MiTek

Operations

• Own and maintain decision-support algorithms and analytical models used across the distributed construction platform (e.g., inventory optimization, line balancing, labor planning, capacity planning, and logistics design)
• Execute and adapt decision-support models for new volumetric construction projects, ensuring consistency, accuracy, and relevance to project-specific assumptions
• Update, refine, and enhance optimization, simulation, heuristic, and meta-heuristic algorithms based on new data, business learnings, operational feedback, and changing constraints
• Partner closely with the Sr. Manager, Decision Support to translate strategic intent into executable, scalable analytical solutions
• Collaborate with technology and data engineering teams to support deployment, versioning, documentation, and maintainability of decision-support tools
• Prepare simulation models, scenarios, and what-if analyses to evaluate tradeoffs and support informed decision-making
• Reconcile model assumptions and outputs with actual operational performance; identify gaps and improvement opportunities
• Prepare clear, concise outputs (models, summaries, and visualizations) for internal stakeholders and leadership reviews
• Maintain and update documentation of algorithms, assumptions, inputs, and outputs to ensure accuracy, transparency and repeatability
• Conduct ad hoc analyses in support of innovation pilots, new concepts, and operational problem-solving

Industrial Engineer – Operations Research

Sales

• Build and maintain relationships with the Top 200 Strategic Homebuilder Accounts.
• Profitably grow existing accounts and establish new accounts to obtain assigned sales objectives.
• Develop a sales plan with specific and measurable sales objectives with the Homebuilder Leadership Team.
• Collaborate with other internal key stakeholders to mutually drive sales and adoption of Software, Services, Consulting and MBP.
• Maintain a market development database that includes the key accounts and prospects.

District Sales Manager II, Homebuilder

Support Engineer

• Responsible for providing technical assistance to customers and internal users in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite.
• Answer questions or resolve software and related computer problems for clients and co-workers in person, via telephone or remotely.
• Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs and system behavior
• Receive incoming customer issues in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite and help the customer resolve those issues by; Researching previous customer issues within call tracking system; Developing a method to isolate the variables of the issue and test those variables individually until finding the cause of the issue; Contribute and collaborate with those that focus in that area of the software or applications which includes Technical Representative III, Technical Representative IV, SQA, and Developers.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities with use in Salesforce
• Research open, unsolved, and complex customer issues
• Develop a training curriculum, assemble training materials, construct, and maintain a set of data for training and hold training classes
• Travel to customer sites to troubleshoot complex and in-depth issues, help the customer optimize and develop their manufacturing process and conduct training classes on new software and features for new and existing employees
• As needed, work on assigned projects from Technical Support Manager or Technical Representative IV which require more time to resolve
• When needed works directly with Product Management and Software Development as part of a decision-making team to ensure proper correction of defects and implementation of enhancements into the software

Technical Support Representative I

Field Engineer

• Lead team members through the installation and commissioning of complex systems
• Support customers with hands-on troubleshooting and instruction using Digital Twin technology when appropriate
• Conduct troubleshooting and root cause analysis/implement corrective actions
• Learn, document, and automate Calibration Procedures
• Support and educate stakeholders in these calibration procedures as a subject matter expert
• Install, integrate, and test system parts & assemblies using industry best practices and compare against Digital Twin as needed
• Install, integrate, test industrial PLCs and electrical control systems, including parameter configuration for Servos/VFDs
• Install, integrate, test industrial electro-mechanical & robotic systems, including position and tool calibration
• Work with software and systems engineers to troubleshoot PLC/control system I/O, network connections, and safety circuits
• Work with all stakeholders (including end customers) to suggest improvements to execution, usability, and functionality (i.e. HMI requests/changes, install/commissioning, calibration, recovery)
• Develop and maintain project documentation (i.e. troubleshooting notes, drawing redlines, equipment manuals, test plans, project notes, etc.)
• Ensure compliance with MiTek installation procedures, guidelines, industry standards, and governmental regulations applicable to industrial machinery at customer facilities
• Maintain system level expertise to help guide the installation team and bridge gaps between customer support and our customers
• Review/stay current with industry trends and emerging technologies

Senior Robotics Field Engineer

QA Automation Engineer

• Own and maintain the current Microsoft Intune environment, ensuring high availability, performance, and security compliance at all times.
• Monitor, troubleshoot, and resolve endpoint management issues proactively, minimizing disruption to end users and business operations.
• Manage device enrollment, configuration profiles, and compliance policies, across Co-managed and Hybrid Azure AD-joined environments.
• Partner with the security team to enforce organizational compliance standards, CIS benchmarks, and regulatory requirements through Intune policy frameworks.
• Conduct regular audits of the Intune environment, producing compliance reports and remediation plans as needed.
• Develop repeatable, scalable deployment frameworks and templates to streamline onboarding of new employees.
• Design, architect, and deploy new Intune environments as the organization scales into an MSP support model, supporting multiple customer tenants.
• Establish and enforce best practices, standards, and governance models applicable across all managed tenants.
• Collaborate with leadership and client stakeholders to understand requirements and translate them into Intune configurations and automation pipelines.
• Design and implement automation solutions using PowerShell, Microsoft Graph API, and other scripting tools to reduce manual effort and increase operational consistency.
• Apply DevOps principles including CI/CD pipelines, version control (Git), and Infrastructure-as-Code (IaC) methodologies to endpoint management workflows.
• Integrate Intune with Azure DevOps or GitHub Actions for automated policy deployment, testing, and rollback capabilities.
• Continuously identify opportunities to automate repetitive tasks, improving efficiency across both current and future client environments.
• Serve as the subject matter expert (SME) for Intune and modern endpoint management across the organization.
• Provide technical mentorship and guidance to junior engineers and IT staff on best practices, tooling, and architecture decisions.
• Lead technical discussions, project planning sessions, and cross-departmental meetings to drive alignment on endpoint strategy.
• Document solutions, runbooks, and standard operating procedures (SOPs) to ensure knowledge transfer and operational continuity.
• Communicate technical concepts clearly to both technical teams and non-technical stakeholders, including leadership and clients.

Industrial Engineer – Operations Research

District Sales Manager II, Homebuilder

Technical Support Representative I

Senior Robotics Field Engineer

Senior Compliance & Automation Engineer – IT Infrastructure