Customer Success Lead – Family Empowerment Associate
Abby Care
Customer Success Manager
Momos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead new customer onboarding, ensuring smooth handoff from sales and clear alignment on goals.
- Develop tailored implementation plans and coordinate with internal teams to deliver timely, successful launches.
- Provide training sessions and resources to drive product adoption from day one.
- Act as the primary point of contact for customers, building strong, trusted relationships.
- Regularly engage with customers to understand their needs, business goals, and challenges.
- Proactively monitor account health, usage, and satisfaction, addressing issues before they escalate.
- Partner with customers to drive ongoing product adoption and ensure they are realizing measurable value.
- Conduct business reviews and share insights, best practices, and new feature updates.
- Own the renewal process, ensuring customers see the long-term value of continuing the partnership.
- Identify opportunities for upsell, cross-sell, and expansion in partnership with the sales team.
- Develop customer advocates by nurturing champions, capturing testimonials, and driving referrals.
- Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
- Develop an extensive understanding of our software, including its features, functionalities, and setup processes.
Requirements
- 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
- Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
- Proactive mindset, eager to learn, and committed to continuous professional development.
- Excellent interpersonal skills, maintaining a positive demeanour and outstanding communication abilities.
- Ability to work independently and remotely, managing multiple tasks and priorities with ease.
- Familiarity with CRM software and other relevant tools.
- Passionate about working with customers and dedicated to exceeding their goals.
Benefits
- Competitive salary and bonus scheme
- Private medical insurance
- Paid time off and flexible working culture
- Opportunities for rapid career advancement
- A dynamic and inclusive company culture
- Access to the latest technology and tools for personal development
- Comprehensive onboarding program for new employees
- Employee recognition programs for outstanding performance
- Participation in industry conferences and events
- A supportive environment that encourages innovation and creativity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessB2B SoftwareProblem-solvingProduct adoptionAccount managementImplementation planningBusiness reviewsUpsellingCross-sellingCustomer advocacy
Soft skills
Interpersonal skillsCommunication abilitiesProactive mindsetCreative problem-solvingPositive demeanorIndependenceTime managementRelationship buildingCustomer engagementContinuous learning
