You’re comfortable working in a technical team that deals with a wide range of technical issues every day
You’re comfortable presenting technical information to groups of people
You're passionate about helping people as well as creating an inclusive support environment
You can communicate technical solutions to people with wide ranging levels of technical expertise effectively
You're experienced in delivering technical projects and tools
You’re experienced in complex technical problem solving
You have an understanding of basic networking.
You love learning on the fly and sharing your knowledge with others.
You’ve got experience of managing macOS, Windows or ChromeOS devices using mobile device management.
You’ve got experience in Google Workspace, Slack administration And Okta (desirable)
You’ve got experience supporting and building AV solutions (desirable)
You have experience automating processes and tasks (desirable)
You have experience in programming languages such as Python (desirable)
You’ve got experience in building and maintaining monitoring solutions with tools like prometheus and grafana (desirable)
You’ve got experience in infrastructure as code, using tools such as Terraform (desirable)
You hold a certification in networking, such as CCNA, CCNP or equivalent (desirable)

Benefits

Learning budget of £1,000 a year for books, training courses and conferences
Flexible working hours
Remote work options
Occasional office attendance may be required for specific projects, maintenance, or support activities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

networkingprogramming languagesPythonautomationmonitoring solutionsPrometheusGrafanainfrastructure as codeTerraformAV solutions

Soft Skills

technical problem solvingcommunicationpresentationsupport environmentteam collaborationknowledge sharingpassion for helping peopleinclusive support

Certifications

CCNACCNP