MiTek

Mechanical Engineer

• Designs truss components and truss repairs for MiTek customers and creatively solve engineering issues our customers have.
• Creatively design field repairs for truss components in accordance with acceptable engineering principles and judgment.
• Design truss components based on specified parameters from customers and use their knowledge of engineering and the building codes along with collaboration with other engineers in the office to ensure their designs protect the health safety and welfare of the public.
• Discusses design modifications and reviews appropriate design methodologies with customers.
• Assist, train and counsel customers in troubleshooting issues and design problems.
• Review results of the truss design software for accuracy and collaborate with other engineers and with the software development team to determine how the software should function.
• Collaborate with engineers, architects and building officials on customer component design projects.

Design Engineer I

Project Manager

• Provide end-to-end coordination support for project-based MBP opportunities
• Partner closely with Sales and Execution Teams to keep work moving from intake through submittals, order processing, production release, and delivery
• Serve as a central point of communication across internal stakeholders and external partners
• Ensure requirements are captured correctly, documentation and approvals are complete, project milestones are tracked, and customer commitments are met
• Triage new MBP opportunities to confirm required info and feasibility
• Coordinate projects from takeoff through fulfillment as the primary contact
• Track milestones, approvals, and inputs to support timely order processing
• Provide status updates via reports and project meetings, as needed

Project Coordinator

Business Operations

• Support the design, documentation, and execution of business processes aligned to ERP objectives
• Assist with development of current-state and future-state processes, procedures, and supporting artifacts
• Translate business requirements into clear process flows and visual documentation using Visio and PowerPoint
• Support validation of process changes and readiness for deployment
• Contribute input to project and change communications
• Support development of training materials, job aids, and user documentation
• Assist with activities that enable user adoption and business readiness
• Gain hands-on exposure to SAP S/4HANA and SAP Fiori within an enterprise implementation
• Prepare meeting minutes and track action items
• Maintain RAID logs (Risks, Assumptions, Issues, Dependencies)

Summer Intern, Business Process Improvement – SAP

Operations

• Lead, mentor, and develop a globally distributed team of cloud operations engineers spanning NA, EMEA, and APAC
• Establish clear team structures, on-call rotations, and escalation paths to ensure follow-the-sun coverage for critical cloud services
• Partner closely with CCoE leadership, application teams, cybersecurity, and IT leadership to ensure seamless service delivery across all regions
• Own and drive all core Service Operations disciplines including Incident Management, Problem Management, Change & Release Management, and Request Fulfillment
• Lead the Major Incident Management process, including war room protocols, executive communication cadences, and post-incident reviews (PIRs)
• Define, maintain, and report on Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for both internal and commercial-facing cloud services
• Establish and operate operational dashboards and reporting cadences to provide leadership with visibility into service health, incident trends, and request queue performance
• Oversee the cloud operations toolchain, including Azure Monitor, Log Analytics, Microsoft Sentinel, Nerdio, Azure DevOps (ADO), HashiCorp Terraform, and Packer
• Partner with the Cloud Architecture & Design team to ensure operational readiness is built into new services before they enter production
• Create a supportive and inclusive work environment that encourages collaboration and respects diverse perspectives

Senior Manager, Global Cloud Operations

Director

• Lead and mentor a team of HRIS analysts and specialists
• Develop and execute a 3-year HR technology roadmap
• Own the end-to-end Workday environment, managing configuration, integrations, business processes, and security
• Lead the optimization of Workday modules
• Ensure integrity, security, and privacy of HR data
• Develop advanced dashboards and reporting for senior leadership
• Lead planning and execution of Workday's feature releases
• Partner with HR, IT, and Finance to translate business requirements into technical solutions
• Manage HRIS vendor relationships

Director of HRIS

• Designs truss components and truss repairs for MiTek customers and creatively solve engineering issues our customers have
• Creatively design field repairs for truss components in accordance with acceptable engineering principles and judgment
• Design truss components based on specified parameters from customers and use their knowledge of engineering and the building codes along with collaboration with other engineers in the office to ensure their designs protect the health safety and welfare of the public
• Discusses design modifications and reviews appropriate design methodologies with customers
• Assist, train and counsel customers in troubleshooting issues and design problems
• Review results of the truss design software for accuracy and collaborate with other engineers and the software development team to determine how the software should function
• Collaborate with engineers, architects and building officials on customer component design projects

Engineering Manager

• Responsible for leading and developing a team of engineers to meet productivity targets
• Provide engineering guidance and expertise to a team composed of Professional Engineers and Engineering Managers
• Work cross-functionally and collaborate with other verticals within the company
• Develop and execute high level goals as required
• Mentor other professional engineers and engineering managers to promote their professional growth
• Lead projects while ensuring compliance with company policies and procedures
• Review customer specified parameters for building components
• Discuss design modifications and reviews appropriate design methodologies with customers
• Resolve customer issues and complaints
• Maintain harmony among workers and resolves grievances
• Assign customers to engineers and manage workload distribution among engineering team(s) and sealing engineers
• Answer technical questions from customers and team members
• Support development of procedures and methods to ensure quality standards are met and maintained
• Review work done by MiTek Engineers In Training (EIT) for accuracy and seals their work
• Supports innovation and aligns goals with company objectives

Senior Engineering Manager

Full-stack Engineer

• Design, build, and maintain software solutions that meet business needs and deliver long-term value.
• Demonstrate technical leadership by proactively identifying risks, driving improvements, and influencing team direction.
• Collaborate with product management, testing, and development teams to ensure solutions are efficient, consistent, and aligned with business goals.
• Participate in design reviews, code reviews, and collaborative requirements reviews, providing thoughtful feedback and supporting the growth of teammates.
• Take ownership and accountability over deliverables, helping the team meet commitments and maintain high-quality standards.
• Apply established programming standards and techniques to ensure strong performance, scalability, and reliable data handling.

Software Engineer

Customer Support

• Provide support for calls, cases and sales orders.
• Must be responsive to customer needs and can manage several tasks concurrently in a fast-paced environment.
• Collaborate with MiTek subject matter experts and ensure case escalations are followed through to a satisfactory resolution.
• Confer with customers by telephone or electronic contact to provide information about products and services, take or enter orders, cancel accounts, or obtain details of issues.
• Retain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Demonstrate a basic understanding of lumber products used in residential construction.
• Review Pending invoice register for accuracy before invoicing.
• Assist internal and external customers in setting up MiStore accounts and use of the company website.

Customer Service Representative II

• Design, test, improve, and support equipment designed by MiTek for the truss manufacturing industry.
• Work on robust machinery design that helps customers to improve their production output.
• Design, document, and troubleshoot all components such as overall machine design, structural frames, mechanical power transmission, and manufacturability of machinery.
• Design the full mechanical assembly of the automated machine and be involved in every stage of the system from concept to production.
• Work closely with Electrical and Manufacturing Engineers, and various other teams such as Production, Software, Customer Service to ensure a successful product.
• Lead team members through the planning, development, and deployment of complex mechanical architectures with a high level of integrated automation.
• Generate mechanical project execution artifacts of small to large scale deployments (i.e. cost estimates, schedules, resource needs, risks, forecasts, status, etc.).
• Lead mechanical team members through staged-gating process (i.e. requirements reviews, design reviews, test readiness reviews, verification reviews, etc.).
• Lead team members through troubleshooting, root cause and corrective actions.
• Design, integrate, test mechanical parts and assemblies using industry best practices.
• Design, integrate, test industrial pneumatic and hydraulic systems.
• Design, integrate, test industrial electro-mechanical and robotic systems.
• Develop and maintain project documentation (i.e. system requirements, engineering drawings, equipment manuals, test plans, project notes, etc.).
• Ensure compliance with MiTek engineering procedures, guidelines, industry standards, and governmental regulations applicable to industrial machinery.
• Perform engineering analysis and calculations where applicable (including FEA analysis).
• Enter new or update existing data in MRP/ERP system.
• Support Manufacturing, Marketing & Sales, Purchasing, Installation, and Customer Service Organizations throughout a product’s lifecycle.
• Review/stay current with industry trends and emerging technologies.
• Mentor less experienced mechanical engineers and designers.
• Manage individual tasks while leading other mechanical and robotic engineers through project execution with minimal oversight.

Senior Mechanical Engineer, Machinery Development – Design

• Own and maintain decision-support algorithms and analytical models used across the distributed construction platform (e.g., inventory optimization, line balancing, labor planning, capacity planning, and logistics design)
• Execute and adapt decision-support models for new volumetric construction projects, ensuring consistency, accuracy, and relevance to project-specific assumptions
• Update, refine, and enhance optimization, simulation, heuristic, and meta-heuristic algorithms based on new data, business learnings, operational feedback, and changing constraints
• Partner closely with the Sr. Manager, Decision Support to translate strategic intent into executable, scalable analytical solutions
• Collaborate with technology and data engineering teams to support deployment, versioning, documentation, and maintainability of decision-support tools
• Prepare simulation models, scenarios, and what-if analyses to evaluate tradeoffs and support informed decision-making
• Reconcile model assumptions and outputs with actual operational performance; identify gaps and improvement opportunities
• Prepare clear, concise outputs (models, summaries, and visualizations) for internal stakeholders and leadership reviews
• Maintain and update documentation of algorithms, assumptions, inputs, and outputs to ensure accuracy, transparency and repeatability
• Conduct ad hoc analyses in support of innovation pilots, new concepts, and operational problem-solving

Industrial Engineer – Operations Research

Sales

• Build and maintain relationships with the Top 200 Strategic Homebuilder Accounts.
• Profitably grow existing accounts and establish new accounts to obtain assigned sales objectives.
• Develop a sales plan with specific and measurable sales objectives with the Homebuilder Leadership Team.
• Collaborate with other internal key stakeholders to mutually drive sales and adoption of Software, Services, Consulting and MBP.
• Maintain a market development database that includes the key accounts and prospects.

District Sales Manager II, Homebuilder

Support Engineer

• Responsible for providing technical assistance to customers and internal users in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite.
• Answer questions or resolve software and related computer problems for clients and co-workers in person, via telephone or remotely.
• Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs and system behavior
• Receive incoming customer issues in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite and help the customer resolve those issues by; Researching previous customer issues within call tracking system; Developing a method to isolate the variables of the issue and test those variables individually until finding the cause of the issue; Contribute and collaborate with those that focus in that area of the software or applications which includes Technical Representative III, Technical Representative IV, SQA, and Developers.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities with use in Salesforce
• Research open, unsolved, and complex customer issues
• Develop a training curriculum, assemble training materials, construct, and maintain a set of data for training and hold training classes
• Travel to customer sites to troubleshoot complex and in-depth issues, help the customer optimize and develop their manufacturing process and conduct training classes on new software and features for new and existing employees
• As needed, work on assigned projects from Technical Support Manager or Technical Representative IV which require more time to resolve
• When needed works directly with Product Management and Software Development as part of a decision-making team to ensure proper correction of defects and implementation of enhancements into the software

Design Engineer I

Project Coordinator

Summer Intern, Business Process Improvement – SAP

Senior Manager, Global Cloud Operations

Director of HRIS

Design Engineer I

Design Engineer I

Senior Engineering Manager

Software Engineer

Customer Service Representative II

Senior Mechanical Engineer, Machinery Development – Design

Software Engineer

Industrial Engineer – Operations Research

District Sales Manager II, Homebuilder

Technical Support Representative I