Customer Support

• Issuing and receiving invoices in accordance with company procedures.
• Performing SAP operations for administrative and financial tasks.
• Providing on-site assistance with videoconferencing equipment in Sapucaia do Sul.
• Supporting internal projects and coordinating with relevant stakeholders.
• Executing general administrative duties, including document management and scheduling.
• Assisting in the preparation of reports and presentations.
• Ensuring compliance with internal policies and procedures.
• Collaborating with cross-functional teams to resolve service-related issues.
• Maintaining accurate records and documentation.
• Performing other activities relevant to the role and delegated by Gerdau.

Customer Service Representative

Junior Customer Experience Analyst

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Customer Success Analyst – Segmented Credit