Monzo Bank

Human Resources

• Day-to-day benefits and leave policies administration and management
• Managing the end-to-end renewal process
• Establishing and implementing new benefits programmes
• Ensuring that our benefits programmes are compliant, in line with Monzo’s global benefit’s strategy, and supports our business goals
• Liaising with our external benefits broker and vendors, ensuring that our providers are providing a good service
• Work closely with stakeholders including Procurement and Third Party Risk teams to onboard suppliers, Tax team to ensure compliance, and People Operations to design seamless processes
• Responding to benefits queries, escalations and supporting Monzonauts
• Working closely with teams across the People Collective, including Payroll and People Operations
• Analysis of benefits data
• Monzonaut education, communication and engagement

Benefits Specialist

User Researcher

• You'll be responsible for both people leadership and strategic research leadership.
• Leading research across Core Banking while helping shape a coherent Personal Banking research strategy that spans multiple product areas.
• Partnering closely with the Core Banking Leadership Team, Product Directors, Design leaders and senior stakeholders across Wealth, Payments, Borrowing and our European business.
• Helping define and land parts of Monzo's global research operating model as we expand internationally, ensuring teams work effectively across both global and local markets.
• Connecting customer insights across collectives, identifying themes, opportunities and gaps rather than viewing research through the lens of a single team.
• Bringing together existing research, product data, market insights and quantitative evidence to help leadership make informed strategic decisions.
• Managing managers and supporting approximately 6-8 direct and indirect reports while maintaining a consistently high bar for research quality.
• Creating an environment where researchers can balance methodological rigour with the speed needed to build great products.

Senior User Research Manager

People Operations

• Work as a strategic and trusted partner to Directors across Operations teams
• Collaborate with Senior Leadership teams to drive high performance, engagement and healthy organisation design
• Own the people's life-cycle within your business area
• Collaborate with our Diversity Lead to drive measurable change in company level D&I goals
• Identify and surface trends in data to improve organisational health
• Support headcount management decisions
• Empower and coach managers to level up as leaders
• Help teams develop strong diversity and inclusion practices

People Partner, Operations

Financial Crime

• Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high-risk businesses.
• Writing, reviewing, and submitting high-quality Suspicious Activity Reports (SARs) to the NCA.
• Maintaining a regular schedule on core investigative tasks to sustain competency levels.
• Actively coaching Investigators on complex financial crime typologies and performance improvement.
• Working closely with Operations Analysts to share emerging trends and ensure operational guidance is updated.

Senior Financial Crime Investigator – Business Banking

Data Scientist

• Working as part of the Global DPO Office to provide practical, proportionate data protection advice, oversight and challenge across the bank.
• Reviewing DPIAs, providing DPO opinions, assessing data breaches, and supporting clear, well-documented decisions on regulatory reporting.
• Supporting our relationship with regulators, improving the processes behind regulatory engagement and complaints, and providing oversight of data subject rights and contact point processes.
• Supporting on and leading projects within the Global DPO Office at pace, and representing the team in projects led by others where data protection compliance is affected.
• Working toward specific goals and workstreams within the DPO Office maturity plan, working with the DPO and wider team to build practical, scalable and efficient processes, governance and ways of working.
• Proactively finding opportunities to improve how we work, including through better use of data, automation, AI and other tools that help us move faster without lowering standards.
• Deputising for the DPO from time to time, giving you the opportunity to build experience across DPO-level responsibilities.

Data Protection Manager

Machine Learning Engineer

• Automatically and accurately detect suspicious user behaviours while minimising impact to genuine customers and operational costs.
• Adapt quickly and appropriately to changing fraud and financial crime trends, ensuring our detection systems remain performant through time.
• Design machine learning solutions that scale globally.
• The technical approaches you take to solve these problems will be very much in your hands and we’ll strongly encourage and support experimentation and innovation. We’ll be expecting you to justify and demonstrate effectiveness along the way, making sure the approach meets our business and customer needs.

Senior Machine Learning Scientist, FinCrime

Frontend Engineer

• Working closely with the Product Manager and other cross-discipline peers.
• Identifying and scoping opportunities for impactful projects.
• Actively contributing to every stage in the product development lifecycle within your team, and owning the development of new features from start to finish.
• Working closely with other engineers to scope and build out functionality to support new frontend features.

Web Engineer

• Working as part of the Global DPO Office to provide practical, proportionate data protection advice, oversight and challenge across the bank.
• Reviewing DPIAs, providing DPO opinions, assessing data breaches, and supporting clear, well-documented decisions on regulatory reporting.
• Supporting our relationship with regulators, improving the processes behind regulatory engagement and complaints, and providing oversight of data subject rights and contact point processes.
• Leading projects within the Global DPO Office at pace, and representing the team in projects led by others where data protection compliance is affected.
• Owning specific goals and workstreams within the DPO Office maturity plan, working with the DPO and wider team to build practical, scalable and efficient processes, governance and ways of working.
• Proactively finding opportunities to improve how we work, including through better use of data, automation, AI and other tools that help us move faster without lowering standards.
• Deputising for the DPO from time to time, giving you the opportunity to build experience across DPO-level responsibilities.

Senior Data Protection Manager

• Provide technical leadership and ship impactful ML-based solutions
• Collaborate with cross-functional product squads including product managers, data scientists, and engineers
• Design and develop advanced real-time Machine Learning models
• Identify and scope impactful opportunities to tackle Financial Crime and Fraud

Lead Machine Learning Scientist, FinCrime

Engineering Manager

• Lead a distributed engineering organisation spanning multiple squads, markets and countries
• Build and develop Engineering Managers and senior technical leaders
• Partner with various leaders to define and execute Monzo's European strategy
• Drive alignment and execution across collectives for capabilities in Europe
• Shape approaches to market expansion, localisation, and regulatory requirements
• Influence priorities across teams that do not directly report to you
• Create clarity in ambiguous problem spaces
• Design and evolve organisational structures for scaling in Europe
• Help identify product-market fit in new markets

Engineering Director

Risk

• Bringing your unique Risk and Control expertise gained in global organisations, to help embed and integrate Habito into Monzo’s Third Party Risk management framework
• Designing, implementing and managing operational processes in order to achieve this
• Balancing strategic thinking with practical execution, including undertaking necessary administrative or operational tasks when required
• Striving to achieve high standards and instil established best practices in risk management
• Taking a collaborative and partnered approach to achieving business objectives with internal teams and external suppliers
• Having the ability to be both tactical and strategic when developing and delivering Third Party risk management solutions for Habito

Third Party Risk Manager – FTC

Platform Engineer

• Build systems that help teams across Monzo train, evaluate, deploy and serve machine learning models and AI features safely and reliably
• Work on backend services, Python libraries, model lifecycle tooling, evaluation workflows and low-latency serving systems
• Assist internal ML engineers, scientists, and product teams building with ML and LLMs
• Ensure machine learning powers important decisions and experiences at Monzo, from fraud checks and credit decisions to customer operations
• Help teams move faster while keeping production systems reliable, observable and safe.
• Role in the ML and AI space, combining software engineering with ML or AI context.

ML/AI Platform Engineer

Analytics Engineer

• Serving as a data architect for Monzo’s Operations data, contributing to the design and scalability of data models that measure the performance of our Operations product suite.
• Develop robust data models downstream of backend services, primarily in BigQuery, to support internal reporting, machine learning, large language models, as well as financial and regulatory use cases.
• Scoping, building and leading through others the re-architecture of entire domains across Operations (including data about our workforce and about demands of our customers)
• Be a key voice in shaping and maintaining best practices for our Data Warehouse, including source data payload design, logical data modelling, implementation, metadata, and testing standards.
• Collaboratively set standards and work with data across Monzo, fostering knowledge sharing and continuously improving data practices.
• Contribute to prioritising data governance issues, ensuring a comprehensive approach to data integrity and compliance.
• Being a key technical leader who’s able to champion central platform initiatives that aim to elevate the data standards across Operations and beyond.

Lead Analytics Engineer

Compliance

• Delivering assurance reviews across key regulations, processes and controls, helping teams understand and manage compliance and conduct risks.
• Providing clear, actionable feedback that strengthens Monzo’s control environment and supports fair customer outcomes.
• Supporting the delivery of the Compliance Assurance Plan through effective oversight and challenge of first line activities.
• Producing high-quality reports, management information and recommendations for stakeholders across the business.
• Tracking and validating remediation actions arising from assurance reviews to ensure effective resolution.
• Supporting compliance risk assessments, assurance planning and the continuous development of assurance methodologies.
• Helping build a positive culture around regulation, compliance and continuous improvement through training, collaboration and innovation.

Compliance Assurance Analyst

• Support the building of robust data models downstream of backend services (mostly in BigQuery) that support internal reporting, machine learning as well as financial and regulatory use cases.
• Focus on optimisation of our Data Warehouse, spotting opportunities to reduce complexity and cost.
• Help define and manage best practices for our Data Warehouse. This may include payload design of source data, logical data modelling, implementation, metadata and testing standards.
• Set standards and ways of working with data across Monzo, working collaboratively with others to make it happen.
• Take established best practices and standards defined by the team, applying them within other areas of the business.
• Investigate and effectively work with colleagues from other disciplines to monitor and improve data quality within the warehouse.
• Contribute to prioritisation of data governance issues
• We all own and support the pipelines we contribute to, and on call support out of hours will be expected from time to time as part of this role