Client Success VA, Client Transition Admin
The Growth Partner
Customer Success Lead – Family Empowerment Associate
Abby Care
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Own and drive the family empowerment function. You’ll be in charge of managing our family training pipeline, pushing families to reach their maximum potential and to obtain best-in-class clinical training to best care for others.
- Uplift our families. You’ll guide families through the healthcare and training maze. You are their biggest cheerleader during the highest highs and lowest lows.
- Partner with technology, clinical, and product teams across Abby Care. You'll be a critical voice for collaboration among initiatives to further our mission.
- Build a thriving community. You will play an integral role in building out our Abby Care community, helping coordinate meet-ups, introducing families to each other, and organizing events, seminars, and conversations that empower families to rely on one another to get through the sometimes bumpy roads.
Requirements
- Associate’s or Bachelor’s degree in a relevant field.
- At least 1-4 years of sales or customer success experience in a professional role. This can mean (but is not limited to) you have work experience in any of the following areas:
- Sales Development Representative
- Account Management
- Customer Success Development
- Call Center Development
- Excellent project management and process execution skills. You know how to handle complex and cross-functional initiatives, set goals, and optimize workflows.
- Experience in business analytics and performance measurement (or willing to learn). You’ve used a myriad of tools spanning from spreadsheets to growth dashboards.
- Deep empathy, endless tenacity, charisma, and patience.
Benefits
- Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
- Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
- Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
- Set Up for Success. We provide a company-issued laptop to support you in your role.
- Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprocess executionbusiness analyticsperformance measurement
Soft skills
empathytenacitycharismapatience
Certifications
Associate's degreeBachelor's degree
