IT Support

• Researches, identifies, and recommends industry best practices for solving business problems
• Navigates from high-level business visions through mid-level systems requirements to low-level implementation considerations and back
• Identifies candidate solution approaches and models cost-benefit tradeoffs
• Provides recommendations on buy-vs-build decisions and vendor analysis
• Offers 3rd party solution alternatives and current best practices
• Creates shared direction and community among technical teams
• Mentors team members and influences technology direction
• Develops clear solution documentation to support stakeholder sign-off and guide high-level design
• Reviews high-level design documents and ensures alignment with the solution summary
• Supports architecture and application delivery through project lifecycle
• Engages in transitional architecture planning for system migrations
• Leverages broad technical expertise to remove project roadblocks
• Aligns technology investments with strategic business vision
• Maintains a strategic architecture repository with intellectual assets such as roadmaps and state models
• Owns and drives Application Portfolio Management and Rationalization initiatives
• Collaborates across business units and technologies to foster alignment and eliminate silos
• Acts as a key advisor within the Office of the CTO

Enterprise Architect I

Helpdesk Technician Level III

Senior Staff Program Manager – Enterprise Architecture

Manager, IT Infrastructure Operations – Platforms

IT Specialist II

Unit Manager