Client Success Specialist – US Client-Facing

Trialfacts

Client Success Specialist at Trialfacts, supporting US clients in recruiting participants for clinical trials. Focused on client onboarding, retention, and proactive problem-solving.

Posted 6/12/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Guide new clients through onboarding and ensure confidence in systems.
Proactively monitor client projects and address roadblocks.
Build relationships with clients to encourage repeat business.
Maintain clear communication with clients and internal teams.
Ensure quality standards and security in client data handling.

Requirements

What you’ll need

Are Client-Focused: Thrive on understanding client needs.
Excel at Building Relationships: Develop trust and rapport with clients.
Are a Proactive Problem-Solver: Tackle challenges head-on.
Communicate Clearly and Effectively: Skilled in written and verbal communication.
Are Organized and Detail-Oriented: Juggle multiple priorities with ease.
Understand the Importance of Data Privacy: Handle sensitive information appropriately.
Are Comfortable Supporting US Clients: Align schedule with US time zones.

Benefits

Comp & perks

Autonomy and Flexibility: Set your own hours and enjoy unlimited paid holidays.
Innovation and Impact: Work with teams driving advancements in medical research.
Growth and Learning: Opportunities for professional development and training programs.
Rewarding Career: Contribute to health research and share in the success of Trialfacts.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client-focusedrelationship buildingproactive problem-solvingclear communicationorganizational skillsdetail-orienteddata privacy awarenesssupporting US clients