Customer Service Analyst – Junior
Agendor
Customer Support Executive
LiveAboard.com
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist guests in their journey to find, book and organise their perfect trip, offering expert guidance and recommendations based on their needs.
- Act as a liaison between our guests and partners, ensuring seamless communication between both parties.
- Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.
- Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints.
- Demonstrate attention to detail to ensure accuracy in all aspects of the order process.
- Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets.
- Cultivate strong relationships with guests and partners, fostering trust and loyalty.
Requirements
- Previous experience in customer service is a must.
- An understanding of scuba diving-related products and services is extremely desirable.
- Fluent in English with clear verbal and written communication skills.
- Proven analytical and problem-solving abilities.
- Exceptional attention to detail.
- Ability to work effectively both independently and as part of a team.
- Strong interpersonal skills, with a focus on building positive relationships.
- Positive attitude and a commitment to delivering exceptional service.
- Flexibility to work weekends and adapt to a dynamic work environment.
- Fluent in both English - other languages are a plus.
- Based in South America for scheduling purposes; not based in Amsterdam/Europe.
Benefits
- Must have customer support and remote work experience
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicescuba diving-related productsproblem-solvinganalytical skillsattention to detailverbal communicationwritten communication
Soft skills
interpersonal skillsrelationship buildingindependent workteam collaborationpositive attitudeflexibility
