Diagnose and resolve technical roadblocks during customer implementations — including configuration challenges, integration issues, and complex workflow design
Partner with Launch Managers, Product, and Engineering to scope technical requirements, evaluate feasibility, and implement lightweight solutions when possible
Support pre-sales by participating in technical discovery, evaluating integration requirements, and delivering tailored demos for complex prospects
Build and maintain internal documentation on integration patterns, product workflows, and recommended technical configurations to scale knowledge across the team
Develop repeatable approaches for common technical challenges so the broader team can move faster

Requirements

2-3+ years in a customer-facing Solutions Engineer or technical implementation role
Experience working with APIs and system integrations, with the ability to analyze and design data flows across multiple platforms
Strong troubleshooting skills across technical workflows and configurations, including comfort reading and interpreting API specs and technical documentation
Ability to explain complex technical concepts clearly to both technical and non-technical audiences
Strong cross-functional collaborator — comfortable working across Product, Engineering, Sales, and Launch
Calm under pressure with a bias toward practical, scalable solutions and comfort navigating ambiguity
Experience with construction industry software, accounting systems, or ERP integrations (e.g. NetSuite, Sage, Viewpoint) is a plus

Benefits

Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
Unlimited PTO: Take the time you need to recharge and be your best self.
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
Community: Multiple company-wide and team-specific off-sites per year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

APIsystem integrationsdata flowstroubleshootingtechnical documentationworkflow designconfiguration challengesintegration patternstechnical requirementslightweight solutions

Soft Skills

cross-functional collaborationcommunicationproblem-solvingcalm under pressurenavigating ambiguitycustomer-facingexplaining technical conceptssupporting pre-salesevaluating feasibilitybuilding documentation