complex mission critical communications systems.
• Perform preventative maintenance routines with focus on trend analysis and documentation of results.
• Provide weekly reports of activities and accomplishments.
• Develop solutions to difficult technical problems encountered during maintenance, upgrades or support issues.
• Team with Engineering, Project Management, and Sales to meet customer expectations.
• Work with other Field Engineers, Tech Support, Product Groups to characterize system defects.
• Perform maintenance of server hardware/OS and software infrastructure and troubleshoot system/application issues.
• Solve customer problems quickly during stressful situations.
• Extensive work travel required (up to 85%); willing to work overtime, weekends, holidays, and varying schedules.
• Position subject to CJIS fingerprint background check and secure work environment requirements.

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