ESA - Electronic Security Association

Technical Support Specialist I – Network

ESA - Electronic Security Association

full-time

Posted on:

Origin:  • 🇺🇸 United States • Kentucky

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Salary

💰 $21 - $35 per hour

Job Level

JuniorMid-Level

Tech Stack

FirewallsIoTSwitching

About the role

  • Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision.
  • Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance.
  • Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems.
  • Manage and solve complex network challenges requiring intermediate skills in the following areas: Addressing, Routing, Switching; Subnetting; Multicast Networking: Design and deployment of multicast routing (PIM, IGMP); VLANs and inter-VLAN routing; Proficiency with tools like ping, traceroute, and show commands; Understanding of Layer 2 protocols; Understanding of Layer 3 protocols; Ability to Identify problems in Layer 2 and Layer 3 of the OSI model; Firewalls; Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption; WAN Technologies
  • Process product returns efficiently while ensuring adherence to technical verification protocols.

Requirements

  • 1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience.
  • Industry Certifications: Network+, CCNA, CCNP OR Snap One PCNA & Control4 AP Certification / Control4 Certified Technician
  • Strong aptitude for troubleshooting across multiple product categories and technologies.
  • Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
  • Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts.
  • Exceptional English communication skills, both verbal and written, with a customer-first mindset.