Momos

Operations

• Oversee the team’s ticket operations to ensure timely and effective resolution of customer inquiries.
• Create new processes, and update existing ones to be scalable
• Communicate and promote alignment between cross-functional teams
• Be involved in processes & tasks such as:
• First-touch responses and proactive customer communication.
• Resolution tracking and effective problem-solving.
• Management of tickets across internal and external channels.
• Regular communication with the team to identify weak points or process gaps.
• Work closely with the Head of Customer Operations and senior leadership.
• Raise the team’s operational excellence for Customer Support to new highs
• Work with teammates to implement scalable processes.

Customer Operations Associate

Frontend Engineer

• Build, design, and maintain responsive websites and landing pages using React.js/Next.js.
• Own the company website: updates, improvements, and ongoing maintenance.
• Ensure great UX/UI — good design sense is a must.
• Collaborate with product managers, designers, and marketing on content and features.
• Work across teams to deliver fast iterations in a startup environment.
• Support other engineers when needed (code reviews, feedback).

Mid/Senior Front-end Engineer

Full-stack Engineer

• Build powerful web applications using NodeJS and ReactJS.
• Contribute to technical architecture design for our new products and enhancements to current products.
• Collaborate closely with other software engineers, product managers, and designers.
• Help other engineers on the team via mentorship, code pairs and code reviews.
• Hustle - plain and simple.

Mid/Senior Full-Stack Engineer

Backend Engineer

• **Primary Role & Responsibilities**
• - Build powerful web applications using NodeJS (mainly), Python.
• - Contribute to technical architecture design for our new products and enhancements to current products.
• - Collaborate closely with other software engineers, product managers, and designers.
• - Help other engineers on the team via mentorship, code pairs and code reviews.
• - Hustle - plain and simple.

Mid/Senior Back-end Software Engineer

Sales Operations Manager

• Partner with Sales Leadership to support sales planning, territory allocation, and quota setting.
• Track and analyze sales performance, pipeline health, and key sales metrics.
• Develop dashboards and reports to provide visibility into sales productivity and results.
• Provide insights and recommendations to improve sales effectiveness and revenue performance.
• Oversee sales commission structures and incentive programs in alignment with company objectives.
• Ensure the accurate preparation and validation of commission reports according to approved compensation plans.
• Collaborate with Finance and HR to ensure timely and accurate commission payouts.
• Maintain documentation of sales incentive plans, commission rules, and calculation frameworks.
• Manage and maintain CRM systems and sales technology platforms to support sales operations.
• Ensure data accuracy, system adoption, and reporting capability across the sales organization.
• Support the implementation and improvement of sales reporting tools and systems.
• Support the preparation of sales forecasts and pipeline analysis.
• Prepare regular reports and performance insights for sales leadership and management.
• Monitor sales trends and highlight risks or opportunities impacting revenue performance.
• Work closely with Sales, Finance, and other internal teams to ensure alignment on sales data, reporting, and operational processes.
• Support operational coordination for sales initiatives and strategic projects

• Partner with Sales Leadership to support sales planning, territory allocation, and quota setting.
• Track and analyze sales performance, pipeline health, and key sales metrics.
• Develop dashboards and reports to provide visibility into sales productivity and results.
• Provide insights and recommendations to improve sales effectiveness and revenue performance.
• Oversee sales commission structures and incentive programs in alignment with company objectives.
• Ensure the accurate preparation and validation of commission reports according to approved compensation plans.
• Collaborate with Finance and HR to ensure timely and accurate commission payouts.
• Maintain documentation of sales incentive plans, commission rules, and calculation frameworks.
• Manage and maintain CRM systems and sales technology platforms to support sales operations.
• Ensure data accuracy, system adoption, and reporting capability across the sales organization.
• Support the implementation and improvement of sales reporting tools and systems.
• Support the preparation of sales forecasts and pipeline analysis.
• Prepare regular reports and performance insights for sales leadership and management.
• Monitor sales trends and highlight risks or opportunities impacting revenue performance.
• Work closely with Sales, Finance, and other internal teams to ensure alignment on sales data, reporting, and operational processes.