Modivcare

IT Support

• Researches, identifies, and recommends industry best practices for solving business problems
• Navigates from high-level business visions through mid-level systems requirements to low-level implementation considerations and back
• Identifies candidate solution approaches and models cost-benefit tradeoffs
• Provides recommendations on buy-vs-build decisions and vendor analysis
• Offers 3rd party solution alternatives and current best practices
• Creates shared direction and community among technical teams
• Mentors team members and influences technology direction
• Develops clear solution documentation to support stakeholder sign-off and guide high-level design
• Reviews high-level design documents and ensures alignment with the solution summary
• Supports architecture and application delivery through project lifecycle
• Engages in transitional architecture planning for system migrations
• Leverages broad technical expertise to remove project roadblocks
• Aligns technology investments with strategic business vision
• Maintains a strategic architecture repository with intellectual assets such as roadmaps and state models
• Owns and drives Application Portfolio Management and Rationalization initiatives
• Collaborates across business units and technologies to foster alignment and eliminate silos
• Acts as a key advisor within the Office of the CTO

Enterprise Architect I

Customer Support

• In this role, you will...
• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage.

Customer Service Representative

Chief Technology Officer

Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
Communicate with empathy, respect, and patience to ensure a positive experience for our members.
Verify and update customer information in the system to ensure records are accurate.
Troubleshoot alarm systems and report issues to ensure timely maintenance.
Proactively inquire about and recommend preventative healthcare services to members.
Manage access to highly sensitive materials and maintain strict confidentiality.
Talk and type simultaneously while navigating multiple screens and systems efficiently.
Successfully complete new hire training and pass all required compliance testing.
Perform other duties as assigned.

Enterprise Architect I

Customer Service Representative

Care Center Representative