Trialfacts

Customer Success Manager

• As Client Success Manager, you are a senior, client-facing leader and core member of the Trialfacts Leadership Team.
• You own client outcomes end-to-end across active clients in the US and Australia, leading the team responsible for delivery, expectation-setting, escalation management, and internal coordination.
• This is not a reactive support role. You set direction, guide teams, and work proactively with clients to drive strong outcomes, consistency, and trust.
• You’ll work closely with Sales, Operations, Tech, and Leadership to ensure delivery quality, retention, and long-term client success.

Client Success Manager

• Own client outcomes end-to-end across active clients in the US and Australia
• Lead the team responsible for delivery, expectation-setting, escalation management, and internal coordination.
• Set direction, guide teams, and work proactively with clients to drive strong outcomes, consistency, and trust.
• Work closely with Sales, Operations, Tech, and Leadership to ensure delivery quality, retention, and long-term client success.