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Customer Support Specialist
Modus GroupCustomer Support Specialist providing exceptional support via multiple channels for CityBee in Estonia. Collaborating with teams to ensure seamless customer experiences and resolving complex issues efficiently.
About the role
Key responsibilities & impact- Provide exceptional support to our customers via email, chat, phone, and other channels
- Collaborate with both internal support teams and external call center partners to ensure a seamless customer experience
- Proactively advocate for the best interests of our customers
- Escalate complex issues to team leads or other departments when necessary
- Contribute ideas for improving self-service options, automation, and our knowledge base
Requirements
What you’ll need- Proven experience in a customer-facing environment
- A strong customer-first mindset and a proactive approach to problem-solving
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Fluency in Estonian and English (Russian is a plus)
- A positive, solution-oriented attitude
- Experience with Intercom or similar support platforms is a plus
Benefits
Comp & perks- Health and Safety Perks: Enjoy benefits like Stebby budget, personal accident coverage
- Little Perks, Big Smiles: We have some little extras for you, including a dog-friendly, cozy – “we wear slippers here” – office space, snacks in the kitchen, and fun regular events to look forward to
- Flexibility at Your Fingertips: Work from home or our office, offering flexibility to optimize productivity and well-being
- Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-first mindsetproactive problem-solvingexcellent written communicationexcellent verbal communicationstrong organizational skillsattention to detailpositive attitudesolution-oriented attitude