Mondia Group

Support Engineer

• Support the technical integration of international payment service providers, billing aggregators, digital merchants, and Mobile App stores for Payment projects, ensuring seamless operations.
• Contribute to the integration between merchants, mobile operators, and Mondia's internal platforms, enhancing performance and efficiency through technical expertise.
• Support the operations and maintenance of VAS/Digital Systems/Payments using advanced tools, participating in shift coverage outside normal working hours as needed.
• Serve as a key resource for resolving complex technical issues, leveraging tools like NewRelic and Grafana to ensure timely and effective incident resolution.
• Document processes, contribute to knowledge sharing, and support training for internal and external teams on VAS, billing platforms, and related systems.
• Monitor platform KPIs, identifying performance issues and contributing to optimizations for high-quality service delivery.
• Collaborate with cross-functional teams to troubleshoot, configure services, perform automated testing, and support migration activities, ensuring service continuity during outages, including after-hours and holiday coverage.
• Participate in integrations, migrations, and acceptance tests for operator and merchant systems, maintaining high-quality standards.
• Contribute to continuous improvements in service delivery, particularly for system upgrades, new service launches, or major incidents.

Senior Support Engineer