Modus Group

Social Media Manager

• Develop and implement social media content calendar aligned with brand positioning and target audience preferences.
• Create engaging social media content such as posts, stories, videos, and graphics optimized for each platform and scalable across markets.
• Monitor social media channels and engage with followers to build relationships and drive brand loyalty.
• Manage sponsored social media campaigns, including budgeting, boosting, and optimization to achieve campaign objectives.
• Plan and run campaigns across social media and multiple channels, working with influencers, content creators, photographers, and other partners to increase brand visibility and engagement.

Customer Support

• Provide exceptional support to our customers via email, chat, phone, and other channels
• Collaborate with both internal support teams and external call center partners to ensure a seamless customer experience
• Proactively advocate for the best interests of our customers
• Escalate complex issues to team leads or other departments when necessary
• Contribute ideas for improving self-service options, automation, and our knowledge base

Social Media Manager

Customer Support Specialist