Modivcare

Customer Service Representative

Modivcare

full-time

Posted on:

Origin:  • 🇺🇸 United States • South Carolina

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Salary

💰 $17 per hour

Job Level

Mid-LevelSenior

About the role

  • In this role, you will...
  • Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
  • Ensure all company procedures are followed
  • Ensure accurate trip data is input in our systems
  • Demonstrate a personal commitment to producing high-quality work
  • Refer unresolved customer grievances to designated department for further investigation and resolution
  • Multitask effectively and efficiently to extract necessary information from multiple systems
  • Review and educate members on our services and their insurance coverage.

Requirements

  • High School Graduate or General Education Degree (GED)
  • 0-2 years of related experience
  • 6+ months contact center experience OR customer service experience
  • Strong organization skills, written, and verbal communication skills.
  • All system documentation will be in English
  • Can type 35wpm or more
  • Answer a high volume of calls up to 100+ calls per day
  • Proficiency in Microsoft Office Suite
  • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
  • Work overtime as required
  • Ability to work independently under general supervision
  • Sound decision-making and problem-solving skills in a fast-paced environment.