Mitel

Full-stack Engineer

• Develop robust, high-quality code and master software development best practices
• Collaborate with Product Management, Design, QA, DevOps and client/server-side development as part of a cohesive agile team
• Look for technical innovation ideas, create proof of concepts and seek patents
• Continuously enrich expertise on software/technology ecosystem and trends
• Provide technical guidance and coaching to junior engineers
• Participate in new feature architecture and implementation

Senior Software Developer

AI Engineer

• Design, develop, test, and maintain production software services and APIs
• Integrate AI/ML capabilities into enterprise software, including LLM-based features and RAG (Retrieval-Augmented Generation) pipelines
• Build agentic AI systems at a high level, designing tool-calling workflows, orchestrating multi-step autonomous tasks, and connecting models to internal services and data sources
• Work with model APIs, prompt engineering, and evaluation of AI outputs
• Contribute to code through pair programming and code reviews
• Write automated tests (unit, integration) and technical documentation
• Collaborate using version control (Git) and CI/CD pipelines
• Participate in team discussions, architecture decisions, and contribute ideas

AI Services Developer

Data Analyst

• Manage the daily operations by creating, reviewing, validating and maintaining customer master associated hierarchies in SAP, and other related internal systems.
• Determines course of action necessary to complete customer master hierarchy update requests within the established SLAs.
• Works with the License systems and make sure that all End Customers and Partners with active licences are assigned to a customer master hierarchy.
• Reconciles the Customer Master Hierarchies to Global Partner Program Parent- Child relationships maintained in SFDC.
• Reviews and manages the End customer Master Data maintained in SAP and SFDC and take necessary actions for duplicate records and updated of Mitel Core Attributes (SIC Codes and Channel Types).
• Routinely audit data against established rule sets to ensure consistency and accuracy of information, and update data as necessary.
• Leads process standardization, data governance, cleansing activities, maintenance and data quality improvement efforts in alignment with data strategy goals.
• Identify process improvement opportunities to maximize revenue and operating efficiency.
• Develop knowledge and expertise of best practices and end-to-end business processes involving master data.
• Develop standard procedures, user guides, and other necessary training and job aid materials.
• Provide training/coaching as needed

Junior Master Data Analyst

Business Operations

• Assist the leader of the supply chain with driving business transformation
• Drive any day-to-day issues to support the leader of the supply chain.
• Gate keeper to all improvement initiatives.
• Assist in defining roadmaps for the future supply chain.
• Ensure all transformation initiative take best in class practices for future supply chain goals.
• Coordinate senior directors and vice presidents involved in supply chain transformation.
• Provide regular readout to leadership and sponsors.
• Manage the financial aspects of supply chain operations
• Provide thought leadership and facilitate cross functional problem solving across company's supply chain network
• Drive proper reporting of financial benefits of transformation programs into finance.

Director, Business Operations – Supply Chain Transformations

Recruitment

• Recruit for multiple positions on an international scale (North America, LATAM, and international)
• Develop sourcing strategies, produce target list of candidates for current live roles
• Actively search for candidates via internet, internal/external databases, industry publications, cold calling, networking referrals, systems etc. and investigate new/creative sourcing ideas
• Track candidate pipeline, priorities, and performance data to share with internal stakeholders
• Partner with HR Business Partner on candidate selection, compensation, and recruitment strategy
• Guide and support in the continuous improvement of our talent attraction methods and processes
• Partner with business areas for proactive working and collaboration to ensure alignment in planning resources
• Market local recruitment events to attract and engage the best candidates in the local market

Talent Acquisition Specialist

Content Marketing Manager

• Define world-class services, Software Assurance (SWA), and subscription offerings together with our Product House, and create positioning, messaging, and thought leadership around them.
• Overall responsibility for implementing and managing all portfolio strategy and marketing-related activities for Services, Software Assurance (SWA), and Subscription offerings across Mitel's portfolio clusters.
• Understand the key market trends driving the shift from perpetual licensing to subscription and recurring revenue models.
• Understand and define key customer needs and pain points around services adoption, SWA renewal, and subscription conversion.
• Understand customer and partner buying behavior and patterns related to service contracts, renewals, and subscription lifecycle management.
• Understand the competitive landscape in managed services, UCaaS subscriptions, and software assurance, and use this knowledge to assess, articulate, and define our differentiators.
• Create and organize market studies and KPIs, competitive and pricing analyses, customer, partner, and analyst questionnaires, and identify target markets for specific service and subscription offerings.
• Consolidate results, derive recommendations, and present them to management.
• Analyze and evaluate customer and partner requirements and business potential for services, SWA, and subscription solutions.
• Define vision and strategy, conduct portfolio reviews, and provide recommendations for the definition of service and subscription offerings.
• Define vertical plays for services and subscription elements, and guide the definition of new vertical service blueprints.
• Guide the definition of roadmaps and prioritization of service features and subscription tiers mapped against market opportunities and segmentation.
• Create marketing concepts for Tier 1 service offerings and new subscription models, including migration paths from perpetual licensing to SWA and cloud subscriptions.
• Conduct analyst briefings, content development, questionnaires, consultations, surveys, and response management.
• Lead journalist and press briefings and interviews.
• Develop proposals for new service tiers, subscription features, and SWA program enhancements.
• Build business cases for services-led growth and subscription transition strategies.
• Manage launch project-specific marketing tasks for new service and subscription offerings in cooperation with local and regional departments.
• Plan and organize sales webinars and present them to customers, partners, and analysts, focusing on services value and subscription ROI.
• Create all marketing collateral for direct sales, channel partners, and customers across the service and subscription lifecycle.
• Develop messaging architecture around recurring value, risk mitigation, and total cost of ownership for SWA and subscriptions.
• Develop foundation messages, value propositions, and key differentiators for services, SWA renewals, and subscription tiers.
• Create materials to increase internal and external awareness of service benefits and subscription value.
• Build a leading-edge experience that supports the migration of installed-base customers from perpetual licenses to SWA and subscription models.
• Continuously improve activities, refining them daily to minimize costs and maximize effectiveness.
• Standardize data from web, social media, apps, renewal pipelines, and other sources to provide an ongoing balanced scorecard for services and subscription activities.
• Evangelize all services and subscription solutions within your area of responsibility and act as their primary representative in analyst sessions, customer events, and trade fairs.
• Network and create opportunities through industry channels focused on managed services and subscription growth.
• Act as a consultant for partner go-to-market strategies related to services and subscription attachment.
• Lead from the front—you will challenge the status quo, ask the tough questions, and lead colleagues through your unique insights.

Product & Content Marketing Manager

Marketing

• Develop and own product positioning, value propositions, messaging frameworks, and differentiation strategies for assigned product lines or solutions.
• Translate complex technical capabilities into clear, buyer-relevant messaging for IT Directors, CIOs, business leaders, and technical stakeholders.
• Ensure consistent messaging across all customer-facing, partner-facing, and internal communications.
• Create and adapt content across multiple formats, including white papers, solution briefs, landing pages, sales presentations, video scripts, PR materials, and digital campaigns.
• Own end-to-end go-to-market planning and execution for product launches across multiple regions.
• Develop launch strategies, messaging, audience segmentation, channel approaches, and success metrics.
• Build and manage integrated launch plans across Product, Engineering, Sales, Enablement, Regional Marketing, and agency partners.
• Identify risks, dependencies, and gaps early, and drive resolution to ensure successful launch execution.
• Ensure lifecycle marketing alignment post-launch, including adoption, upsell, and retention messaging.
• Act as the primary bridge between Product Management, Engineering, and Marketing to translate roadmaps and technical capabilities into market-ready messaging and campaigns.
• Partner with regional marketing teams across EMEA, North America, and APAC to ensure global strategies are effectively localized.
• Collaborate with Sales and Sales Enablement teams to develop market positioning, objection-handling guidance, and customer-facing enablement materials.
• Influence cross-functional stakeholders to align on messaging, priorities, and GTM execution plans.
• Develop and maintain a strong understanding of the competitive landscape, key market players, and industry dynamics across enterprise communications and UCaaS markets.
• Monitor market trends, industry developments, and customer needs to identify opportunities, risks, and positioning strategies for Mitel.
• Gather and synthesize customer, partner, and sales feedback to refine positioning and identify market opportunities.
• Translate market insights into actionable positioning, messaging, and product marketing recommendations.
• Leverage competitive and market insights to support accurate positioning of Mitel and strengthen customer-facing messaging and sales enablement.
• Contribute to pricing and packaging strategies through market, customer, and competitive insights.
• Support Product Management and Revenue teams in evaluating pricing models, packaging structures, and market positioning.
• Provide data-driven recommendations based on customer behavior, win/loss analyses, and market benchmarks.

Product – Solution Marketing Manager

Product Marketing

• Contribute to the development and maintenance of product messaging, value propositions, and positioning for assigned products or solutions.
• Create and update marketing assets, including product briefs, web content, sales presentations, brochures, email campaigns, social media content, and customer-facing materials.
• Translate technical product information into clear, customer-focused messaging for both customer-facing and internal audiences.
• Ensure marketing materials remain current, accurate, and aligned with product updates.
• Support and coordinate product launches and go-to-market activities across multiple regions.
• Coordinate project timelines, deliverables, and stakeholder reviews to support launch readiness.
• Track project status and help identify risks or dependencies that may impact delivery schedules.
• Maintain product marketing collateral libraries and content repositories to ensure resources remain up to date and accessible.
• Partner with Product Management, Sales, Regional Marketing teams, and external agencies to support marketing initiatives.
• Prepare marketing briefs and coordinate creative development activities with guidance from senior stakeholders.
• Support alignment across teams to ensure the successful execution of product marketing initiatives.
• Conduct competitive research and monitor market trends relevant to assigned product areas.
• Gather customer, partner, and sales feedback to support ongoing messaging and positioning improvements.
• Maintain competitive battlecards and internal knowledge resources.
• Support sales enablement efforts through the creation and maintenance of product resources, FAQs, and competitive materials.

Senior Product Marketing Specialist

Security Engineer

• Develop, implement, and manage the Information Security Management System (ISMS) within Mitel IT, aligned with CISO functional leads and Global IT Managers, ensuring consistency at a global level.
• Implement security strategies and policies for Mitel IT across infrastructure, applications, processes, and people.
• Obtain local management approval and support for security strategies and initiatives.
• Assess and report local and global security risks related to IT solutions and services.
• Provide comprehensive risk assessments, information security evaluations, and business impact analyses to the Global Business Security Office (GBSO).
• Contribute to the achievement of global security objectives and targets defined by Mitel.
• Centralize, monitor, and report on security key performance indicators (KPIs).
• Support and oversee security audits and certification initiatives, including ISO 27001 audits, and ensure the timely remediation of audit findings and recommendations.
• Qualify, investigate, and report on security events and incidents, ensuring root causes are properly identified and addressed.
• Contribute to risk remediation activities, incident response processes, and efforts to minimize exposure to internal IT assets.
• Participate in crisis management activities when required.
• Inform the CISO and Incident Management Team of major security incidents and contribute to mitigation and recovery efforts.
• Work closely with other security analysts to implement and maintain appropriate security controls and standards.
• Support the definition and execution of global security projects, as well as due diligence activities, acquisitions, and integration initiatives.
• Contribute to the successful delivery of security-related projects and services.

Information Security Specialist

Controller

• Lead and manage budgeting and forecasting processes for the topline of the direct sales business.
• Drive financial transparency and accountability for revenue, billings, bookings, margins, and related balance sheet accounts.
• Perform in-depth controlling and performance analyses to support business steering and decision-making.
• Monitor and analyze revenue, cost, and margin trends.
• Develop forecasting models and scenario analyses to identify risks and opportunities at an early stage.
• Act as the Sales Finance contact for Sales and Business Operations regarding the topics above.

Financial Analyst – Controller

Operations

• Directs and oversees the installation, service, and ongoing support processes of the direct customer base
• Meets or exceeds established regional and corporate financial and customer satisfaction goals
• Provides leadership for the Field Service Operations group including Service, Installation, AMC, and System Implementation groups
• Continuously delivers exemplary service to all internal and external customers
• Acts as the escalation point for customer, technical, and support related issues
• Identifies and projects necessary resources including requirements for manpower, capital expenditures, and inventory
• Analyzes and audits financial documents to ensure profitability
• Interfaces and provides support, pricing, configuration, labor and equipment requirements to the Sales and Systems Engineering departments
• Identifies, selects, and approves payment of subcontractors for installation or repair services
• Addresses personnel issues including hiring, disciplinary actions and terminations

Operations Manager

Architect

• Partner with enterprise sales, pre-sales engineers, and delivery teams to define and design tailored service solutions (Professional and Managed Services) for large, complex customer environments
• Lead the services discovery process, identifying customer objectives, technical requirements, and operational constraints
• Architect comprehensive services proposals that include deployment, migration, integration, adoption, and lifecycle management components
• Design Managed Services models that include monitoring, proactive maintenance, optimization, and ongoing technical management
• Build detailed Statements of Work (SOWs), service definitions, and solution blueprints that align with customer expectations and internal delivery capabilities
• Collaborate with Product Management and Operations to standardize and scale repeatable service offerings while maintaining flexibility for customization
• Provide subject matter expertise during customer presentations, executive reviews, and proposal negotiations
• Ensure service solutions are technically sound, financially viable, and operationally deliverable
• Serve as a trusted advisor to enterprise customers, guiding them through service transformation and managed services adoption
• Maintain a deep understanding of industry trends, frameworks (ITIL, ISO, etc.), and emerging technologies to ensure service innovation and competitive differentiation.

Enterprise Services Architect

Consultant

• Serves as a technical implementation resource when custom solutions are part of Mitel product’s solutions deployment
• Responsible for the selected elements of the solution lifecycle deployment potentially including design, development, testing, end user testing support, and in-service support
• Assists the Custom Solution Integration Projects on an individual basis
• Creating and getting customer approval of the Solution Design Document (SDD)
• Develops the custom solution or reporting application based on approved SDD specification
• Completes the installation of the custom solution system software and unit test
• Provides system and end user support testing
• Supports In-service time commitment per the Statement of Work
• Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers
• Submit all paperwork associated with jobs including time spent per activity and weekly expense reports
• Custom Contact Center Integration Solutions design and deployment
• Custom Solutions design and deployment including Interfaces and Reporting
• Implementation and Configuration of Custom Professional Services Tools (CRM Connectors, Dialers, etc.)
• Custom IVR Web Application Interfaces design and deployment
• Additional responsibilities as the position requires.

Junior Custom Integration Consultant

Financial Planning and Analysis

• Manage and drive the Mitel Service reporting which includes producing and constantly improve the preparation of Monthly Actuals & Outlook for Mitel Management, including variance analysis and insights explaining the costs and revenue trajectories.
• Prepare analytical insights and analysis on the P&L deviations (Revenue, COS, Standard Margin, Gross Margin), Month-over-month, Year-over-Year and vs. Plan.
• In charge of Mitel's strategic financial planning incl. Budget process (Budget, B2, Midterm-Plan)
• Regional financial governance regarding all Mitel Services topics in cooperation with Regional Sales Head, Sales Directors, General Management, Finance, HR, and other Functions.
• Provide financial guidance and support to the other Service Finance BPs and controllers.
• SPOC for all Mitel Service-related Finance requests internally and from Group
• Identify areas of sub-optimal performance and address them through putting in sustainable improvements in business processes, governance, and controls
• Production and/or review of ad-hoc analysis to support the Management team

Finance Business Partner

Project Manager

• Lead and manage Projects in accordance with Mitel’s goals and processes
• Launch new Projects to support the organizational strategic direction using Agile Methodologies
• Facilitate project teams and stakeholder’s communication to promote teamwork and collaboration
• Ensure project success criteria meets specification/requirements and establish a project schedule and plan
• Direct teams and individuals to project schedules, identify risks and risk mitigation to deliver on-time and within resource capacity