Mosaic Consulting Group

Director

• Oversee the overall WFM Functional team
• Lead setup of governance processes and SOPs
• Identify and track KPIs and lead change initiatives
• Drive adherence to SOPs and standardized delivery processes
• Establish checklists and review cycles for consistent quality
• Identify opportunities for automation and AI to scale operations efficiently
• Drive company initiatives and ensure alignment with strategic goals
• Responsible for driving revenue for the department
• Manage, mentor, and support Managers and Professional Services Leaders
• Drive knowledge sharing, training, and certification programs
• Identify repeatable tasks suitable for AI automation or process optimization
• Champion continuous service improvement initiatives

Practice Director

Customer Success Manager

• Grow our revenue and provide value to our clients.
• Acquire new customers through inbound leads and targeted prospecting.
• Deliver impactful product demos and recommend creative ways to get the most out of the prospect's relationship with Mosaic.
• Build relationships with various channels to expand Mosaic’s footprint and drive long-term, mutually beneficial partnerships.
• Manage all aspects of the client life cycle by articulating Mosaic’s capabilities and competitive differentiators.
• Work with our service delivery teams, external partners, and prospective clients to build unique consistency in our messaging of Mosaic services, team, and core values.

Practice Director

Client Engagement Manager