Mobile Communications America

Security Engineer

• Install and service physical security systems, including IP video and access control systems with electrified locking hardware
• Troubleshoot and resolve system issues efficiently
• Serve as the primary on-site customer interface
• Oversee subcontractors and coordinate with other trades
• Mentor junior technicians and ensure quality standards are met

Advanced Security Technician

Project Manager

• Manage Box Sales processes, including tracking and coordination.
• Prepare and distribute welcome letters to customers.
• Process PO (Purchase Order) requests and follow up on approvals.
• Receive POs as needed to support project execution.
• Coordinate procurement and delivery of materials and supplies for projects.
• Schedule Sales to Operations handoff meetings.
• Arrange travel accommodations for project personnel as required.
• Handle permit requests and manage follow-up processes.
• Confirm completion and accuracy of project closeout documents.
• Oversee lien waiver management to ensure compliance.
• Conduct customer follow-up calls for project closeout confirmation.
• Provide administrative support to Project Managers.
• Create NCCO (No Charge Change Order) quotes and submit them through NS for approval (DOA).
• Reference NCCO SOP for project-related change orders.
• Maintain and oversee technical license upkeep and compliance with standards.
• Ensure that Sales Order edits for Projects are handled by the Project Accountant.
• Prepare AIAs, Pay Applications, and manage customer portal administration (e.g., Textura, Procore, Oracle).

Project Coordinator

Field Engineer

• Overseeing of system infrastructure, system hosting, system connectivity, and system licensing
• Program and commission systems for projects
• Develop programming documents and system matrices
• Perform pre-installation programming, kitting, and device configuration
• Provide technical support to other technicians
• Apply digital licenses as needed
• Ensure quality assurance on system installations
• Maintain and enforce device labeling standards
• Collaborate with engineering during design and drafting phases
• Contribute to the Design Team by providing drawings, red lines, and as-builts
• Participate in the review process for large or complex projects
• Provide field support and on-the-job training for technicians, including technical and standards training
• Maintain and update job specifications as needed

• Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems.
• Learning and contributing to technical and project teams.
• Diagnosing and troubleshooting system issues.
• Working as a valued team member and as an individual to deliver quality results to our customers.
• Executing assigned projects and duties in a timely manner with quality results.
• Working with trades and subcontractors assigned to projects.

Security Technician

Account Executive

• Collaborating across the organization to implement strategic plans that drive revenue growth, maximize profitability, and foster long-term customer loyalty.
• Forecasting sales trends and developing innovative, result-driven sales strategies.
• Consistently meeting and exceeding sales targets to ensure the highest levels of performance and success.
• Building strong relationships with new clients while maintaining and strengthening existing partnerships.
• Expanding and managing a robust client database within your assigned territory to ensure consistent engagement and retention.
• Following up on incoming leads with same-day responsiveness to maximize conversion opportunities and accelerate the sales process.
• Staying informed on competitor products and effectively positioning solutions to outperform them.

Account Executive, MR

Customer Support

• Serving as the primary point of contact for customers via phone and in-person, ensuring high levels of satisfaction
• Maintaining accurate customer contact information and building strong relationships with customers and vendors
• Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third-party repair depots
• Ensuring timely completion and return of equipment, filing warranty claims, and preparing pricing for billing review
• Receiving, staging, and tracking products for sales and service teams, shipping orders, and handling equipment returns to vendors within required timeframes
• Monitoring inventory levels based on sales trends, performing counts, rotating stock, and securing assets
• Adding and removing equipment in the system and assisting with contract renewals
• Generating and maintaining reports, including Work-in-Progress (WIP), aging, and open purchase orders
• Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded
• Collaborating across departments to communicate daily priorities with service and operations teams
• Promoting and maintaining a safe, positive, and productive work environment
• Performing other administrative and operational tasks as assigned

Customer Service Specialist

Proposal Manager

• Serve as the single point of accountability for assigned RFx opportunities (RFPs, RFQs, RFIs, ITBs, and sole-source proposals), interpreting solicitation requirements and leading execution end-to-end from intake through final submission.
• Build proposal workbooks, schedules, and delivery plans tailored to each opportunity's complexity, and track deliverables, dependencies, risks, and deadlines throughout the lifecycle to ensure on-time submission.
• Create and manage Microsoft Teams and SharePoint proposal workspaces to centralize content, contributor inputs, and version control.
• Perform final readiness checks for formatting, completeness, and compliance prior to submission.
• Own proposal compliance with customer instructions, evaluation criteria, and mandatory requirements, including building and validating compliance matrices and point-by-point responses to ensure full coverage.
• Identify and remediate quality, compliance, or content issues prior to submission, escalating risks early to leadership and contributors.
• Ensure proposals accurately represent MCA's capabilities, value proposition, and brand standards across narrative, formatting, and visual presentation.
• Coordinate inputs from Sales, Solution Architects, Finance, Contracts, Legal, Risk & Compliance, Marketing, and subject matter experts to assemble responsive, accurate proposals.
• Schedule and run proposal kickoffs, status check-ins, and team reviews focused on driving execution and unblocking contributors.
• Communicate requirements, ownership, and deadlines clearly to contributors across functions and seniority levels, escalating gaps or delays through appropriate channels to keep proposals on track.
• Leverage existing templates, boilerplate, and reusable content to reduce rework and accelerate response cycle time.
• Identify content gaps and improvement opportunities across proposals, partnering with Proposal Center leadership on feedback loops related to quality and reuse.
• Follow Proposal Center standards, workflows, and tools, including proposal automation platforms (e.g., Responsive), and provide execution-level feedback to improve cycle time and quality.

Senior Proposal Manager

Program Manager

• Lead and manage large-scale strategic programs and customer accounts to ensure successful project delivery and customer satisfaction.
• Serve as the primary Program point of contact for customers, General Contractors, and key stakeholders throughout program execution.
• Provide leadership and direction across all phases of the program including delivery, financial management, procurement, resource planning, scheduling, and stakeholder communication.
• Ensure compliance with contractual requirements, company standards, and operational expectations.
• Develop and maintain strong relationships with customer decision-makers, General Contractors, and internal business partners.
• Manage stakeholder expectations through proactive communication, reporting, and collaboration.
• Drive program governance activities including: Risk identification, mitigation, and issue resolution
• Scope, schedule, cost, and quality management
• Cross-project dependency management
• Program change management
• Performance tracking and reporting
• Financial oversight and forecasting
• Documentation and information management
• Development and maintenance of SOPs, processes, and training materials
• Establish and implement project and program management frameworks, methodologies, and best practices.
• Conduct program performance reviews and ensure quality standards are consistently achieved.
• Support continuous improvement initiatives to enhance operational effectiveness and customer experience.

Senior Program Manager

• Lead and manage large-scale strategic programs and customer accounts to ensure successful project delivery and customer satisfaction.
• Serve as the primary Program point of contact for customers, General Contractors, and key stakeholders throughout program execution.
• Provide leadership and direction across all phases of the program including delivery, financial management, procurement, resource planning, scheduling, and stakeholder communication.
• Ensure compliance with contractual requirements, company standards, and operational expectations.
• Develop and maintain strong relationships with customer decision-makers, General Contractors, and internal business partners.
• Manage stakeholder expectations through proactive communication, reporting, and collaboration.
• Drive program governance activities including: Risk identification, mitigation, and issue resolution, Scope, schedule, cost, and quality management, Cross-project dependency management, Program change management, Performance tracking and reporting, Financial oversight and forecasting, Documentation and information management, Development and maintenance of SOPs, processes, and training materials.
• Establish and implement project and program management frameworks, methodologies, and best practices.
• Conduct program performance reviews and ensure quality standards are consistently achieved.
• Support continuous improvement initiatives to enhance operational effectiveness and customer experience.

Accountant

• Responsible for capturing, analyzing, forecasting, revenues, costs, assets and liabilities associated with specific projects.
• Prepare projects in a timely and accurate monthly, quarterly and annual manner.
• Review with project teams the monthly project statements to ensure costs and results are properly reflected, noting substantial variances from budget.
• Prepare monthly journal entries for project revenues, expenses, accruals, and related account analyses to complete the monthly close on a timely basis.
• Assist with the completion of monthly management reports, including Flash reporting and business monthly reviews by providing timely, accurate detailed accounting records as it relates to projects and at the consolidated level.
• Provides assistance and a resource for accounts payable to ensure costs are properly classified by project.
• Fully support the annual audit with project data reports.

Senior Project Accountant

Operations

• Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses.
• Set up projects in the ERP system and process change control requests.
• Collaborate with Sales to resolve booking rejections.
• Process daily billings for Service and Install.
• Manage SLA (Service Level Agreement)/ SecurePlan expirations and renewals.
• Quote and process subscription renewals while tracking software license expirations and renewals.
• Establish and manage billing cycles for subscriptions.
• Ensure timely invoice collection by contacting customers and managing collection activities for aged balances.
• Communicate with customers regarding new billings and overdue balances.
• Work with the Operations team to correct billing discrepancies.
• Issue invoice corrections and credits as needed.
• Edit Sales Orders for MAC and Box Sales jobs.
• Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering.

Customer Operations Specialist

• Log all repairs in ERP, determine warranty dates of equipment, and stage for internal repair, or ship to third-party repair depot
• Ensure the repair gets completed and returned to the customer in a timely manner
• File warranty claims for reimbursement if applicable
• Price out tickets accordingly and prepare for biller to review
• Receive and stage products and provide tracking and updates for sales and service teams as well as customers
• Ship out products to customers
• Collect, assess, and return equipment to the vendor within the allotted time frame
• Review, maintain, and update inventory levels based on sales history and customer needs, perform inventory counts, and rotate inventory to ensure parts and equipment are being used from oldest to newest
• Ensure inventory assets are always secured and locked
• Add and remove equipment
• Assist in the renewal process
• Log and schedule calls/jobs for installers and technicians, import time and maintain expired events, update with pricing, and prepare tickets for biller to review
• Maintain and update customer contact information as needed, assist in resolving incorrect billings, contact customers on overdue bills, and work with them on collecting payments
• Pull and maintain WIP and other reports, such as aging, open purchase orders, etc.
• Review sales and service tickets for accuracy and send invoices via email or mail to customers.
• Establishing relationships with major customers and vendors outside of their locations.
• Serving as the first point of contact for visitors and customers, depending on the reporting location.

Communications

• Installing, programming, and maintaining complex communication equipment to get customers up and running.
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission-critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.
• Assisting and collaborating well with the team, Service Manager, and customer.
• Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Serving in an on-call rotation and providing 27/7 technical support.

Communication Systems Technician I

Human Resources

• Improve onboarding process
• Review onboarding emails and checklists
• Support recruiting and sales talent tools
• Organize and document sales role profiles
• Support leadership and retention planning
• Create practical resources like onboarding checklists and templates

Advanced Security Technician

Project Coordinator

Field Engineer

Security Technician

Account Executive, MR

Customer Service Specialist

Senior Proposal Manager

Senior Program Manager

Senior Program Manager

Senior Project Accountant

Customer Operations Specialist

Customer Service Specialist

Communication Systems Technician I

Senior Project Accountant

Human Resources Intern