Mosaic Consulting Group

Consultant

• Provide a consultative approach by partnering with clients to produce exceptional results
• Partner with clients to help configure and advise on TeleStaff solutions
• Build meaningful relationships with clients and advise on the best use of UKG systems
• Assist in mentoring other TeleStaff teammates and delegate solutioning
• Develop, maintain, and implement solutions to help clients solve business problems
• Document, analyze, test, and modify the TeleStaff solution based on client specifications
• Model customer service vision of Guide, Anticipate, Exceed!

Senior WFM Telestaff Consultant

• Provide a consultative approach by partnering with clients to produce exceptional results while building trust and commitment
• Mentor Technical Consultants through their first projects, and delegate solutioning as needed
• Build meaningful relationships with our clients and internal team members to provide technical knowledge of Boomi and UKG Pro WFM
• Review technical requirements to assess estimates to be used in Statements of Work for our clients
• Troubleshoot integrations to resolve client issues
• Model Mosaic’s customer service vision of Guide, Anticipate, Exceed

Senior WFM Telestaff Consultant

Senior Technical WFM Consultant