Modus Group

Customer Support

• Provide exceptional support to our customers via email, chat, phone, and other channels
• Collaborate with both internal support teams and external call center partners to ensure a seamless customer experience
• Proactively advocate for the best interests of our customers
• Escalate complex issues to team leads or other departments when necessary
• Contribute ideas for improving self-service options, automation, and our knowledge base

Customer Support Specialist