Supervising Attorney
Farmers Insurance
Life Events Advisor – Vulnerable Customers
Monzo Bank
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £28,050 - £34,000 per year
Job Level
Mid-LevelSenior
About the role
- Communicate directly with next of kin and third parties following the disclosure of a bereavement or terminal illness via email, chat and calls.
- Manage bereavements and third party access cases; taking ownership by supporting customers with formal and informal third party access such as Power of Attorney.
- Support customers who are currently in custody/incarcerated.
- Deal with internal escalations and work closely with other domains in customer operations.
- Communicate with the leadership team to share opportunities, identify risks and concerns and provide feedback to proactively improve customer support.
- Meet targets while receiving and providing continuous feedback.
Requirements
- Previous experience supporting customers dealing with grief; Bereavements or major/significant life events experience is essential.
- Previous experience in Bereavements processes in financial services.
- Strong track record of working with vulnerable customers or robust understanding of bereavement support within the financial sector.
- Experience in managing probate-related disclosures and enquiries.
- Excellent communicator talking on the telephone.
- Ability to take and make calls is an essential requirement for this role.
- Ability to show flexibility, resilience, and empathy.
- Must be permanently based in the UK.
- Availability to train Monday to Friday 09:00-17:30 for 10 weeks and work shifts Monday to Friday between 8am - 8pm (37.5 hours).
