Customer Support Coordinator
Involves
Customer Service Analyst – Junior
Agendor
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
About the role
- Improve Agendor clients’ day-to-day experience with your courtesy and skills, helping them overcome challenges and achieve results.
- Delight customers via email, website chat, and phone using your enthusiasm and charisma.
- Play an active role in customer relationships by delivering creative solutions and providing information across all support channels.
- Record and update customer information in our support system.
- Identify opportunities to improve the support process.
Requirements
- Degree in progress or completed in Communication, Marketing, Business Administration, or related fields;
- Previous customer support experience, preferably in technology or SaaS companies;
- Experience using support tools such as ticketing systems (e.g., Intercom, Zendesk) and CRMs;
- Advanced verbal and written communication skills with a focus on clarity and empathy;
- Ability to identify and document basic technical issues and guide customers in resolving questions about digital products;
- Good time management and the ability to prioritize tasks in a dynamic environment;
- Experience with support methodologies such as CSAT, SLA, and First Response Time (FRT);
- Ability to identify upsell and cross-sell opportunities, with a track record of contributing to revenue goals;
- Certifications or courses in Customer Service, Client Support, or related areas;
- Basic knowledge of APIs, integrations, and technical processes (even if only to know when to escalate to technical teams).
Benefits
- 📄 CLT employment: all formal and compliant — as it should be!
- 🍽️ Caju: full flexibility to use it as you prefer — meal allowance, food voucher, and more.
- 🌴 Meal allowance during vacation: because resting well includes eating well!
- 🏥 Porto Seguro health and dental plans: the employee plan is 100% covered by us!
- ⏰ Flexible hours: we focus on deliverables, not the clock.
- 🏡 100% remote: we work from home indefinitely. We believe in the freedom and autonomy of remote work.
- 👶 Extended maternity leave: 6 months to enjoy this special time.
- 👨👧 Extended paternity leave: 20 days to be truly present. Because presence matters — a lot!
- 📚 Support for courses and books: Want to learn something new? We support your development with financial assistance for courses.
- 🧒 Childcare allowance: support for employees with young children.
- 💻 Complete workstation: we provide all equipment you need to work comfortably and efficiently.
- 📖 Book club (product team and guests): a space to exchange ideas, learn together, and be inspired by good reads.
- 🎟️ SESC partnership: access to cultural, sports, and leisure activities at a discount.
- 🛡️ Life insurance: security for you and your family.
- 👕 No dress code: dress as you feel comfortable — the important thing is to be yourself.
- 🏋️ Wellhub: physical and mental well-being with access to gyms, studios, and health apps.
- 🚀 Long-Term Incentive Program: we want to grow together — and reward those who grow with us.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportticketing systemsCRMsAPIsintegrationstechnical processesCSATSLAFirst Response Timeupsell
Soft skills
communicationempathytime managementprioritizationproblem-solvingcreativityenthusiasmcharismarelationship buildingclarity
Certifications
Customer Service certificationClient Support certification
