Accounts Payable Specialist
Nex
ERP
Job Level
Junior
Tech Stack
ERPSFDC
About the role
- Serve as the main point of contact for all enterprise billing inquiries and onboarding
- Manage the initial setup and billing requirements for new and existing customers, ensuring accurate account creation and billing configuration
- Prepare and issue invoices, ensuring accurate billing information and adherence to billing cycles
- Maintain and manage customer accounts, including updating billing information and resolving discrepancies
- Analyze billing data, identify trends, and prepare reports to track billing performance and identify potential issues
- Work with sales, order management, billing/collections, customer success, tax, enterprise systems, and other departments to ensure smooth billing processes
- Adhere to internal and external regulations related to billing and accounting
- Resolve customer billing inquiries and issues, providing clear and timely communication
- Oversee billing status of accounts by researching and resolving inconsistencies and errors
- Analyze billing documents and other data for accuracy and completeness, acquiring missing or correcting data when necessary
- Create invoices, customize billing, and create invoice templates to automate customized billing
- Review billing processes and recommend improvements; ensure proper period cut-off for month-end close procedures
- Be the point person to answer billing-related support cases and provide accurate, timely reporting
- Enter data into various electronic systems while maintaining data integrity and work closely with other functional teams to ensure data quality
- Participate in account audits, purchase orders, sales tax exemptions, and billing compliance reviews
Requirements
- Strong analytical skills to analyze billing data, identify trends, and troubleshoot billing issues
- Excellent communication skills to interact with customers, internal teams, and resolve billing issues effectively
- High level of attention to detail to ensure accuracy in billing information and invoices
- Proficiency in billing software and accounting systems to manage customer accounts and generate invoices
- Knowledge of billing principles and regulations to ensure compliance and accuracy in billing practices
- Superior customer service skills to provide excellent support to customers and resolve billing inquiries
- 1-2 years of experience in a Client Onboarding, Invoicing, or Billing-related role
- Independent self-starter and adaptable in a fast-paced and changing environment
- Excellent communication skills (written and verbal)
- Ability to work well with ambiguity, solve problems, and think on your feet
- A good command of Excel and Google Sheets
- Comprehensive knowledge of Zuora and Zuora Custom Invoicing is a plus
- Expertise in Salesforce.com is a plus
- Bachelor’s (BA/BS) degree in accounting or finance is a plus
- Comfortable working with spreadsheets, internet applications, and ERP systems
- Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
- Participating in account audits, purchase orders, sales tax exemptions, and billing compliance reviews
- Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
