Client Success Specialist
Trialfacts
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Guide new clients through our onboarding process, ensuring they feel confident using our systems and understand how we help them reach their goals.
- Take initiative to proactively monitor client projects, develop strategies to ensure enrollment targets are met, and swiftly address any roadblocks along the way.
- Build strong relationships with clients by delivering anticipatory and exceptional service that encourages repeat business and enthusiastic referrals.
- Maintain clear, timely, and proactive communication that not only keeps clients informed but also anticipates their needs and ensures projects stay on track.
- Ensure quality standards are met and client and participant data are handled securely, in line with privacy regulations.
Requirements
- Client-Focused: You thrive on understanding client needs and go the extra mile to anticipate and address them early.
- Excel at Building Relationships: You naturally develop trust and rapport with clients, encouraging repeat business and referrals.
- Are a Proactive Problem-Solver: You tackle challenges head-on, always looking for solutions that keep client projects moving forward and prevent issues before they arise.
- Are a strategic thinker: You can review data and information, conduct root cause analyses, and resolve problems with mitigative and corrective strategies.
- Communicate Clearly and Effectively: You’re skilled in both written and verbal communication, adapting your style to suit different audiences.
- Are Organized and Detail-Oriented: You juggle multiple priorities with ease, ensuring nothing slips through the cracks.
- Understand the Importance of Data Privacy: You’re conscientious about handling sensitive information and complying with privacy standards.
Benefits
- Unlimited paid leave
- Autonomy and Flexibility: Set your own hours depending on what works best for our clients, enjoy unlimited paid holidays, and work from anywhere with a good internet connection.
- Innovation and Impact: Work with research teams driving significant advancements in medical research from organizations like AstraZeneca, Harvard, Stanford, and many more.
- Growth and Learning: Opportunities for professional development, with access to courses and training programs.
- Rewarding Career: Contribute meaningfully to the world of health research and share in the success of Trialfacts.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client-focusedrelationship buildingproactive problem-solvingstrategic thinkingclear communicationorganizational skillsdetail-orientedanticipatory service